Program Manager, Performance Enablement (GPS)
About the role
Staff - Non Union
##Job Category
M&P - AAPS
##Job Profile
AAPS Salaried - Human Resources, Level A
##Job Title
Program Manager, Performance Enablement (GPS)
##Department
Organizational Development, Engagement and Communications | Talent and Organizational Development | Central Human Resources
##Compensation Range
$5,365.42 - $7,709.92 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
##Posting End Date
April 3, 2026
**Note:**Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
Ongoing
This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary UBC’s Talent and Organizational Development (T&OD) unit, within the Vice-President, Human Resources portfolio, focuses on enhancing employee skills, performance, and overall organizational effectiveness. Together, we achieve this by implementing successful leadership programming, professional and staff development programs, providing consulting services that help support team-related initiatives, offering targeted learning opportunities for staff, and facilitating change management, communications, and engagement initiatives across UBC. Our work aims to cultivate a thriving work environment where employees can grow and the organization can achieve its strategic goals.
Talent and Organizational Development is about empowering an organization to achieve its strategic goals through the engagement and optimization of its most valuable asset—its people. By combining various talent-related and OD practices, HR professionals can not only boost the effectiveness of the HR function itself but also drive improvements that impact the entire organization.
As Program Manager, Performance Enablement (GPS), this position is responsible for administrative and overall program management for GPS (Goals, Performance, Success), UBC’s performance enablement program for staff. This program was launched in early 2024 with a small pilot of 200+ participants. It was now successfully expanded with over 1500+ participants participating. Performance Enablement is becoming the default philosophy or process for staff to conduct performance conversations, set individual performance goals, and have more frequent conversations with staff and managers.
The position will project lead the Central HR team to implement, assess, refine, and expand the GPS program. The position role works collaboratively with other areas within Central HR, and portfolio specific HR teams, to successfully implement and continually strengthen the performance engagement program.
Organizational Status Reports to the Associate Director, Organizational Development & Engagement. Works collaboratively with the Talent and Organizational Development team members, the HR Communications team, Central HR leadership and UBC HR Directors in portfolios across the University.
Work Performed Participates as a member of the Talent and Organizational Development unit and facilitates the implementation of the GPS pilot program, including its refinement and expansion beyond the pilot program.
Workday
Manages participants’ access to Workday functionality ensuring that proper and appropriate access is provided; monitors access and provides feedback and recommendations to project group and ISC regarding access and access related issues.
Coordinates with the project team and project leads to draft and determine project timelines and roll out dates; evaluates and reviews dates and timelines and consults with project team as GPS program expands.
Collects, analyses and summarizes feedback from participants and end-users of Workday training resources to create and provide meaningful and data driven updates to the GPS project team and team members.
Tests performance enablement functionality; identifies and suggests areas for improvement to the GPS project team.
Reports on Workday utilization as required.
Participates in committee meetings and project meetings with ISC and Workday as it relates to Workday functionality.
Program Management
Manages the overall administration of the GPS Program and provides end-to-end support.
Manages access for new hires/departures/changes to the GPS Sharepoint site.
Provides analysis of GPS Sharepoint site utilization.
Identifies resource needs; collaborates with communication experts to develop and create additional resources for SharePoint site.
Oversees schedule/calendar of activities related to GPS across portfolios.
Using knowledge and sound judgement of the GPS program, responds appropriately to communications received in the
mailbox and from ServiceNow tickets submitted to the GPS ServiceNow assignment group.
Creates ServiceNow tickets for program enhancements to GPS. This involves collaborating with ISC partners to gather requirements for those enhancements, creating tickets, troubleshooting inside GPS, responding to and resolving tickets in ServiceNow relating to various program inquiries.
Evaluates when updates and revisions are needed to the GPS program templates and graphics; manages resources to ensure updates and revisions are made and communicated.
Liaises with HR Directors in each portfolio to ensure program communications regarding GPS orientation, training, and timing of various program elements are successfully managed.
Creates and manages a well-documented project plan for use by the entire GPS program team. This helps the team stay on track with daily and weekly reminders, plus overall GPS program execution, sustainment, and upcoming system enhancements.
Training
Develops collaborative relationships with key leads and participants involved in the GPS program.
Develops comprehensive plans and timelines for all GPS training sessions across participating portfolios, ensuring they meet deadlines in alignment with the program roll out.
Ensures resourcing of training sessions is identified and managed; ensures trainers have the appropriate tools and information to be able to deliver successful training sessions.
