About the role
About The Job
Job Description
About The Role
The Brink’s National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience.
We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment. If you thrive on helping others and collaborating with a team, we'd love to hear from you.
Availability Requirements
This role requires flexibility to provide short-notice schedule coverage for employee absences, vacations, and other staffing needs. Candidates must be available to accommodate changes in scheduling as operational requirements arise.
Required Shift Availability
08:00 AM – 04:00 PM 03:00 PM – 11:00 PM 11:00 PM – 07:00 AM Availability for both weekday and weekend coverage is required
Key Responsibilities
Respond to internal and external customer inquiries via phone and email
Provide support related to Brink’s products and services Troubleshoot technical issues impacting customers and crew members Collaborate with internal departments to ensure timely resolution of customer concerns Follow established processes to diagnose issues and identify appropriate solutions Generate and distribute operational reports throughout the day Support ad hoc projects and serve as a key contact for customer communications Deliver a professional, positive, and efficient customer experience
Required Qualifications
We're looking for candidates who have
A passion for delivering exceptional customer service
Minimum 2 years of experience in: Call Centre environments Customer Service roles Help Desk or Technical Support positions Strong problem-solving and troubleshooting skills Ability to remain calm and effective under pressure Ability to manage multiple priorities and quickly adapt between: Technical support inquiries Billing-related concerns Phone and email communications Excellent verbal and written communication skills Strong computer and technology skills A positive, collaborative, team-first mindset A continuous improvement approach with a willingness to suggest process enhancements Nice to Have Qualifications:
Experience working within the transportation/security industry
Not the right fit? Search for Call Centre Agent jobs in Toronto, Ontario, Canada
Similar Jobs
About the role
About The Job
Job Description
About The Role
The Brink’s National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience.
We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment. If you thrive on helping others and collaborating with a team, we'd love to hear from you.
Availability Requirements
This role requires flexibility to provide short-notice schedule coverage for employee absences, vacations, and other staffing needs. Candidates must be available to accommodate changes in scheduling as operational requirements arise.
Required Shift Availability
08:00 AM – 04:00 PM 03:00 PM – 11:00 PM 11:00 PM – 07:00 AM Availability for both weekday and weekend coverage is required
Key Responsibilities
Respond to internal and external customer inquiries via phone and email
Provide support related to Brink’s products and services Troubleshoot technical issues impacting customers and crew members Collaborate with internal departments to ensure timely resolution of customer concerns Follow established processes to diagnose issues and identify appropriate solutions Generate and distribute operational reports throughout the day Support ad hoc projects and serve as a key contact for customer communications Deliver a professional, positive, and efficient customer experience
Required Qualifications
We're looking for candidates who have
A passion for delivering exceptional customer service
Minimum 2 years of experience in: Call Centre environments Customer Service roles Help Desk or Technical Support positions Strong problem-solving and troubleshooting skills Ability to remain calm and effective under pressure Ability to manage multiple priorities and quickly adapt between: Technical support inquiries Billing-related concerns Phone and email communications Excellent verbal and written communication skills Strong computer and technology skills A positive, collaborative, team-first mindset A continuous improvement approach with a willingness to suggest process enhancements Nice to Have Qualifications:
Experience working within the transportation/security industry
Not the right fit? Search for Call Centre Agent jobs in Toronto, Ontario, Canada