Overnight Front Office Supervisor
Top Benefits
About the role
Company Description
Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!
Job Description
We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Overnight Front Office Supervisor. As Overnight Front Office Supervisor, you will provide engaging, sincere, personalized service in order to turn special moments into memories at Fairmont Jasper Park Lodge. Showcase your interpersonal strengths as Front Office Supervisor, where you will lead, train and recognize your team in support of exceptional guest service!
What you will be doing
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offering professional, friendly and engaging service
Following departmental policies, procedures and service standards Ensuring guest inquiries and complaints are handled and appropriate action is taken Balancing all room charges including F&B, Health Club, Spa, Golf Course, Concierge and Concessionaires Balancing all front office credit card transactions Auditing and posting/balancing room & tax Reviewing daily rebates for accuracy Performing end of day duties for F&B point of sales system and the rooms’ property management system.
Ensuring all guest billing is accurate for Groups, Tour, FIT’s, & Individuals
Having a strong knowledge of all groups in house and effectively communicating them to staff Having a strong understanding of SAQ Standards for the front office and ensuring all SAQ reports are completed in a timely manner.
Maintaining full understanding of emergency procedures, including Fire Panel
Working with all hotel departments to ensure guest bills are accurate upon departure Manage guest rooms assignment and blocking Support Company and Hotel policies and procedures including promoting and participation in Colleague Engagement Survey (CES), Fairmont Standards which include LQA, and Voice of the Guest (VOG) initiatives Adhere to all LQA standards set up for the department Adhering to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
Other duties as assigned
Qualifications
Qualifications
Valid Canadian Driver’s Licence
Strong guest service experience required Minimum of 1-year previous proven guest services experience Knowledge of Property Management System required Experience with a Hotel loyalty program an asset Must have the ability to handle a multitude of tasks and guest requests Excellent written and verbal communication, interpersonal and leadership skills Highly organized, results-oriented with the ability to be flexible and work well under pressure Fluency in English Ability to work independently and prioritize responsibilities Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Additional Information
Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,
Starting rate of pay: $26.38/hour
Subsidized staff accommodation assistance provided One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate) Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability) Comprehensive wellness platform for employee mental health and wellbeing support Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor
About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!
Want to learn more about this opportunity? View the complete job description by clicking this link: Night Front Office Supervisor.pdf
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com
About Fairmont Hotels & Resorts
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable. Known for grand and awe-inspiring properties and thoughtful and engaging colleagues who aim to make each and every stay a cherished and memorable experience, we have been the stage for some of the most significant moments in global history.
As a part of ALL - the Accor Live Limitless Lifestyle Loyalty Program, with 90 exceptional addresses in 32 countries, we are as favored by world leaders and business travelers as we are by families and those with a penchant for luxurious travels.
Fairmont Hotels stand at the intersection of elegance and culture, where significant occasions are honored and pivotal global events unfold. Wherever we are situated, our hotels become the cultural and social heart of the community; so immersed in local traditions and so deeply connected to our surroundings, Fairmont Hotels are seen as an essential part of their respective destinations.
Similar Jobs
Overnight Front Office Supervisor
Top Benefits
About the role
Company Description
Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!
Job Description
We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Overnight Front Office Supervisor. As Overnight Front Office Supervisor, you will provide engaging, sincere, personalized service in order to turn special moments into memories at Fairmont Jasper Park Lodge. Showcase your interpersonal strengths as Front Office Supervisor, where you will lead, train and recognize your team in support of exceptional guest service!
What you will be doing
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offering professional, friendly and engaging service
Following departmental policies, procedures and service standards Ensuring guest inquiries and complaints are handled and appropriate action is taken Balancing all room charges including F&B, Health Club, Spa, Golf Course, Concierge and Concessionaires Balancing all front office credit card transactions Auditing and posting/balancing room & tax Reviewing daily rebates for accuracy Performing end of day duties for F&B point of sales system and the rooms’ property management system.
Ensuring all guest billing is accurate for Groups, Tour, FIT’s, & Individuals
Having a strong knowledge of all groups in house and effectively communicating them to staff Having a strong understanding of SAQ Standards for the front office and ensuring all SAQ reports are completed in a timely manner.
Maintaining full understanding of emergency procedures, including Fire Panel
Working with all hotel departments to ensure guest bills are accurate upon departure Manage guest rooms assignment and blocking Support Company and Hotel policies and procedures including promoting and participation in Colleague Engagement Survey (CES), Fairmont Standards which include LQA, and Voice of the Guest (VOG) initiatives Adhere to all LQA standards set up for the department Adhering to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
Other duties as assigned
Qualifications
Qualifications
Valid Canadian Driver’s Licence
Strong guest service experience required Minimum of 1-year previous proven guest services experience Knowledge of Property Management System required Experience with a Hotel loyalty program an asset Must have the ability to handle a multitude of tasks and guest requests Excellent written and verbal communication, interpersonal and leadership skills Highly organized, results-oriented with the ability to be flexible and work well under pressure Fluency in English Ability to work independently and prioritize responsibilities Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Additional Information
Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,
Starting rate of pay: $26.38/hour
Subsidized staff accommodation assistance provided One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate) Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability) Comprehensive wellness platform for employee mental health and wellbeing support Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor
About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!
Want to learn more about this opportunity? View the complete job description by clicking this link: Night Front Office Supervisor.pdf
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com
About Fairmont Hotels & Resorts
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable. Known for grand and awe-inspiring properties and thoughtful and engaging colleagues who aim to make each and every stay a cherished and memorable experience, we have been the stage for some of the most significant moments in global history.
As a part of ALL - the Accor Live Limitless Lifestyle Loyalty Program, with 90 exceptional addresses in 32 countries, we are as favored by world leaders and business travelers as we are by families and those with a penchant for luxurious travels.
Fairmont Hotels stand at the intersection of elegance and culture, where significant occasions are honored and pivotal global events unfold. Wherever we are situated, our hotels become the cultural and social heart of the community; so immersed in local traditions and so deeply connected to our surroundings, Fairmont Hotels are seen as an essential part of their respective destinations.