Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

The Case Worker / Community Services Worker provides holistic, strengths-based case management and frontline community services to individuals and families facing vulnerability. This full-time role serves as both the primary caseworker for Pathway of Hope (POH)—a long-term initiative that supports participants in moving from crisis to stability—and as a key frontline worker in Community & Family Services (CFS), providing support through food security programs, seasonal assistance, outreach efforts, and practical care.

Rooted in The Salvation Army’s mission to meet human needs and share the love of Jesus Christ, this role is deeply relational and seeks to support clients socially, emotionally, practically, and spiritually, helping them find hope, purpose, and connection.

ACCOUNTABILITIES:

Client Services and Program Delivery:

Pathway of Hope Case Management

• Work in partnership and with oversight from the Corps Officer and the Territorial Pathway of Hope Specialist.
• Serve as the lead caseworker and primary contact for Pathway of Hope at the ministry unit.
• Build trust and rapport with participants, walking alongside them through relational, goal-focused casework.
• Maintain a caseload of up to 6 POH participants; conduct client intake, assessments, goal setting, and regular check-ins.
• Follow the full POH casework model (prescreening, intake, assessment, goal planning, action, transition, and follow-up).
• Provide emotional, social, and practical support to participants, referring to community and internal resources as needed.
• Facilitate access to pastoral care and church community support when appropriate.
• Participate in local, divisional, and territorial POH meetings, trainings, and evaluations.
• Maintain accurate, detailed records and case notes in Link2Feed.

Community Ministries & Family Services

• Work in partnership and with oversight from the Community Ministries Coordinator and Corps Officer and assist them in planning and implementation of programming for individuals and families.
• Provide community services, including appointment coordination, intake, assessment, and distribution of food or clothing vouchers.
• Organize and maintain pantry (Sally Shop), including restocking and decanting as required.
• Assist in the planning and delivery of seasonal programs (e.g., Christmas assistance, summer camps, back to school backpack program, Tax clinic).
• Support clients through relational interaction and intentional follow-up.
• Share the hope and love of Jesus through respectful, supportive conversation and prayer, as appropriate to each client’s spiritual journey.
• Encourage connection to the Corps community and church-based programs through outreach efforts.
• May assist with programs involving children and youth, including camp transportation, Food on the Move, and seasonal assistance programs.
• Attend community meetings on behalf of Community Services program as directed.
• Maintain confidentiality and keep accurate client files and statistical records.
• Performs other position related duties as assigned.

Administrative/General Office

• Answer phones, make appointments and complete required paperwork.
• Maintain confidentiality and keep accurate client files and statistical records.
• Track and report program outcomes, client progress, and other relevant information to share at staff meetings and in internal communications.
• Performs other position related duties as assigned.

Communication

• Communicate clearly and empathetically with clients, volunteers, staff, and community partners.
• Keep the Corps Officer informed of emerging client needs or program issues.
• Participate in internal meetings and team collaboration to support a healthy, effective ministry environment.

Community Networking & Partnerships

• Network with local agencies, churches, and government services to enhance referrals and resource sharing.
• Represent The Salvation Army at community meetings or events as directed.
• Promote POH and CFS initiatives in the community and support partner engagement.

CRITICAL RELATIONSHIP MANAGEMENT:

Governance Boards and Councils: None

Internal: Staff, Officers, Pathway of Hope Specialist, Volunteers

External: Clients, Community partners

MANAGERIAL/TECHNICAL RESPONSIBILITIES:

• Reports directly to: Corps Officer
• Day-to-day tasks may be assigned by: Community Ministries Coordinator

FINANCIAL AND MATERIAL MANAGEMENT:

• Minor material responsibilities (access to confidential information)

• May be authorized to handle small amounts of cash.

• Monitor the financial performance accordingly.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

WORKING CONDITIONS:

• This is a full-time permanent position
• Working environment is at the Regina Community Church.
• The incumbent will/may work under the following disagreeable conditions:

o Work-related stress

o Dealing with angry and abusive people

o Dealing with Crisis Situations

o Exposure to bodily fluids, bodily waste

o Exposure to drugs and alcohol

o Expected to lift up to 30 to 50 pounds with assistance (up to 20 pounds without assistance)

• The job incumbent may be exposed to the risk of minor to moderate injury or illness due to:

o Physical attacks by others

o Exposure to infectious diseases

o Exposure to bodily fluids

o Sharp objects

o Other dangerous situations
The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

EDUCATION, QUALIFICATIONS and CERTIFICATIONS:

• Completion of a 2-year CommuniTy College diploma or certificate in Social Services or a related field

• Current certification in First Aid/CPR an asset

• Non-violent crisis intervention training an asset

• NOTE: Alternative combinations of education and experience may be considered

EXPERIENCE, AND SKILLED KNOWLEDGE REQUIREMENTS:

• 2 years of Experience in the field of Social Services or related field
• Education or training in the area of addictions is an asset.
• Education or training in the area of trauma is an asset.
• Education or training in the area of grief is an asset.
• Experience with community development considered an asset
• Demonstrated competence in developing and maintaining appropriate client relationships and interagency relations.
• Ability to coach and motivate others.
• Proficient in the use of computers and databases (particularly Excel, Word, Internet and, familiar with Office 365).
• Experience dealing with office equipment and tools.
• Experience working in a variety of social media and web-based platform.

Skills and Capabilities:

• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
• Must comply with all Salvation Army policies and procedures and associated legislation.
• Knowledge of, or willingness to learn the standards, policies, and procedures of The Salvation Army.
• Ability to maintain information in confidence and exercise good judgement.
• Participate in ongoing professional development and training.
• Participate in regular supervision and performance appraisal process.
• Represent the organization in a positive, professional, and engaging manner.
• Exhibit good listening skills and possess good oral/written communication skills.
• Ability to follow written instructions and create written reports.
• Good interpersonal skills, integrity, and adaptability.
• Attention to detail, problem solving and analytical skills.
• Self-directed with strong organizational skills and the ability to complete assignments and meet deadlines.
• Work in compliance with the OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• May require screening through The Salvation Army Abuse Registry.
• Valid Driver’s License required for use of Salvation Army program vehicle; an original copy of a current Driver’s Abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
• Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment.

Compensation:

The target hiring range for this position is $20.75 to $25.94 with a maximum of $31.13.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email

Recruitment.Accommodations@salvationarmy.ca

if you have a need for any accommodation and we will be pleased to discuss this with you.