Guest Experience Rituals Manager (Term)
About the role
Thermëa spa villageabout 20 hours ago
Winnipeg, Manitoba
Senior Level
contract
About the role
Guest Experience Rituals Manager 1 year Full Time Term Bordered by the Crescent Drive Golf Course and only 20 minutes from downtown Winnipeg, Thermea Spa Village opened its doors in 2015. This relaxation and renewal centre focuses on thermotherapy practices and relaxation techniques from Scandinavian countries. It offers a multisensorial experience in an all-embracing natural setting to contribute to the health and wellness of its guests.
Continuously innovating and evolving by creating unique relaxation experiences, it is the only Nordic-style spa in the Canadian Prairies today.
What We Stand For Our mission is to transform people’s lives, one visit at a time by offering our guests a refuge, away from the pressures of modern life where they may rediscover their own well-being and, as a result, live a happier and longer life. We are passionate and dedicated team players here at Thermea. Always enthusiastic, helpful, conscientious, discrete—and most of all, respectful. We deeply care about everyone—guests and fellow artisans alike—in our wellness environment.
What We Need We are currently seeking a Guest Experience Rituals Manager who is highly motivated to learn new skills and will engage in following our new Rituals Program that we are launching.
Reporting to the Assistant Director, Guest Experience, the Rituals Manager will be responsible for bringing the Ritual Experiences to a higher level and ensure our guests have an unforgettable quality time in our spa. Our spa guests will experience spa rituals like a German Aufguss, Canadian infusion, Latvian Sauna tradition Pirts, Turkish or Moroccan Hammam, Tibetan singing bowls from all over the world. He/she will ensure their presence around our spa guests and the ritual team and act has the Ritual expert in our Spa by spreading the spirit of our sauna rituals and treatments.
What You’ll Do
- Manage, guide and inspire your team; a team of true passionate ritual Artists/Masters giving daily rituals and treatments to our spa guests and making sure they have an unforgettable experience;
- Together with the Guest Experience Manager you will analyze guest feedback and improve the daily operations in and around our Spa;
- Together with your team you will create new rituals and integrate treatments from all over the world in the Spa experience;
- As the rituals are connected to the seasons, you will implement the natural products needed by our guests needs at the right time of the year;
- You will communicate with the Head Office Rituals Manager to gain knowledge to further inspire and train your team;
- Ensure that the customer experience is impeccable, according to the standards dictated by our brand;
- Ensure the continuous development & training of your team;
- Follow up on customer complaints and resolve them in a satisfactory manner together with your Guest Experience Assistant Director;
- Work out the daily processes and rituals & plan the team’s monthly schedule;
- Perform basic rituals like Aufguss or Pirts to stay connected with your team and our guests;
- Organise events, seminars and workshops in the Spa;
- Supervise the guests and contribute to their Spa experience;
- Ensure the smooth running of the opening and closing activities of the site by ensuring the cleanliness and safety of the premises;
- Complete reports relevant to the operations and any incidents that occur;
- Promote active employee engagement to ensure that established standards are met or exceeded;
- In collaboration with the Procurement Team, ensure stocks are available to conduct rituals;
- Performs any other related duties.
Profile needed What is the profile needed in order to be successful in this position:
- Five (5) years experience in wellness, hospitality or tourism industry;
- Three (3) years experience in managing a team;
- Interest in nature and the use of essential oils and how they connect with our senses
- Interest in a healthy lifestyle and in the world of Wellness in general;
- Ability to maintain good relations with customers and employees;
- A love of caring for people by making them happy with your experiences and rituals;
- Agile and good problem solving skills
- Good physical health: tolerance to working in a very hot environment;
- Curiosity in learning new skills and an ability to speak and perform in front of an audience.
When Your will work 40 hours/week on flexible schedule (days, evenings, weekends, holidays).
What The salary is based on the pay scale and benefits in effect at Thermea Spa Village.
Do you want to learn a brand new profession where your creativity shines on your team? Send us your resumé and cover letter by clicking ‘Apply’ below.
About Thermëa spa village
Wellness and Fitness Services
51-200
For those who dream of being somewhere else, the Thermëa spa villages are wellness havens. Offering the widest selection of experiences dedicated to the well-being of the body and mind in North America, Thermëa spa villages allow you to reconnect with the elements, others, and yourself. They present a refuge to escape modern life and the opportunity to give life a moment’s rest.
About Groupe Nordik
Groupe Nordik est une entreprise en pleine effervescence qui vise à se tailler une place au sommet de l’industrie du mieux-être, de la santé et du tourisme. C’est en misant sur la diversité de ses activités que Groupe Nordik parvient à créer de la valeur et ainsi à développer le marché de l’entreprise. Par l’entremise de sa division Développement corporatif, elle identifie et évalue des opportunités d’affaires afin de s’y associer et de réaliser des projets prometteurs et d’envergure, et ce, au sein d’organisations dynamiques dont les mandats s’inscrivent globalement dans l’univers du mieux-être.
Nous sommes actuellement à la recherche de talents qui, grâce à leurs compétences, sauront contribuer à la croissance et à la réalisation de la mission de l’entreprise. Joignez-vous à l’équipe.
Nordik Group is a rapidly expanding company that wants to carve out a place for itself at the peak of the wellness, health and tourism industries. By relying on the diversity of its activities, Nordik Group has created value and has grown its market. Through its Corporate Development division, Nordik Group identifies and assesses promising, large-scale projects and business opportunities to accomplish and join along with dynamic organizations with mandates generally focused on wellness.
Currently, we are seeking talented people who can contribute to the growth and development of the company’s mission through their individual skills. Join our team.
