About the role
Role Specifics:
- Ensures Health and Safety is a high priority by following policies and processes, and acting in a safe manner at all time;
- Work closely with Operations and other functions to help ensure great customer experience and maximize the efficiencies / margins.
- Assist Account Managers in the preparation of medium to large Quotes
- Assist managing of Contract renewals, updates and other changes.
- Set-up new accounts and provide necessary information/follow up with operations to ensure work is executed.
- New Account creation for all types of customers.
- Assist Account Managers while on the road with customers and administrative tasks. (Data entry, Customer calls, OMS/CRM related tasks).
- Help increase selling time of Account Managers
- Improve share of wallet and margins through developing better relationships with existing customers.
- Other duties as required.
Minimum Qualifications and Relevant Experience Required:
- Excellent organization and time management skills
- Strong oral and written communication skills;
- Ability to work in a team environment
- Proficient with MS Office (Excel, Word, Outlook), OMS, CRM/Salesforce experience would be an asset.
- Strong Customer Service Skills
- Must be able to work under pressure with and meeting timelines
- Problem solving experience
Assets to this Role:
- Good understanding of all GFL Services and customer needs
- Identifying Cost Savings Initiatives
- Has a good understanding of the geographical region.
- Project Management understanding
- Strong ability to link customer experience to growth and retention of profitable business.
- Identify customer needs and translate into profitable business opportunities
About GFL Environmental
Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow clients to focus on their core business. Our excellence starts with our local leadership and local presence. In fact, in North America alone, we have an extensive network of offices to support our local communities and customers. We take pride in our extensive knowledge in a range of specialty sectors such as education, healthcare, retail, commercial real estate, government and corporate campuses, etc. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™.
Allied Universal’s Canadian operations are a hallmark of integrity, discretion, and professionalism. For over 20 years, we have provided unparalleled service, systems, and solutions to serve, secure, and care for the people and businesses throughout Canada. Our relationships with our employees and clients are at the heart of everything we do, each and every day. With a large span of regional offices, our national reach and local presence covers the nation.
Through our one-on-one collaboration, we partner with you to truly understand your security needs and goals. Through our leading services, systems, and solutions—security services, technology services, and complementary services— Allied Universal is There for you. ™ Commercial, Industrial, Retail & Law Enforcement markets have been our primary focus.
Our commitment to finding the highest quality products is never ending, whether for the Industrial Mining, Nuclear, Forestry industry, or the Retail, Commercial industries, our clients gain our knowledge of “What Works” for their respective businesses.
About the role
Role Specifics:
- Ensures Health and Safety is a high priority by following policies and processes, and acting in a safe manner at all time;
- Work closely with Operations and other functions to help ensure great customer experience and maximize the efficiencies / margins.
- Assist Account Managers in the preparation of medium to large Quotes
- Assist managing of Contract renewals, updates and other changes.
- Set-up new accounts and provide necessary information/follow up with operations to ensure work is executed.
- New Account creation for all types of customers.
- Assist Account Managers while on the road with customers and administrative tasks. (Data entry, Customer calls, OMS/CRM related tasks).
- Help increase selling time of Account Managers
- Improve share of wallet and margins through developing better relationships with existing customers.
- Other duties as required.
Minimum Qualifications and Relevant Experience Required:
- Excellent organization and time management skills
- Strong oral and written communication skills;
- Ability to work in a team environment
- Proficient with MS Office (Excel, Word, Outlook), OMS, CRM/Salesforce experience would be an asset.
- Strong Customer Service Skills
- Must be able to work under pressure with and meeting timelines
- Problem solving experience
Assets to this Role:
- Good understanding of all GFL Services and customer needs
- Identifying Cost Savings Initiatives
- Has a good understanding of the geographical region.
- Project Management understanding
- Strong ability to link customer experience to growth and retention of profitable business.
- Identify customer needs and translate into profitable business opportunities
About GFL Environmental
Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow clients to focus on their core business. Our excellence starts with our local leadership and local presence. In fact, in North America alone, we have an extensive network of offices to support our local communities and customers. We take pride in our extensive knowledge in a range of specialty sectors such as education, healthcare, retail, commercial real estate, government and corporate campuses, etc. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™.
Allied Universal’s Canadian operations are a hallmark of integrity, discretion, and professionalism. For over 20 years, we have provided unparalleled service, systems, and solutions to serve, secure, and care for the people and businesses throughout Canada. Our relationships with our employees and clients are at the heart of everything we do, each and every day. With a large span of regional offices, our national reach and local presence covers the nation.
Through our one-on-one collaboration, we partner with you to truly understand your security needs and goals. Through our leading services, systems, and solutions—security services, technology services, and complementary services— Allied Universal is There for you. ™ Commercial, Industrial, Retail & Law Enforcement markets have been our primary focus.
Our commitment to finding the highest quality products is never ending, whether for the Industrial Mining, Nuclear, Forestry industry, or the Retail, Commercial industries, our clients gain our knowledge of “What Works” for their respective businesses.