Who you are

• Proven Pre-Sales Consulting Experience: A strong track record in pre-sales consulting, preferably in a SaaS or consulting services environment, with experience in conducting discovery sessions, delivering demos, and scoping projects
• Expertise in Design Thinking and Facilitation: Deep understanding of design thinking methodologies and facilitation techniques, with the ability to translate client needs into actionable solutions
• Strong Business Acumen and Proposal Development Skills: Ability to develop compelling proposals, drive pricing discussions, and manage the contracting process effectively
• Excellent Communication and Presentation Skills: Exceptional verbal and written communication skills, with the ability to present complex concepts clearly and persuasively to diverse audiences
• Collaborative and Relationship-Building Skills: Ability to build strong relationships with clients, internal teams, and partners, fostering a collaborative and supportive environment
• Salesforce Proficiency and Pipeline Management: Experience with Salesforce, including accurate pipeline and opportunity capture, and maintaining data hygiene
• Strategic Thinking and Opportunity Identification: Ability to identify new business opportunities within existing client accounts and drive the Professional Services agenda in strategic account reviews

What the job involves

• Sitting in the Sales within Mural’s Revenue Org, the Clients Services Team works closely with a wide range of Sales and Success Stakeholders: Account Managers, Customer Success Managers, and Professional Services Delivery Consultants
• Working with our Account Teams we bring customer relevant solutions to our sales process across discovery, demos, thought leadership, services scoping, coaching and facilitation
• We are a dedicated team focused on growing Mural and LUMA services revenue
• You'll be a critical bridge between our sales team and our clients, showcasing the power of our LUMA and Consulting services
• You'll work with clients to understand their needs, design tailored solutions, and drive successful implementations
• You'll be a trusted advisor, helping clients unlock the full potential of Mural's offerings
• This role requires strong collaboration with Account Managers, ensuring a unified approach to client engagement and success
• This is a quota-carrying role, where you'll be responsible for achieving sales targets related to our LUMA and Consulting services
• Lead Client Discovery and Solution Design: Conduct in-depth discovery sessions and stakeholder interviews to understand client challenges and objectives
• Design and deliver compelling, use-case-specific demos that showcase the value of Mural's LUMA and Consulting services
• Pipeline Generation and Outbound Prospecting: Proactively identify and generate new leads and opportunities through outbound prospecting, networking, and strategic engagement
• Contribute to pipeline growth by actively seeking out and qualifying potential clients
• Drive Pilot Programs and Scoping: Plan and execute successful pilot programs, working closely with clients to demonstrate the impact of our solutions
• Lead the scoping process for paid opportunities, collaborating with internal stakeholders to define project scope, cost, and staffing
• Develop Proposals and Drive Contracting: Craft persuasive proposals and drive the contracting process, including pricing and service descriptions, in partnership with Account Managers, Project Managers, and Professional Services Delivery Consultants
• Act as a Trusted SME and Thought Leader: Serve as a subject matter expert in client conversations, building credibility and fostering deeper relationships. Deliver thought leadership and coaching sessions to expand Mural's reach and influence
• Ensure Seamless Implementation and Identify Expansion Opportunities: Act as the pre-sales point of contact for Professional Services opportunities, ensuring smooth project kickoffs and identifying potential upselling and cross-selling opportunities within existing client accounts. Drive the Professional Services agenda in QBRs, account planning, and ESRs

Benefits

• 401(k)
• Company equity
• Health insurance
• Fertility benefits
• MURALvida stipend
• Fully remote team
• Flexible time off
• Parental leave
• End of Year Closure
• Design thinking trainings
• MURAL free forever plan