Analyst, Commercial Loans Enforcement
Top Benefits
About the role
We are hiring an Analyst, Commercial Loans Enforcement!
Reporting To: Senior Director, Commercial Loans Enforcement
Full-Time/Part- Time: Full-time
Posting Date: August 27, 2025
Closing Date: September 10, 2025
Hours of Work: 8:30 a.m. – 5:00 p.m.
Grade: 8.3
Office Location: Toronto Great location! Steps away from the main public transit station
What we offer:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
- Eligibility for benefits is dependent on the terms of employment
The Opportunity
The Analyst is responsible for providing administrative support and collections duties for the enforcement team with timely follow-up on delinquent payments and other arrears due by Borrowers to ensure monthly mortgage commitments are made as due. Will participate in all aspects of commercial mortgage default accounts, including tax payment arrears, monthly arrears reporting and processing of expenses incurred in default loans administration.
How you will contribute:
- Review monthly bank reports to identify payments outstanding or returned by the bank
- Monitor mortgage payment returns, assist in collecting on outstanding accounts, resolve return payments and identifying potential defaulting loans
- Contact Borrowers for payment arrangements for outstanding funds and re-present pre-authorized payments within time frames set in department procedures
- Issue initial and secondary demand letters for delinquent accounts within time frames set out in the department procedures
- Update FN's mortgage administration system (Optimus) with actions taken to resolve collections
- Verify that realty taxes and insurance are up to date on delinquent accounts
- Corresponding with Borrowers to obtain financial information, rent rolls, and operating statements
- Verify costs incurred in administration of default loans with accounting spreadsheets to invoice matching
- Preparation of cheque and wire requisitions; deposit cheques; track monthly expense
- Assist in preparation of Arrears and Discharge Statements
- Complete various Arrears/Delinquency reports for Management, Investors and CMHC Assemble security documents and information packages to be sent to solicitors and various 3rd party professional consultants
- Complete Requests for Approval for Legal Action
- Monitor and report on fees and expenses of all external service providers
- Assist in updating departmental procedures manual and document templates
- Maintain and organize Collections and Default filing systems
- Assist with internal and external audits
- Liaise with numerous First National departments to assist in outstanding items on default files Special projects and other duties as assigned by Management
The experience you need:
- Post secondary education or equivalent work experience required
- Strong computer skills - proficient in Microsoft Office applications, including Word and Excel
- Proven organizational skills and demonstrated ability to prioritize and multi-task
- Strong communication skills, verbal and written, with a confident and assertive telephone manner
- Commercial mortgage underwriting and loan servicing experience an asset
- Ability to work and collaborate effectively with internal and external stakeholders
- Attention to detail
Working Environment and Physical Demands Analysis:
- Office environment
- Periods of high volume with tight timelines
- Long periods of stationary position/sitting
- Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
- Long periods of time in viewing a computer screen
- Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.
Why join First National?
- Competitive Compensation
- Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
- Hybrid working environment
- Extensive training programs to set our employees up for success
- Modern office environment conducive to collaboration
- Supportive teamwork culture
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year
The team you’ll join:
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.
#FNFLOON
About First National Financial
First National Financial LP is Canada's largest non-bank lender, originating and servicing both residential and commercial mortgages. As the leading lender of CMHC and conventional mortgages, First National currently has more than $120 billion in mortgages under administration.
We apply ingenuity when developing financing solutions with clients and brokers, relying on our broad product lineup, expertise, network and spirit to take smart risks. We execute quickly and competitively, but we go beyond that traditional approach to service to provide value beyond rate, market education, business development opportunities and true enabling technology.
First National Financial LP FSRA License Nos. 10514 & 11252
Financière First National S.E.C., le plus important prêteur non bancaire au Canada, est un initiateur et un fournisseur de services de prêts hypothécaires résidentiels et commerciaux. En tant que plus important prêteur proposant des prêts hypothécaires assurés par la SCHL et des prêts hypothécaires standard, First National gère actuellement plus 103 milliards de dollars en prêts hypothécaires.
En collaboration avec nos clients et nos courtiers, nous élaborons des solutions de financement ingénieuses grâce à notre large éventail de produits, à notre savoir-faire et à notre solide réseau, tout en sachant prendre des risques calculés. Notre exécution est toujours rapide et concurrentielle, mais nous allons au-delà de cette approche conventionnelle afin d'offrir une proposition de valeur dépassant les taux ainsi que de l'information sur les marchés, des occasions de prospection de clientèle et une véritable technologie habilitante.
