Top Benefits
About the role
About Us Across Canada, VetStrategy is a network of veterinary practices united by a shared purpose: healthy animals, happy owners .
We Bring This To Life Through Three Promises
- Our People Promise – To be a great place to work.
- Our Customer Promise – To deliver world-class veterinary care, locally.
- Our Sustainability Promise – To be a force for good.
Guided by our values— We Care, We Dare, We Share —we prioritize well-being, embrace challenges, and foster collaboration. Rooted in passion and compassion, we support our people, patients, their families, and our communities. Humble and approachable, we achieve more together.
Job Summary Join a dynamic and growing People team that supports over 6,000 employees across Canada. Enjoy a hybrid work model - work from our Woodbridge Home Office 2 days a week, with flexibility to work remotely the rest of the time.
Key Responsibilities
- Strong knowledge of benefits and leave administration, with 1-2 years experience managing multiple programs and processes accurately
- Proven attention to detail and ability to maintain accurate employee data while handling sensitive and confidential information
- Excellent communication and customer service skills, with a proactive and solution-focused approach to employee inquiries and issue resolution. French bilingualism is an asset.
- Strong organizational and time management skills, able to balance competing priorities in a fast-paced environment.
- Act as the subject matter expert for group benefits and retirement savings plans, ensuring proper processing of enrollments and contributions.
- Manage employee leaves of absence, including medical and personal leaves, ensuring compliance with policies and applicable legislation.
- Review medical documentation, determine eligibility, and coordinate return-to-work plans in partnership with People Operations and managers.
- Provide employee support, serving as the main point of contact for benefits and leave inquiries, and escalate complex cases as needed.
- Support onboarding and offboarding by managing benefits setup and termination processes accurately and on time.
- Reconcile monthly benefits invoices, collaborating with Payroll and providers to ensure accurate deductions and billing.
About VetStrategy
Being part of VetStrategy is about being part of something bigger – an ever-growing community, where we connect person-to-person and skill-to-need, united by a common purpose of healthy animals, happy owners. From our humble beginning in 2006 to the present day, we continue to make a difference in the lives of people who have dedicated themselves to this industry.
When VetStrategy co-founders Orin Litman and his wife, Dr. Michelle Cutler, decided to acquire McLean Animal Hospital in 2006, they focused on three promises – our Customer Promise of world-class veterinary care, delivered locally; our People Promise, to be a great place to work; and our Sustainability Promise to be a force for good for patients, people and our plant.
Keeping our three promises led VetStrategy to become the leading veterinary network in Canada, with veterinary practices, 24-hour emergency care, and specialty hospitals coast-to-coast. We have developed and refined a model for supporting our practices across the country.
What we do:
We care for those dedicated to caring for animals by creating a workplace where we focus on innovation, engagement, and teamwork.
We know the blood, sweat and tears that have gone into building each practice, and we don’t want to touch that – we truly embrace the uniqueness of each clinic. Our heritage first approach means we won’t change a clinic’s name, culture or heritage.
We understand the challenges our veterinary teams face and are committed to doing what’s right – for them, their clients, and their patients.
We care about the future of veterinary medicine. Everything we do comes back to ensuring that veterinarians have the time, support, and infrastructure to focus on responsible medicine and quality care.
We believe in empowering our support office and clinic staff and providing them opportunities to develop their skills and grow in their careers.
Top Benefits
About the role
About Us Across Canada, VetStrategy is a network of veterinary practices united by a shared purpose: healthy animals, happy owners .
We Bring This To Life Through Three Promises
- Our People Promise – To be a great place to work.
- Our Customer Promise – To deliver world-class veterinary care, locally.
- Our Sustainability Promise – To be a force for good.
Guided by our values— We Care, We Dare, We Share —we prioritize well-being, embrace challenges, and foster collaboration. Rooted in passion and compassion, we support our people, patients, their families, and our communities. Humble and approachable, we achieve more together.
Job Summary Join a dynamic and growing People team that supports over 6,000 employees across Canada. Enjoy a hybrid work model - work from our Woodbridge Home Office 2 days a week, with flexibility to work remotely the rest of the time.
Key Responsibilities
- Strong knowledge of benefits and leave administration, with 1-2 years experience managing multiple programs and processes accurately
- Proven attention to detail and ability to maintain accurate employee data while handling sensitive and confidential information
- Excellent communication and customer service skills, with a proactive and solution-focused approach to employee inquiries and issue resolution. French bilingualism is an asset.
- Strong organizational and time management skills, able to balance competing priorities in a fast-paced environment.
- Act as the subject matter expert for group benefits and retirement savings plans, ensuring proper processing of enrollments and contributions.
- Manage employee leaves of absence, including medical and personal leaves, ensuring compliance with policies and applicable legislation.
- Review medical documentation, determine eligibility, and coordinate return-to-work plans in partnership with People Operations and managers.
- Provide employee support, serving as the main point of contact for benefits and leave inquiries, and escalate complex cases as needed.
- Support onboarding and offboarding by managing benefits setup and termination processes accurately and on time.
- Reconcile monthly benefits invoices, collaborating with Payroll and providers to ensure accurate deductions and billing.
About VetStrategy
Being part of VetStrategy is about being part of something bigger – an ever-growing community, where we connect person-to-person and skill-to-need, united by a common purpose of healthy animals, happy owners. From our humble beginning in 2006 to the present day, we continue to make a difference in the lives of people who have dedicated themselves to this industry.
When VetStrategy co-founders Orin Litman and his wife, Dr. Michelle Cutler, decided to acquire McLean Animal Hospital in 2006, they focused on three promises – our Customer Promise of world-class veterinary care, delivered locally; our People Promise, to be a great place to work; and our Sustainability Promise to be a force for good for patients, people and our plant.
Keeping our three promises led VetStrategy to become the leading veterinary network in Canada, with veterinary practices, 24-hour emergency care, and specialty hospitals coast-to-coast. We have developed and refined a model for supporting our practices across the country.
What we do:
We care for those dedicated to caring for animals by creating a workplace where we focus on innovation, engagement, and teamwork.
We know the blood, sweat and tears that have gone into building each practice, and we don’t want to touch that – we truly embrace the uniqueness of each clinic. Our heritage first approach means we won’t change a clinic’s name, culture or heritage.
We understand the challenges our veterinary teams face and are committed to doing what’s right – for them, their clients, and their patients.
We care about the future of veterinary medicine. Everything we do comes back to ensuring that veterinarians have the time, support, and infrastructure to focus on responsible medicine and quality care.
We believe in empowering our support office and clinic staff and providing them opportunities to develop their skills and grow in their careers.