Job Summary

The Collections Specialist obtains payment updates, collects, maintains, and ensures accurate payments for the assigned customer base. Administers timely collection follow-ups and is highly effective at adhering to collection policies to optimize collection efforts.

Job Duties & Responsibilities

• Conducts high-volume daily outbound collection efforts via email and phone, documenting all activities in the ERP system.

• Monitors A/R performance, maintaining over 90% of accounts within 3% past due.

• Pulls and reviews daily aging reports; follows up on balances over 30 days, addressing payment status, billing issues, and resolutions.

• Alerts management to non-compliant customers and responds promptly to credit hold queues to prevent service delays.

• Maintains courteous, professional communication and collaborates cross-functionally to resolve customer issues.

• Oversees assigned A/R inbox and supports departmental operations as needed.

• Maintains proficiency in company systems for tasks such as data entry, messaging, call logging, and workflow updates.

• Performs additional duties as assigned, adapting to evolving organizational needs and responsibilities.

Qualifications

• High school diploma or GED required; minimum 3 years of B2B collections or related experience.

• Strong aptitude for numerical analysis and mathematical operations.

• Intermediate proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and skilled in standard office technology and virtual collaboration tools.

Physical Demands & Work Environment

This role requires up to 40–43 hours per week and involves regular physical activity, including:

• Bending, lifting, and carrying up to 10 lbs

• Extended use of hands and arms for computer tasks

• Sitting for up to 8 hours, with periods of standing and walking

• Frequent use of hearing and speech for communication (up to 6 hours daily)

• Operation of office equipment (computers, phones, scanners) for up to 8 hours

• Visual acuity for near, far, color, and peripheral vision, with depth perception and focus adjustment

What We Offer:
We care about your well-being from day one. Here’s a snapshot of the benefits we provide:

• Comprehensive health benefits, 100% paid by the company – extended health coverage, dental, vision, and prescription drugs, effective your first day

• Life insurance, plus short- and long-term disability coverage

• Paid time off – vacation, holidays, and personal days

• Employee Assistance Program (EAP); Employee discounts, and much more…

mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact careers@msupply.com