Financière First National S.E.C. Permis nos 10514 et 11252 de la ARSF
Analyst, Commercial Loans Enforcement
Top Benefits
About the role
We are hiring an Analyst, Commercial Loans Enforcement!
Reporting To: Senior Director, Commercial Loans Enforcement
Full-Time/Part- Time: Full-time
Posting Date: August 27, 2025
Closing Date: September 10, 2025
Hours of Work: 8:30 a.m. – 5:00 p.m.
Grade: 8.3
Office Location: Toronto Great location! Steps away from the main public transit station
What we offer:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
- Eligibility for benefits is dependent on the terms of employment
The Opportunity
The Analyst is responsible for providing administrative support and collections duties for the enforcement team with timely follow-up on delinquent payments and other arrears due by Borrowers to ensure monthly mortgage commitments are made as due. Will participate in all aspects of commercial mortgage default accounts, including tax payment arrears, monthly arrears reporting and processing of expenses incurred in default loans administration.
How you will contribute:
- Review monthly bank reports to identify payments outstanding or returned by the bank
- Monitor mortgage payment returns, assist in collecting on outstanding accounts, resolve return payments and identifying potential defaulting loans
- Contact Borrowers for payment arrangements for outstanding funds and re-present pre-authorized payments within time frames set in department procedures
- Issue initial and secondary demand letters for delinquent accounts within time frames set out in the department procedures
- Update FN's mortgage administration system (Optimus) with actions taken to resolve collections
- Verify that realty taxes and insurance are up to date on delinquent accounts
- Corresponding with Borrowers to obtain financial information, rent rolls, and operating statements
- Verify costs incurred in administration of default loans with accounting spreadsheets to invoice matching
- Preparation of cheque and wire requisitions; deposit cheques; track monthly expense
- Assist in preparation of Arrears and Discharge Statements
- Complete various Arrears/Delinquency reports for Management, Investors and CMHC Assemble security documents and information packages to be sent to solicitors and various 3rd party professional consultants
- Complete Requests for Approval for Legal Action
- Monitor and report on fees and expenses of all external service providers
- Assist in updating departmental procedures manual and document templates
- Maintain and organize Collections and Default filing systems
- Assist with internal and external audits
- Liaise with numerous First National departments to assist in outstanding items on default files Special projects and other duties as assigned by Management
The experience you need:
- Post secondary education or equivalent work experience required
- Strong computer skills - proficient in Microsoft Office applications, including Word and Excel
- Proven organizational skills and demonstrated ability to prioritize and multi-task
- Strong communication skills, verbal and written, with a confident and assertive telephone manner
- Commercial mortgage underwriting and loan servicing experience an asset
- Ability to work and collaborate effectively with internal and external stakeholders
- Attention to detail
Working Environment and Physical Demands Analysis:
- Office environment
- Periods of high volume with tight timelines
- Long periods of stationary position/sitting
- Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
- Long periods of time in viewing a computer screen
- Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.
Why join First National?
- Competitive Compensation
- Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
- Hybrid working environment
- Extensive training programs to set our employees up for success
- Modern office environment conducive to collaboration
- Supportive teamwork culture
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year
The team you’ll join:
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.
#FNFLOON
About First National Financial
First National Financial LP is Canada's largest non-bank lender, originating and servicing both residential and commercial mortgages. As the leading lender of CMHC and conventional mortgages, First National currently has more than $120 billion in mortgages under administration.
We apply ingenuity when developing financing solutions with clients and brokers, relying on our broad product lineup, expertise, network and spirit to take smart risks. We execute quickly and competitively, but we go beyond that traditional approach to service to provide value beyond rate, market education, business development opportunities and true enabling technology.
First National Financial LP FSRA License Nos. 10514 & 11252
Financière First National S.E.C., le plus important prêteur non bancaire au Canada, est un initiateur et un fournisseur de services de prêts hypothécaires résidentiels et commerciaux. En tant que plus important prêteur proposant des prêts hypothécaires assurés par la SCHL et des prêts hypothécaires standard, First National gère actuellement plus 103 milliards de dollars en prêts hypothécaires.
En collaboration avec nos clients et nos courtiers, nous élaborons des solutions de financement ingénieuses grâce à notre large éventail de produits, à notre savoir-faire et à notre solide réseau, tout en sachant prendre des risques calculés. Notre exécution est toujours rapide et concurrentielle, mais nous allons au-delà de cette approche conventionnelle afin d'offrir une proposition de valeur dépassant les taux ainsi que de l'information sur les marchés, des occasions de prospection de clientèle et une véritable technologie habilitante.
Financière First National S.E.C. Permis nos 10514 et 11252 de la ARSF