Job Summary

Job Description

What is the opportunity?

Conduct and manage specific complex and high impact investigations autonomously and in partnership with CIS specialized investigation teams; demonstrating expert capability in various subject areas including credit fraud, deposit fraud, fraud against clients and internal investigations. Provides Subject Matter Expertise, advice and support across all Investigative Support case types (including OSINT, Financial and Digital Analysis). Develop and contribute to ongoing process improvements, increasing teams abilities and expertise.

What will you do?

• You maintain 90% or higher QAR results
• You leverage time management and prioritization capabilities through managing cases to close (days age) efficiency at lower than average
• You simplify things that are complicated by completing financial analysis to generate insights, interpret and communicate the meaningful data patterns. Findings are provided to partners and colleagues in presentation format.
• You build capability and confidence so that you can Act as a Digital Identifier SME across all Support Teams (i.e. IP address look ups, email header analysis, concur reports, etc.)
• You develop increased OSINT skills to help find clients, related persons, relationships, locations, and further information to support Asset Recovery attempts, police reports, etc.
• You participate in Industry Projects, representing RBC to external partners and partnering with multiple parties including but not limited to Law Enforcement, CBSA, and CBA
• You apply critical thinking skills to all case contributions and produce comprehensive analytical results
• You contribute to the development and creation of process optimization projects, evolving current procedures to keep investigations aligned with external changes impacting CIS
• You lead and uphold consistent data entry integrity in EIM, to promote the accuracy of Tableau reporting for RBC corporate memory
• You have the ability to develop financial formulas and/or models in Excel to perform financial analysis to support complex, internal investigations and Major Cases
• You are a change champion within the team and role model a growth mindset, mentor other Investigators and are looked to when Team Leaders are unavailable.
• You build a culture of joint ownership to win as a team within all of RBC
• You collaborate, develop and support Team Managers in skill development sessions for investigators to elevate performance through increased knowledge consistent performance and execution

What do you need to succeed?

Must have

• Post-secondary education or equivalent
• 3+ years’ experience in CIS investigations
• Proficient across all Microsoft Office applications
• Enhanced Excel skills, ability to determine and create formulas on Excel
• Knowledge of CAMPS
• Knowledge of Banking software, applications, policies, procedures and operational requirements

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients succeed. We care about each other, reaching our potential, making a difference to our communities and achieving success that is mutual.

• Opportunity to be a valuable member of a critical team within RBC.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.