Customer Service and Sales Support Representative - 1 Year Contract
About the role
Take your Career to the next Level with MEVOTECH. Join Our Team at Mevotech! Are you ready to elevate your career with a leading North American aftermarket auto parts company? Mevotech is seeking a Customer Service and Sales Support Representative to join our dynamic team. This position will be a one year contract.
About Us Mevotech is a trusted leader in the aftermarket auto parts industry, specializing in driveline, steering, and suspension parts. With over 40 years of experience, we're dedicated to engineering excellence, innovation, and delivering exceptional customer experiences. Our commitment to employee wellness and engagement has earned us recognition as one of Canada’s Best Managed Companies.
Position Overview The Customer Service & Sales Support Representative will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and issues are resolved promptly. This role requires excellent communication skills, a customer-centric mindset, and the ability to collaborate effectively with cross-functional teams.
Key Responsibilities
- Provide courteous customer service to address inquiries.
- Manage daily influx of customer inquiries through a high-volume inbox.
- Handles standard questions and complaints, support team in answering calls and processing customer orders.
- Promptly address and resolve customer concerns and issues.
- Process customer orders with high attention to detail, verifying account information and ensuring shipping compliance.
- Assist team in call management and customer order processing.
- Process Return Merchandise Authorizations (RMA) as per company policies.
- Validate and process warranty inspections and labor requests.
- Coordinate customs documentation and arrange carrier pickups for returned items.
- Adhere to internal Customer Service protocols for issue documentation and resolution.
- Collaborate with internal teams to ensure smooth service delivery.
- Prepare and present regular reports on account status, including key metrics and insights.
Ideal Qualifications
- 1-3 Years of experience in account management or a customer service role, with a track record of success in client relationship management.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong problem-solving and negotiation abilities, with a focus on delivering exceptional customer experiences.
- Proficiency in Microsoft Office suite, ERP software, and other relevant tools.
- Detail-oriented with strong organizational and time management skills.
- Ability to work independently and collaboratively in a dynamic, fast-paced environment.
- Asset: Bilingual
Working Conditions
- Hybrid work environment: 3 days onsite
- Standard office setting
Why Work at Mevotech?
- Industry leader with over 40 years of success and experience.
- High-performance team that values innovation and collaboration.
- Strong work culture that promotes inclusivity and transparent communication.
- Competitive salary and opportunities for learning and advancement.
Accessibility Accommodations Mevotech provides accessibility accommodations during the recruitment process. If you require accommodations, please let us know, and we'll work with you to meet your needs.
Take the next step in your career journey and join us at Mevotech!
About Mevotech LP
Mevotech is a trusted North American leader in the engineering and design of driveline, steering and suspension aftermarket auto parts. Since 1982, we have been revolutionizing the technician experience through design best practices, superior materials and rigorous quality control standards. Fueled by innovation, our brands feature engineering improvements for maximum durability and performance, as well as time and labor saving enhancements that drive bay efficiencies and increase shop revenues. Our employees are our foundation; it is their spirit and dedication that foster the Mevotech way. We are proud to be one of Canada's Best Managed Companies in 2023
Our Values:
- Customer Centric - Demonstrate a customer centric approach towards internal and external customer interaction. Seek ways to improve and enhance customer service levels. Consistently deliver high quality work and service despite pressing deadlines.
- Passion - Be passionate, energetic and committed. Push yourself to stretch beyond our commitments to exceed expectations. Pursue excellence in everything we do and empower others to do the same.
- Collaboration - Treat all individuals fairly and with respect; Work collaboratively with others to achieve higher results. Openly and willingly share information with others.
- Innovation - Constantly strive to redefine the standard of excellence. Be open to ideas and share ideas that challenge the conventional views and drive innovation.
- Communication - Communicate in an open, candid and consistent manner. Listen and expresses ideas and opinions openly. Keeps individuals informed about issues that may affect them. Use diplomacy and tact in communicating with others.
- Diversity and Inclusion - Celebrate infinite differences. Make conscious and deliberate steps towards setting goals and strategies which identify and target the internal gaps. Engage in different points of view.
To learn more about Mevotech, watch our overview video at mevotech.com.
