On-site | Full time | Mid-level (3+ years) About Us In Trench Canada, we deliver state-of-the-art, safe, and reliable instrument transformers, coils, and bushings for seamless energy transmission. With a legacy of customized engineering and innovation, we enable society to harness the power of electricity with reliability and performance. But we are more than just a company. We are a force for change, committed to advancing the energy sector through cutting-edge technology and sustainable practices. We genuinely care about continuous improvement, and our dynamic workplace values attention to detail and adaptability, fostering a culture of equality, diversity, and inclusion where everyone is respected and truly valued.

A Snapshot of Your Day Trench Canada Instrument Transformers is seeking a highly motivated professional to join our After Sales team. The ideal candidate for this role should be detail-oriented, with the ability to work and understand the concepts of instrument transformers manufacturing, as well as the ability to collaborate with team members and stakeholders to ensure customer satisfaction. Main duties include serving as the primary point of contact for customers regarding warranty and non-warranty repairs, and coordinating activities with engineering, production and test lab teams to ensure timely and effective resolution of service requests.

Your Tasks:

• Work in collaboration with the Engineering and Quality teams to support customers with inquiries and complaints.
• Coordinate warranty and non-warranty returns and repairs’ activities ensuring compliance with schedule and customer satisfaction.
• Exhibit a proactive approach to task management by ensuring that all customer requests are thoroughly addressed and fully completed prior to closing any service case.
• Identify trends in order data, analyze customer feedback and work alongside the quality team members to identify opportunities for improvements.
• Collaborate in root cause analysis and tear down investigations.
• Maintain precise and detailed communication records, with appropriate documentation of NCRs.
• Review current After Sales workflows and identify areas for improvement, propose and implement process enhancements to streamline operations.
• Review Customer Care Initiatives project and support the team to deploy further actions as well as enhance initiatives already implemented.

Requirements:

• Bachelor’s degree in engineering or a related energy field.
• Strong analytical and problem-solving skills.
• Excellent attention to detail, organizational and communication skills.
• Ability to work independently and collaboratively with cross-functional teams.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic understanding of process improvement methodologies is preferred.

We offer:

• The opportunity to gain practical experience in the field of optical current measurement technology and sustainable energy transmission in an innovative company.
• You will work in a motivated team on forward-looking projects and gain insights into the latest technologies.
• Support from experienced professionals in handling the latest measurement technology.

Our Commitment Trench invites applications from all qualified individuals and is committed to fostering workplace diversity. We provide accommodations to applicants with disabilities throughout our hiring process. If you require this information in an alternate format, need communication support, or need accommodation in applying for a posting and/or are selected for an interview, don't hesitate to reach out to us. Trench utilizes artificial intelligence in its job scanning and recruitment process to effectively find the candidate most suitable for each position.

HAVE WE PIQUED YOUR INTEREST? We are looking forward to receiving your application - just click on the "Apply Now" button and send us your application.