Hospitality Careers at Brookstreet Hotel – Deliver Exceptional Guest Experiences with Us

The Flex Fitness Studio is a high-end health club that offers an assortment of amenities within our facility. We are currently looking for a P.T Flex Welcome Partner Lead. You will be responsible for providing a sensational experience to our leisure guests and members.

Requirements:

• Previous experience in hospitality or guest service; supervisory experience is an asset
• Strong communication, leadership, and organizational skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Detail-oriented with strong accountability and follow-through
• Comfortable with administrative systems and tracking
• Proficient in Microsoft Office (Excel, Word)
• CPR/First Aid certification is required
• Flexible availability, including evenings, weekends, and holidays
• Must be available Friday, Saturday and Sunday (am and pm shifts)

Job Profile:

• Ensure smooth daily operations and supporting team members
• Ensure team alignment with policies, procedures, and daily expectations
• Maintain high standards of cleanliness, organization, and overall facility presentation
• Monitor daily operations through checklists and follow-ups to ensure completion
• Oversee inventory levels (towels, F&B, supplies)
• Review access tracking, identify issues, and follow up on membership or billing concerns
• Deliver exceptional guest and member service; handle inquiries and escalations professionally
• Support membership sales and promote services
• Ensure compliance with health, safety, and hotel standards
• Monitor the pool and facility for safety concerns; report and document incidents as required
• Foster a positive, professional, and team-oriented environment

Brookstreet is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. Brookstreet Hotel welcomes and encourages applications from candidates with disabilities, to support the Integrated Accessibility Standards, Ontario Regulation 191/11 for the Employment Standards set forth under the Accessibility for Ontarians with Disabilities Act, 2005. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodations and/or a copy of these documents in an alternate format for reasons related to a disability, please contact Human Resources at 613-271-3592. To review our AODA IASR Employment Policy please contact the Human Resources.