Customer Service and Sales Support Representative - 1 Year Contract
About the role
Take your Career to the next Level with MEVOTECH. Join Our Team at Mevotech! Are you ready to elevate your career with a leading North American aftermarket auto parts company? Mevotech is seeking a Customer Service and Sales Support Representative to join our dynamic team. This position will be a one year contract.
About Us Mevotech is a trusted leader in the aftermarket auto parts industry, specializing in driveline, steering, and suspension parts. With over 40 years of experience, we're dedicated to engineering excellence, innovation, and delivering exceptional customer experiences. Our commitment to employee wellness and engagement has earned us recognition as one of Canada’s Best Managed Companies.
Position Overview The Customer Service & Sales Support Representative will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and issues are resolved promptly. This role requires excellent communication skills, a customer-centric mindset, and the ability to collaborate effectively with cross-functional teams.
Key Responsibilities
- Provide courteous customer service to address inquiries.
- Manage daily influx of customer inquiries through a high-volume inbox.
- Handles standard questions and complaints, support team in answering calls and processing customer orders.
- Promptly address and resolve customer concerns and issues.
- Process customer orders with high attention to detail, verifying account information and ensuring shipping compliance.
- Assist team in call management and customer order processing.
- Process Return Merchandise Authorizations (RMA) as per company policies.
- Validate and process warranty inspections and labor requests.
- Coordinate customs documentation and arrange carrier pickups for returned items.
- Adhere to internal Customer Service protocols for issue documentation and resolution.
- Collaborate with internal teams to ensure smooth service delivery.
- Prepare and present regular reports on account status, including key metrics and insights.
Ideal Qualifications
- 1-3 Years of experience in account management or a customer service role, with a track record of success in client relationship management.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong problem-solving and negotiation abilities, with a focus on delivering exceptional customer experiences.
- Proficiency in Microsoft Office suite, ERP software, and other relevant tools.
- Detail-oriented with strong organizational and time management skills.
- Ability to work independently and collaboratively in a dynamic, fast-paced environment.
- Asset: Bilingual
Working Conditions
- Hybrid work environment: 3 days onsite
- Standard office setting
Why Work at Mevotech?
- Industry leader with over 40 years of success and experience.
- High-performance team that values innovation and collaboration.
- Strong work culture that promotes inclusivity and transparent communication.
- Competitive salary and opportunities for learning and advancement.
Accessibility Accommodations Mevotech provides accessibility accommodations during the recruitment process. If you require accommodations, please let us know, and we'll work with you to meet your needs.
Take the next step in your career journey and join us at Mevotech!
About Mevotech LP
Mevotech is a trusted North American leader in the engineering and design of driveline, steering and suspension aftermarket auto parts. Since 1982, we have been revolutionizing the technician experience through design best practices, superior materials and rigorous quality control standards. Fueled by innovation, our brands feature engineering improvements for maximum durability and performance, as well as time and labor saving enhancements that drive bay efficiencies and increase shop revenues. Our employees are our foundation; it is their spirit and dedication that foster the Mevotech way. We are proud to be one of Canada's Best Managed Companies in 2023
Our Values:
- Customer Centric - Demonstrate a customer centric approach towards internal and external customer interaction. Seek ways to improve and enhance customer service levels. Consistently deliver high quality work and service despite pressing deadlines.
- Passion - Be passionate, energetic and committed. Push yourself to stretch beyond our commitments to exceed expectations. Pursue excellence in everything we do and empower others to do the same.
- Collaboration - Treat all individuals fairly and with respect; Work collaboratively with others to achieve higher results. Openly and willingly share information with others.
- Innovation - Constantly strive to redefine the standard of excellence. Be open to ideas and share ideas that challenge the conventional views and drive innovation.
- Communication - Communicate in an open, candid and consistent manner. Listen and expresses ideas and opinions openly. Keeps individuals informed about issues that may affect them. Use diplomacy and tact in communicating with others.
- Diversity and Inclusion - Celebrate infinite differences. Make conscious and deliberate steps towards setting goals and strategies which identify and target the internal gaps. Engage in different points of view.
To learn more about Mevotech, watch our overview video at mevotech.com.