Liaises with HR Directors in each portfolio to deliver communications on training.
Requests, gathers and addresses feedback escalating when appropriate.
Develops and presents reports for the GPS project team, trainers, and leadership, summarizing collected feedback from training sessions.
Identifies and evaluates opportunities for continuous improvement.
Utilizes change management principles in communicating and developing project information, timelines and outcomes.
May perform other duties as related to the job.
Consequence of Error/Judgement Exercises judgment and initiative in the implementation of the GPS program. The quality, ethics, integrity, timeliness, relevance, and accuracy of the program's services are critical to the performance culture at UBC. Effective messaging and communications/marketing content could have impact to employee and manager engagement.
Supervision Received Reports to the Associate Director, Organizational Development & Engagement. The position is expected to initiate cyclical, evaluate, and monitor cyclical processes, engage collaboratively with HR staff in multiple units, line managers, and employees. Works independently, following general policies and procedures and established guidelines (objectives, targets and deadlines). Work is reviewed in terms of deliverables.
Supervision Given None.
Minimum Qualifications Undergraduate degree in a relevant discipline. Minimum of two to three years of related experience, or the equivalent combination of education and experience.
-
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
-
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
University degree, preferably in business, psychology, communications, or a related area.
Working knowledge of performance enablement, organizational development, leadership development and communications.
Ability to work well with others, demonstrate effective intercultural communication skills, and deal professionally and diplomatically with faculty, staff, students and the general public.
An understanding and/or interest in university culture, an understanding of the nature of performance enablement within an organization, and a balance of creative, technical, analytical, and social/interpersonal skills.
An understanding of change management principles and how they are applied in a large complex environment.
Ability to manage multiple tasks across different portfolios as part of the project.
Effective organization skills, including program and event organization.
Excellent communication skills. Ability to adapt writing styles for various purposes and audiences. Ability to speak in front of large and small groups; ability to facilitate meetings, workshops or events.
Demonstrated capacity for innovation, idea generation, research, and project management.
Demonstrated commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.
Demonstrated experience successfully managing a large-scale cross-departmental program with diverse partners, as well as external contractors (as needed).
Ability to easily develop effective relationships across a large, complex institution and with faculty and staff at all levels.
Ability to accurately manage program metrics, including recording, tracking, interpreting, and reporting data.
Effective at working independently as well as part of a collaborative, cross-departmental team.
Attention to detail and ability to prioritize multiple requests.
About Us
The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world.
Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential. New ideas, changing infrastructure, innovative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work. Are you ready to embrace the future together?
Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.
If you have any accommodation or accessibility needs during the job application process, please contact the Centre for Workplace Accessibility at
workplace.accessibility@ubc.ca
.
Not the right fit? Search for Program Manager, Performance Enablement jobs in Vancouver, BC
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Program Manager, Performance Enablement (GPS)
About the role
Staff - Non Union
##Job Category
M&P - AAPS
##Job Profile
AAPS Salaried - Human Resources, Level A
##Job Title
Program Manager, Performance Enablement (GPS)
##Department
Organizational Development, Engagement and Communications | Talent and Organizational Development | Central Human Resources
##Compensation Range
$5,365.42 - $7,709.92 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
##Posting End Date
April 3, 2026
**Note:**Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
Ongoing
This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary UBC’s Talent and Organizational Development (T&OD) unit, within the Vice-President, Human Resources portfolio, focuses on enhancing employee skills, performance, and overall organizational effectiveness. Together, we achieve this by implementing successful leadership programming, professional and staff development programs, providing consulting services that help support team-related initiatives, offering targeted learning opportunities for staff, and facilitating change management, communications, and engagement initiatives across UBC. Our work aims to cultivate a thriving work environment where employees can grow and the organization can achieve its strategic goals.
Talent and Organizational Development is about empowering an organization to achieve its strategic goals through the engagement and optimization of its most valuable asset—its people. By combining various talent-related and OD practices, HR professionals can not only boost the effectiveness of the HR function itself but also drive improvements that impact the entire organization.
As Program Manager, Performance Enablement (GPS), this position is responsible for administrative and overall program management for GPS (Goals, Performance, Success), UBC’s performance enablement program for staff. This program was launched in early 2024 with a small pilot of 200+ participants. It was now successfully expanded with over 1500+ participants participating. Performance Enablement is becoming the default philosophy or process for staff to conduct performance conversations, set individual performance goals, and have more frequent conversations with staff and managers.
