Duties:

• Provides initial intake and needs assessments for chronically homeless and newly arrived families/ individuals.

• Provides supportive counselling, crisis intervention and initial settlement services as well as follow-up services in special needs cases.

• Works one-on-one with clients to develop a case plan and connect them to supports and services in the community.

• Provides information and referral for income, employment and health settlement services.

• Delivers orientation sessions on hostel rules and settlement-related topics.

• Advocates and case consult with other social service organizations and service providers.

• Provides crisis intervention and counselling, e.g. in cases of conflict,

• Document services and activities in COSTI’s database system and prepare necessary reports.

• Refers clients to community & social service agencies for additional settlement services support.

Qualifications:

• Social Services Worker diploma or equivalent with relevant practicum experience.
• Minimum of twelve (12) months of experience providing initial settlement, case management and counselling for newcomers
• Identifying settlement needs through initial assessments and basic mental health assessments.
• Referrals to programs and education within COSTI and other social service organizations, such as language training, income support, health supports, etc.
• Emotionally supportive counselling.
• Experience in crisis intervention and de-escalation skills.
• Preference will be given to those who speak Arabic, Spanish, Tigrine, Amharic
• Demonstrated experience providing services in the following areas: wife and child abuse, resettlement and victims of torture, war and displacement.
• Previous case management experience.
• Knowledge of specific issues facing the homeless population and refugees in general.
• Ability to negotiate and advocate with mainstream society and to intervene during a crisis.
• Demonstrated experience in data entry, documentation and reporting.
• Knowledge of the Internet, Email and Windows software e.g. Microsoft Office Suite.
• Excellent communication, organization and coordination skills.
• Possession of a valid First Aid/CPR training certificate.
• Possession of a valid Naloxone training certificate
• Must have a valid Vulnerable Sector Screening (VSS). The VSS must have been completed within the past 6 months.
• Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption.

Click here to Apply

Location:

Toronto

Duration of Position:

September 15, 2025, to December 31, 2025

Starting Salary Range:

$32. 19 - $ 33.75 per hour

Posting Date:

2025-08-14

Closing Date:

2025-08-28

Notes:

Priority consideration will be given to those on Notice of Recall. Qualified candidates are invited to submit their resumes and cover letters as one file quoting reference #117-25