JOB OBJECTIVE A key member of our Operations team, the Client Solutions Registration Coordinator is responsible for building and managing registration systems in delivering world-class conferences and events in the Institutional Division.

Main Responsibilities

• The Client Solutions Registration Coordinator is an adept multi-tasker, who can manage a number of diverse tasks.

• Part of a Project Team that is responsible for the execution of all phases of project delivery: Preparation, on-site and wrap-up.

• This role is specifically focused on tasks related to the registration process, from start to finish, including (but not limited to):

• Liaising with Project team to determine system needs

• Working in pre-existing registration systems (Swoogo, Bizzabo, Erbium, Cvent) to build and manage registration for clients

• Maintenance of a registration database, including strict adherence to GDPR and privacy policies

• Managing event inboxes for both general and registration related inquires

• Regular internal and external reporting including the following of accounting policies (fee payments, refunds, reconciliation)

• Managing onsite registration process and area including training temporary staff, and providing high-level customer service to all delegates

• Developing and managing virtual platforms and events (if required)

• Maintaining project timelines, priorities, and checklists

• Sit in client facing meetings and conference calls and provide updates

• Maintaining up-to-date documentation and user manuals, while working on developing new templates

Description Of The Relationships

• Reports directly into the Senior Manager, Client Solutions
• Leadership role to Project Assistants (when applicable)
• Internally collaborates with Client Solutions Managers, Client Solutions Coordinators/Assistants, Accounting and Sponsorship Managers
• Works and collaborate internally with all members of the MCI Canada and MCI Global teams.
• Maintains professional relationship with clients, suppliers, and temporary staff
• Provides a high-level of customer service to conference delegates, speakers and VIPs

Job Requirements

• Minimum of two years’ work experience. Experience in the industry, association management, event management, hospitality, and/or not-for profit experience is an asset
• Degree or Diploma in Business, Administration, Hospitality, Event Management and/or a related field, or equivalent experience.
• Excellent verbal and written communication skills in both French and English.
• Ability to work in a fast-paced environment and support multiple projects at the same time.
• Knowledge of the association and not-for-profit business environment is an asset.
• Able to travel in Canada and, if necessary, internationally.
• Ability to work effectively both from home and the MCI Toronto office as required.

Specific Technical Skills

• Strong computer skills are a must:

• Experience in event management systems (such as Swoogo, Bizzabo, Erbium, Cvent) is an asset

• Highly proficient levels in SharePoint, Excel, Word, PowerPoint, and Outlook

• Effective ability to use computer software and technology to organize and present client data and information

• Interest and ability to learn new technology is a must

• Experience working with a range of technology systems specific to:

• Event Management Systems

• Email Marketing Platforms

• Learning Management Systems

Additional Skills / Local Requirements

• Excellent analytical skills and attention to detail

• A highly motived and entrepreneurial mindset

• Strong inter-personal skills including cross cultural understanding

• Empathy to work with diverse customers, staff, managers, and authorities

• Problem-solving skills

• Creativity and imagination

• Excellent presentation skills

• The position may require occasional travel and work on evenings and weekends.

• Additional requirements include but are not limited to:

• Ability to work extended hours during strategic planning meetings and/or onsite delivery of conferences and events.

• Moderate lifting, especially during on-site execution of events, and considerable amount of walking and standing is expected.

• Must be bondable

• Please note: Interviews will begin in early January once teams return from the holiday break