Who you are

• 4+ years of experience in Revenue Operations, Sales Operations, or Business Operations at a SaaS company
• Highly proficient in Excel/Google Sheets - comfortable with complex formulas, pivot tables, and linking data between sources to keep data fresh
• Understand the standard processes and metrics of a SaaS business (pipeline, ARR, expansion, renewals/churn, services revenue)
• Have super-user experience with Salesforce reports, dashboards, and data hygiene
• Can build and maintain recurring processes, e.g. commissions, forecasting, and pipeline tracking
• Have strong attention to detail, you build stakeholders’ trust in your numbers
• Can balance “business as usual” execution with process upgrades and automation projects
• Can representing Revenue Operations in cross-functional meetings with Finance, Sales, and Customer Experience

What the job involves

• We're looking for a Revenue Operations Manager who will be a critical part of how we keep our revenue engine running as we pivot toward delivering enterprise AI
• You’re comfortable with ambiguity, while bringing structure and you'll do what it takes to get you closer to clarity and outcomes
• You're an analytical operator that thrives in building, fixing, and improving the systems and spreadsheets that help a Sales and Customer Experience team perform at its best
• In other words, your work will ensure our revenue reporting, forecasting, and planning are accurate, automated, and actionable
• Own the monthly and quarterly commission process, ensuring accuracy and timeliness across all revenue teams
• Maintain and improve pipeline analytics, ensuring automated data flows remain reliable and reflective of how we segment the business
• Oversee renewal forecasting, evolving the current process into a fully automated, insight-driven system
• Represent Revenue Operations in annual planning with Finance, building bottom-up forecasts and capacity models
• Develop a new Professional Services forecasting and tracking process in partnership with the Services team
• Partner with the rest of the Revenue Operations and Analytics team to ensure GTM data alignment and reporting consistency
• Identify opportunities to apply AI tools to automate manual workflows and improve forecasting accuracy

Benefits

• Generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan
• Flexible work schedule
• Digital first, fully remote with WFH budget
• In-house social worker
• Paid parental leave for Canadian and U.S. residents
• Development opportunities