Clerk III (Vacancy Tax Branch) Requisition ID: 46074 OrganizationVancouver is consistently ranked as one of the world?s most liveable and environmentally sustainable cities. Recognized among BC?s Top Employers and Canada?s Greenest Employers, the City of Vancouver is seeking colleagues who can help advance our core commitments to exceptional public service, sustainability, equity, and an outstanding quality of life for all residents.With a strong commitment to being a City of Reconciliation, we invite you to join our dedicated team and become part of an innovative, inclusive, and engaging workplace. A career with the City of Vancouver and within the broader public service, offers meaningful work where you play a key role in ensuring equitable access to services, upholding ethical governance, and supporting the needs of citizens with integrity and dedication.Main Purpose and FunctionReporting to the Supervisor of Vacancy Tax, the Clerk III will perform moderately complex and varied clerical and accounting work including work related to, but not limited to, the billing, collection, adjustment of Vacancy Tax levies, as well as assisting the public with Vacancy Tax related enquiries and leading a team of seasonal staff during the property status declaration period.Specific Duties and Responsibilities This position is relied upon to provide support for customer service functions including direction to seasonal staff and is the first source of escalation for in-person declaration during the property status declaration period, and may assist with the scheduling, directing, training, coaching and prioritizing of work of subordinates. Assists the public with evidence in-take and general enquiries for audit, complaint and review files for the Vacancy Tax branch and Review Office. Communicates with customers in person, by phone or in writing to answer vacancy tax related questions, including but not limited to a broad range of public inquiries, complaints, and escalations such as property status declaration enquiries & application of Vacancy Tax Bylaw, appeal process for Vacancy Tax levy, billing issues, payment transfer adjustments, refund request, and levy/penalty reversal resulting from compliant property status determination. Prepares and maintains a large volume of records and files, both manual and computerized; compiles and condenses non-technical statistical data from uniform sources requiring an understanding of problems and terminology involved; devises forms, sets up moderately complex statistical tables and assists in the preparation of routine reports. Compiles/checks/matches/researches/verifies source documents in order to record, process, balance and reconcile transactions or reports in accordance with established Revenue Services guidelines, policies and procedures. Complies with the documentation standards applicable to the assigned department. Prepares system entries in a timely, comprehensive and error-free manner that results in a complete and evident audit trail. Prepares and updates procedure manuals as required. Maintains solid working relationships with staff and customers by providing prompt and appropriate responses to queries, issues and problems; following through with commitments and account adjustments; referring matters outside personal scope to senior staff. Adheres to strict confidentiality standards when preparing or distributing sensitive documents or information. Establishes and maintains effective working relationships with a variety of internal and external contacts and provides information and assistance as required. Provides backup services to other staff in their absence. Completes special projects as assigned by the supervisor or manager. Other duties/responsibilities as assigned.QualificationEducation and Experience: Completion of Grade 12 supplemented by recent further education in business and accounting courses. Considerable related experience or an equivalent combination of training and