Guest Experience Rituals Manager (Term)
About the role
Thermëa spa villageabout 20 hours ago
Winnipeg, Manitoba
Senior Level
contract
About the role
Guest Experience Rituals Manager 1 year Full Time Term Bordered by the Crescent Drive Golf Course and only 20 minutes from downtown Winnipeg, Thermea Spa Village opened its doors in 2015. This relaxation and renewal centre focuses on thermotherapy practices and relaxation techniques from Scandinavian countries. It offers a multisensorial experience in an all-embracing natural setting to contribute to the health and wellness of its guests.
Continuously innovating and evolving by creating unique relaxation experiences, it is the only Nordic-style spa in the Canadian Prairies today.
What We Stand For Our mission is to transform people’s lives, one visit at a time by offering our guests a refuge, away from the pressures of modern life where they may rediscover their own well-being and, as a result, live a happier and longer life. We are passionate and dedicated team players here at Thermea. Always enthusiastic, helpful, conscientious, discrete—and most of all, respectful. We deeply care about everyone—guests and fellow artisans alike—in our wellness environment.
What We Need We are currently seeking a Guest Experience Rituals Manager who is highly motivated to learn new skills and will engage in following our new Rituals Program that we are launching.
Reporting to the Assistant Director, Guest Experience, the Rituals Manager will be responsible for bringing the Ritual Experiences to a higher level and ensure our guests have an unforgettable quality time in our spa. Our spa guests will experience spa rituals like a German Aufguss, Canadian infusion, Latvian Sauna tradition Pirts, Turkish or Moroccan Hammam, Tibetan singing bowls from all over the world. He/she will ensure their presence around our spa guests and the ritual team and act has the Ritual expert in our Spa by spreading the spirit of our sauna rituals and treatments.
What You’ll Do
- Manage, guide and inspire your team; a team of true passionate ritual Artists/Masters giving daily rituals and treatments to our spa guests and making sure they have an unforgettable experience;
- Together with the Guest Experience Manager you will analyze guest feedback and improve the daily operations in and around our Spa;
- Together with your team you will create new rituals and integrate treatments from all over the world in the Spa experience;
- As the rituals are connected to the seasons, you will implement the natural products needed by our guests needs at the right time of the year;
- You will communicate with the Head Office Rituals Manager to gain knowledge to further inspire and train your team;
- Ensure that the customer experience is impeccable, according to the standards dictated by our brand;
- Ensure the continuous development & training of your team;
- Follow up on customer complaints and resolve them in a satisfactory manner together with your Guest Experience Assistant Director;
- Work out the daily processes and rituals & plan the team’s monthly schedule;
- Perform basic rituals like Aufguss or Pirts to stay connected with your team and our guests;
- Organise events, seminars and workshops in the Spa;
- Supervise the guests and contribute to their Spa experience;
- Ensure the smooth running of the opening and closing activities of the site by ensuring the cleanliness and safety of the premises;
- Complete reports relevant to the operations and any incidents that occur;
- Promote active employee engagement to ensure that established standards are met or exceeded;
- In collaboration with the Procurement Team, ensure stocks are available to conduct rituals;
- Performs any other related duties.
Profile needed What is the profile needed in order to be successful in this position:
- Five (5) years experience in wellness, hospitality or tourism industry;
- Three (3) years experience in managing a team;
- Interest in nature and the use of essential oils and how they connect with our senses
- Interest in a healthy lifestyle and in the world of Wellness in general;
- Ability to maintain good relations with customers and employees;
- A love of caring for people by making them happy with your experiences and rituals;
- Agile and good problem solving skills
- Good physical health: tolerance to working in a very hot environment;
- Curiosity in learning new skills and an ability to speak and perform in front of an audience.
When Your will work 40 hours/week on flexible schedule (days, evenings, weekends, holidays).
What The salary is based on the pay scale and benefits in effect at Thermea Spa Village.
Do you want to learn a brand new profession where your creativity shines on your team? Send us your resumé and cover letter by clicking ‘Apply’ below.
About Thermëa spa village
Wellness and Fitness Services
51-200
For those who dream of being somewhere else, the Thermëa spa villages are wellness havens. Offering the widest selection of experiences dedicated to the well-being of the body and mind in North America, Thermëa spa villages allow you to reconnect with the elements, others, and yourself. They present a refuge to escape modern life and the opportunity to give life a moment’s rest.
About Groupe Nordik
Groupe Nordik est une entreprise en pleine effervescence qui vise à se tailler une place au sommet de l’industrie du mieux-être, de la santé et du tourisme. C’est en misant sur la diversité de ses activités que Groupe Nordik parvient à créer de la valeur et ainsi à développer le marché de l’entreprise. Par l’entremise de sa division Développement corporatif, elle identifie et évalue des opportunités d’affaires afin de s’y associer et de réaliser des projets prometteurs et d’envergure, et ce, au sein d’organisations dynamiques dont les mandats s’inscrivent globalement dans l’univers du mieux-être.
Nous sommes actuellement à la recherche de talents qui, grâce à leurs compétences, sauront contribuer à la croissance et à la réalisation de la mission de l’entreprise. Joignez-vous à l’équipe.
Nordik Group is a rapidly expanding company that wants to carve out a place for itself at the peak of the wellness, health and tourism industries. By relying on the diversity of its activities, Nordik Group has created value and has grown its market. Through its Corporate Development division, Nordik Group identifies and assesses promising, large-scale projects and business opportunities to accomplish and join along with dynamic organizations with mandates generally focused on wellness.
Currently, we are seeking talented people who can contribute to the growth and development of the company’s mission through their individual skills. Join our team.