This is a remote position based in Ontario, Canada.

Position Summar yThe Admissions Officer serves as a representative of the Medforth Global Education (MGE) Admissions team, serving one of their universities, by guiding prospective students through the admissions journey with an emphasis on providing an exceptional applicant experience. This role serves as a trusted advisor, supporting students and ensuring every applicant feels valued, informed, and supported .This role is a key part of a cross-functional team focused on efficiently moving students through the admissions funnel while delivering exceptional service to prospective and accepted students. This includes providing personalized advisement, proactive outreach, and being readily available via Zoom or phone calls to address applicants’ needs .This position also uses Salesforce to record and track all applicant communications, ensuring timely responses, data integrity, and seamless collaboration. Depending on region, US or Canada, additional or specialized responsibilities may be assigned to meet the needs of the applicant population

. Essential Functio nsApplicant Advisement & Student Journ eyServe as the primary point of contact for prospective and accepted students, delivering exceptional service throughout the admissions proces s.Provide clear, accurate, and timely information about SGU programs, admission requirements, curriculum, calendars, outcomes, and financial consideration s.Build strong, trust-based relationships with applicants, offering personalized guidance and concierge-style suppor t.Be available for Zoom meetings and phone calls with applicants and accepted students, ensuring high-quality engagement and relationship buildin g.Counsel students on program options, admissions steps, and postgraduate opportunities, tailoring advice to each student’s aspiration s.Application Manageme ntGuide applicants through the application and document submission process, ensuring accuracy and timelines s.Working with the Admissions Coordinators, follow up on incomplete files, track missing items, and ensure readiness for decision-makin g.Monitor admitted students to reduce attrition (melt) and support smooth transitions to enrollmen t.Collaboratio n Partner closely with Recruitment Managers, field representatives, and other colleagues to provide seamless applicant experience s.Collaborate with departments including Financial Aid, Registrar, Bursar, and Student Services to support student succes s.Conversion & Accountabili tyDirectly responsible for achieving individual goals, while also contributing to overall team goals through timely and accurate communication with applicant s.Own the conversion of assigned applicants monitoring progress closely and escalating any concerns or barriers to admissions leadershi p.Communication & Data Manageme ntMaintain accurate and up-to-date applicant records in Salesforce to track applicant progress, ensuring records are accurate, timely, and comprehensiv e.Respond to inquiries within 24–48 hours, escalating complex cases to senior management as neede d.Open, review, and prioritize incoming inquiries (calls, mail, email, text, WhatsApp, etc.), ensuring prompt and appropriate follow-u p.Support members of the team in guiding deposited students through key enrollment steps, such as completing financial aid, housing, travel, registration, and attending orientatio n.Offer applicants a range of resources (events, webinars, student/graduate connections, and orientations) to ensure they feel informed and supported at every stage of the admissions proces s.Regional Focus & Adaptabili tyMaintain knowledge of regional admissions requirements (US or Canada) and ensure applicants are advised accuratel y.Keep current on US or Canada entry qualifications, credential equivalencies, and regional market trend s.Perform additional duties or specialized responsibilities as assigned based on regional need s.Other Duti esProvide coverage for admissions functions as needed to ensure uninterrupted service to applicant s.Perform other duties and special projects assigned by leadershi p.This description is not intended to be all-inclusive. This position may perform other related duties as required to meet the ongoing needs of the department/institutio

n. Knowledge, Skills & Abilit iesStrong passion for student success and exceptional applicant experien ce.Excellent verbal and written communication skills; articulate, empathetic, and profession al.Strong organizational skills, with the ability to prioritize and manage multiple tas ks.Ability to thrive under pressure in a fast-paced, dynamic environme nt.Proficiency with Salesforce CRM and experience with Ellucian Banner preferr ed.Strong interpersonal skills; able to build rapport with applicants and collaborate across tea ms.Comfort engaging students virtually (Zoom, phone, text) and in-person as need

ed. Qualificat ionsBachelor’s degree required; Education, Human Services, Business or Marketing related degree prefer red.3–5 years of experience in higher education admissions, recruitment, or sales strongly prefer red.Background in student services or customer-facing roles with proven success in relationship managem ent.Familiarity with U.S. and international education systems and credential equivalencies prefer

red. Work Environment & Physical De mandsProfessional office environment with frequent use of computers, phones, and online platforms (Zoom, Salesfo rce).Ability to sustain focus in a high-volume admissions set

ting. Hours & TravelStandard work week: Full-Time. Monday–Friday, 9:00 a.m.–5:00 p.m. (Dependent on time zone for hours)Flexibility for evenings and weekends during peak recruitment and admissions cycles is req uired.Flexibility to work with students across time zones (US and C anada)Occasional travel for recruitment events, orientations, or applicant su

pport. Key O utcomesApplicant Experience Excellence: Applicants consistently report high satisfaction and a concierge-style admissions j ourney.Responsiveness: All inquiries are answered within 24–48 hours and tracked in Sale sforce.Enrollment Success: Applications are processed efficiently, reducing melt and ensuring smooth transitions to enro llment.Team Collaboration Effectiveness: Seamless collaboration with Recruiters and Financial Aid Specialists creates a holistic student support system.Regional Adaptability: Admissions support is tailored to the unique needs of applicants in US and Canadian r

egions.