Top Benefits
About the role
Who you are
- Experience: 1-3 years of experience in a relevant field such as logistics, supply chain, e-commerce operations, or partner/account management
- Relationship Management: Proven ability to build and maintain professional relationships with external partners, vendors, or clients
- Communication Skills: Excellent written and verbal communication skills, with the ability to clearly explain issues and solutions to both internal and external stakeholders
- Problem-Solving: Strong analytical and problem-solving skills, with a talent for identifying the root cause of an issue and driving it to resolution
- Organizational Skills: Highly organized with strong attention to detail, capable of managing multiple tasks and maintaining accurate documentation
- Analytical Aptitude: Comfortable working with data to track performance, identify trends, and create reports. Proficiency in spreadsheet software (Microsoft Excel, Google Sheets) is essential
- Team Collaboration: A proactive team player with experience working cross-functionally with departments like Product, Customer Support, or Operations
- Direct experience working at or with shipping carriers (e.g., DHL, FedEx,UPS, local postal services)
- Experience with technical concepts, such as API integrations, and the ability to discuss them at a high level
- Familiarity with CRM software and project management tools (like Jira)
- Experience participating in or preparing for formal partner meetings, such as Quarterly Business Reviews (QBRs)
- Knowledge of international shipping regulations and customs procedures
What the job involves
- Reports to: Head of Customer Success
- Easyship is seeking a motivated Carrier expert to own the daily health and performance of our key Global Carrier partnerships, including USPS, UPS, and FedEx
- You will be a vital link between our carriers and internal teams working collaboratively to troubleshoot issues, monitor performance, and ensure our merchants receive a reliable, high-quality shipping experience
- In this role, you'll develop a deep understanding of the logistics ecosystem, and your contributions will directly influence the success of team-wide projects and initiatives
- Manage the day-to-day relationship with a portfolio of carrier partners to ensure satisfaction and service quality
- Serve as the main point of contact for resolving daily operational issues and inquiries
- Track key performance indicators (KPIs) for assigned carriers, identifying and reporting on trends or problems
- Act as a bridge between internal teams and carrier partners to ensure technical solutions are stable and aligned with the merchant journey
- Maintain clear and up-to-date documentation for carrier workflows and standard operating procedures
- Support projects aimed at improving carrier performance, documentation, and internal tools
Benefits
- Health Insurance: We offer robust healthcare coverage to our employees, including dental and vision
- Wellness Benefits: Training for a big race? Don’t sweat it. We offer gym reimbursement for all employees
- Energizing Snacks: Snack breaks are a must. From fresh fruit to a full pantry, we’ve got you
- Great Pay and Equity: Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows
- We Support Wellbeing: Mental health matters at Easyship. Enjoy extra days off for self-care on top of a generous vacation package
- Global Flexwork: Unleash your inner adventurer with our exhilarating “Explore, Experience, and Excel Anywhere for 4 Weeks!” policy
About Easyship
Easyship is a leading eCommerce shipping platform that enables frictionless shipping and fulfillment for businesses of all sizes. Our innovative software provides the trusted tools to fulfill orders, scale growth and elevate customer experiences in any country. Easyship simplifies all things shipping into a single integrated dashboard, making it the favorite shipping platform of 100,000+ global merchants.
Having shipped the most successful Kickstarter and Indiegogo campaigns, we are also the leading shipping partner for crowdfunding shippers. With a dedicated account manager plus a global support team, we are here to answer your questions and help you get set up for success.
The Easyship culture thrives on respect – for employees, their ideas, and their best potential. We foster an environment where guidance precedes accountability, fun mingles with passion, and diversity strengthens all. Our global team spans seven offices on four continents, embracing people of every color, creed, orientation, and origin. We welcome the curious who challenge the status quo and contribute meaningfully as we democratize shipping for all.
Headquartered jointly in New York, London, and Hong Kong, our global satellite offices can also be found in Singapore, Toronto, Melbourne, California, and Taipei.
