CUSTOMER SERVICE REPRESENTATIVE
Top Benefits
About the role
Company Description
At Vision Transportation, we are committed to providing you with top quality transportation services with a personal touch. Our clients’ shipments from bus parts to food product are delivered safely, securely and on time throughout our service area. Plus, we offer cost-effective solutions that work within your time frames and your budget.
Job Description
We currently have an opening for a CUSTOMER SERVICE REPRESENTATIVE, at our Belleville location.
This is a permanent, full-time position, Monday to Friday, onsite at our office located at 659 College St. East.
The purpose of this position is to trace all shipments, manage/update carrier authorities, handle all carrier communications and performance.
TRACE ORDERS:
- Keep all applicable internal and external parties informed on status of delivery.
- Monitor all shipments to be picked up by outside carriers, update system with details, update carrier notes, advise Customer Service team of any delays.
- Monitor all orders in transit, update system with in-transit data collected from carrier’s websites, update carrier notes, advise Service team of any delays.
- Advise management of any internal service failure(s) and/or customer complaint and damages.
- Update customers by email, provide bills of ladings, POD’s, and other documentation (e.g., weekly consolidation).
- Set up dispatch orders and coordinate up pick up/ delivery appointments.
- Provide delivery appointments for interliners at certain delivery locations.
- May be required to follow up on deliveries after hours per business needs.
- Build trips by placing orders in load sheets.
- Obtaining PAPS clearance from brokers.
ADMINISTRATION:
- Monitor communication group email boxes, and ensure items are being addressed in a timely manner, including other communication platforms.
- Update vendor profiles with current contact name, title, extension, email, cell phone, website for tracking, etc.
- Ensure records and systems are updated, as related to area of responsibility to ensure all business intelligence remains accurate and current.
Qualifications
To be successful in this position, Employees are expected to demonstrate competency in all responsibilities listed above, in addition, to the following:
EDUCATION
Required: High School Diploma or Equivalent
Preferred: Post-Secondary training in logistics, preferably in the transportation industry.
EXPERIENCE
- 1-2 years in an office environment
- 1-2 years experience in the transportation industry
SYSTEMS
-
Microsoft Office Suite
-
Google Suite for Business
-
Virtual Dispatch
-
TruckMate (TMW)
Additional Information
What do we offer to you?
- Competitive Wages
- Comprehensive Benefits Program
- Profit Sharing Opportunities
- Opportunities for growth and advancement
Salary: $40,000 - $45,000
Hours: Monday - Thursday, 8:30am - 5:30pm, Friday, 10:00am - 7:00pm for the first 2 months
After 2 months: Monday - Thursday, 9:00am - 6:00pm, Friday, 10:00am - 7:00pm
About Manitoulin Transport
Manitoulin Transport is a leading Canadian transportation and logistics solutions provider. As a single-source carrier, we offer a wide array of transportation services, including expedited-over-the-road LTL/TL, transborder, intermodal, private fleet, guaranteed service, temperature controlled and dangerous goods. Manitoulin leverages its extensive network to deliver services to major rural and urban areas. Our North American distribution covers more than 80 Canadian terminals and over 250 U.S. service centres. The Manitoulin network is supported by its state-of-the-art technology by providing 24/7 online shipping assistance.
For more information, visit http://www.manitoulintransport.com
CUSTOMER SERVICE REPRESENTATIVE
Top Benefits
About the role
Company Description
At Vision Transportation, we are committed to providing you with top quality transportation services with a personal touch. Our clients’ shipments from bus parts to food product are delivered safely, securely and on time throughout our service area. Plus, we offer cost-effective solutions that work within your time frames and your budget.
Job Description
We currently have an opening for a CUSTOMER SERVICE REPRESENTATIVE, at our Belleville location.
This is a permanent, full-time position, Monday to Friday, onsite at our office located at 659 College St. East.
The purpose of this position is to trace all shipments, manage/update carrier authorities, handle all carrier communications and performance.
TRACE ORDERS:
- Keep all applicable internal and external parties informed on status of delivery.
- Monitor all shipments to be picked up by outside carriers, update system with details, update carrier notes, advise Customer Service team of any delays.
- Monitor all orders in transit, update system with in-transit data collected from carrier’s websites, update carrier notes, advise Service team of any delays.
- Advise management of any internal service failure(s) and/or customer complaint and damages.
- Update customers by email, provide bills of ladings, POD’s, and other documentation (e.g., weekly consolidation).
- Set up dispatch orders and coordinate up pick up/ delivery appointments.
- Provide delivery appointments for interliners at certain delivery locations.
- May be required to follow up on deliveries after hours per business needs.
- Build trips by placing orders in load sheets.
- Obtaining PAPS clearance from brokers.
ADMINISTRATION:
- Monitor communication group email boxes, and ensure items are being addressed in a timely manner, including other communication platforms.
- Update vendor profiles with current contact name, title, extension, email, cell phone, website for tracking, etc.
- Ensure records and systems are updated, as related to area of responsibility to ensure all business intelligence remains accurate and current.
Qualifications
To be successful in this position, Employees are expected to demonstrate competency in all responsibilities listed above, in addition, to the following:
EDUCATION
Required: High School Diploma or Equivalent
Preferred: Post-Secondary training in logistics, preferably in the transportation industry.
EXPERIENCE
- 1-2 years in an office environment
- 1-2 years experience in the transportation industry
SYSTEMS
-
Microsoft Office Suite
-
Google Suite for Business
-
Virtual Dispatch
-
TruckMate (TMW)
Additional Information
What do we offer to you?
- Competitive Wages
- Comprehensive Benefits Program
- Profit Sharing Opportunities
- Opportunities for growth and advancement
Salary: $40,000 - $45,000
Hours: Monday - Thursday, 8:30am - 5:30pm, Friday, 10:00am - 7:00pm for the first 2 months
After 2 months: Monday - Thursday, 9:00am - 6:00pm, Friday, 10:00am - 7:00pm
About Manitoulin Transport
Manitoulin Transport is a leading Canadian transportation and logistics solutions provider. As a single-source carrier, we offer a wide array of transportation services, including expedited-over-the-road LTL/TL, transborder, intermodal, private fleet, guaranteed service, temperature controlled and dangerous goods. Manitoulin leverages its extensive network to deliver services to major rural and urban areas. Our North American distribution covers more than 80 Canadian terminals and over 250 U.S. service centres. The Manitoulin network is supported by its state-of-the-art technology by providing 24/7 online shipping assistance.
For more information, visit http://www.manitoulintransport.com