Discover your new career with Easyship at: www.easyship.com/careers
Top Benefits
About the role
Who you are
- Experience: 1-3 years of experience in a relevant field such as logistics, supply chain, e-commerce operations, or partner/account management
- Relationship Management: Proven ability to build and maintain professional relationships with external partners, vendors, or clients
- Communication Skills: Excellent written and verbal communication skills, with the ability to clearly explain issues and solutions to both internal and external stakeholders
- Problem-Solving: Strong analytical and problem-solving skills, with a talent for identifying the root cause of an issue and driving it to resolution
- Organizational Skills: Highly organized with strong attention to detail, capable of managing multiple tasks and maintaining accurate documentation
- Analytical Aptitude: Comfortable working with data to track performance, identify trends, and create reports. Proficiency in spreadsheet software (Microsoft Excel, Google Sheets) is essential
- Team Collaboration: A proactive team player with experience working cross-functionally with departments like Product, Customer Support, or Operations
- Direct experience working at or with shipping carriers (e.g., DHL, FedEx,UPS, local postal services)
- Experience with technical concepts, such as API integrations, and the ability to discuss them at a high level
- Familiarity with CRM software and project management tools (like Jira)
- Experience participating in or preparing for formal partner meetings, such as Quarterly Business Reviews (QBRs)
- Knowledge of international shipping regulations and customs procedures
What the job involves
- Reports to: Head of Customer Success
- Easyship is seeking a motivated Carrier expert to own the daily health and performance of our key Global Carrier partnerships, including USPS, UPS, and FedEx
- You will be a vital link between our carriers and internal teams working collaboratively to troubleshoot issues, monitor performance, and ensure our merchants receive a reliable, high-quality shipping experience
- In this role, you'll develop a deep understanding of the logistics ecosystem, and your contributions will directly influence the success of team-wide projects and initiatives
- Manage the day-to-day relationship with a portfolio of carrier partners to ensure satisfaction and service quality
- Serve as the main point of contact for resolving daily operational issues and inquiries
- Track key performance indicators (KPIs) for assigned carriers, identifying and reporting on trends or problems
- Act as a bridge between internal teams and carrier partners to ensure technical solutions are stable and aligned with the merchant journey
- Maintain clear and up-to-date documentation for carrier workflows and standard operating procedures
- Support projects aimed at improving carrier performance, documentation, and internal tools
Benefits
- Health Insurance: We offer robust healthcare coverage to our employees, including dental and vision
- Wellness Benefits: Training for a big race? Don’t sweat it. We offer gym reimbursement for all employees
- Energizing Snacks: Snack breaks are a must. From fresh fruit to a full pantry, we’ve got you
- Great Pay and Equity: Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows
- We Support Wellbeing: Mental health matters at Easyship. Enjoy extra days off for self-care on top of a generous vacation package
- Global Flexwork: Unleash your inner adventurer with our exhilarating “Explore, Experience, and Excel Anywhere for 4 Weeks!” policy
About Easyship
Easyship is a leading eCommerce shipping platform that enables frictionless shipping and fulfillment for businesses of all sizes. Our innovative software provides the trusted tools to fulfill orders, scale growth and elevate customer experiences in any country. Easyship simplifies all things shipping into a single integrated dashboard, making it the favorite shipping platform of 100,000+ global merchants.
Having shipped the most successful Kickstarter and Indiegogo campaigns, we are also the leading shipping partner for crowdfunding shippers. With a dedicated account manager plus a global support team, we are here to answer your questions and help you get set up for success.
The Easyship culture thrives on respect – for employees, their ideas, and their best potential. We foster an environment where guidance precedes accountability, fun mingles with passion, and diversity strengthens all. Our global team spans seven offices on four continents, embracing people of every color, creed, orientation, and origin. We welcome the curious who challenge the status quo and contribute meaningfully as we democratize shipping for all.
Headquartered jointly in New York, London, and Hong Kong, our global satellite offices can also be found in Singapore, Toronto, Melbourne, California, and Taipei.
Discover your new career with Easyship at: www.easyship.com/careers