The position will project lead the Central HR team to implement, assess, refine, and expand the GPS program. The position role works collaboratively with other areas within Central HR, and portfolio specific HR teams, to successfully implement and continually strengthen the performance engagement program.
Organizational Status Reports to the Associate Director, Organizational Development & Engagement. Works collaboratively with the Talent and Organizational Development team members, the HR Communications team, Central HR leadership and UBC HR Directors in portfolios across the University.
Work Performed Participates as a member of the Talent and Organizational Development unit and facilitates the implementation of the GPS pilot program, including its refinement and expansion beyond the pilot program.
Workday
Manages participants’ access to Workday functionality ensuring that proper and appropriate access is provided; monitors access and provides feedback and recommendations to project group and ISC regarding access and access related issues.
Coordinates with the project team and project leads to draft and determine project timelines and roll out dates; evaluates and reviews dates and timelines and consults with project team as GPS program expands.
Collects, analyses and summarizes feedback from participants and end-users of Workday training resources to create and provide meaningful and data driven updates to the GPS project team and team members.
Tests performance enablement functionality; identifies and suggests areas for improvement to the GPS project team.
Reports on Workday utilization as required.
Participates in committee meetings and project meetings with ISC and Workday as it relates to Workday functionality.
Program Management
Manages the overall administration of the GPS Program and provides end-to-end support.
Manages access for new hires/departures/changes to the GPS Sharepoint site.
Provides analysis of GPS Sharepoint site utilization.
Identifies resource needs; collaborates with communication experts to develop and create additional resources for SharePoint site.
Oversees schedule/calendar of activities related to GPS across portfolios.
Using knowledge and sound judgement of the GPS program, responds appropriately to communications received in the
mailbox and from ServiceNow tickets submitted to the GPS ServiceNow assignment group.
Creates ServiceNow tickets for program enhancements to GPS. This involves collaborating with ISC partners to gather requirements for those enhancements, creating tickets, troubleshooting inside GPS, responding to and resolving tickets in ServiceNow relating to various program inquiries.
Evaluates when updates and revisions are needed to the GPS program templates and graphics; manages resources to ensure updates and revisions are made and communicated.
Liaises with HR Directors in each portfolio to ensure program communications regarding GPS orientation, training, and timing of various program elements are successfully managed.
Creates and manages a well-documented project plan for use by the entire GPS program team. This helps the team stay on track with daily and weekly reminders, plus overall GPS program execution, sustainment, and upcoming system enhancements.
Training
Develops collaborative relationships with key leads and participants involved in the GPS program.
Develops comprehensive plans and timelines for all GPS training sessions across participating portfolios, ensuring they meet deadlines in alignment with the program roll out.
Ensures resourcing of training sessions is identified and managed; ensures trainers have the appropriate tools and information to be able to deliver successful training sessions.
Liaises with HR Directors in each portfolio to deliver communications on training.
Requests, gathers and addresses feedback escalating when appropriate.
Develops and presents reports for the GPS project team, trainers, and leadership, summarizing collected feedback from training sessions.
Identifies and evaluates opportunities for continuous improvement.
Utilizes change management principles in communicating and developing project information, timelines and outcomes.
May perform other duties as related to the job.
Consequence of Error/Judgement Exercises judgment and initiative in the implementation of the GPS program. The quality, ethics, integrity, timeliness, relevance, and accuracy of the program's services are critical to the performance culture at UBC. Effective messaging and communications/marketing content could have impact to employee and manager engagement.
Supervision Received Reports to the Associate Director, Organizational Development & Engagement. The position is expected to initiate cyclical, evaluate, and monitor cyclical processes, engage collaboratively with HR staff in multiple units, line managers, and employees. Works independently, following general policies and procedures and established guidelines (objectives, targets and deadlines). Work is reviewed in terms of deliverables.
Supervision Given None.
Minimum Qualifications Undergraduate degree in a relevant discipline. Minimum of two to three years of related experience, or the equivalent combination of education and experience.
-
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
-
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
University degree, preferably in business, psychology, communications, or a related area.
Working knowledge of performance enablement, organizational development, leadership development and communications.
Ability to work well with others, demonstrate effective intercultural communication skills, and deal professionally and diplomatically with faculty, staff, students and the general public.
An understanding and/or interest in university culture, an understanding of the nature of performance enablement within an organization, and a balance of creative, technical, analytical, and social/interpersonal skills.
An understanding of change management principles and how they are applied in a large complex environment.
Ability to manage multiple tasks across different portfolios as part of the project.
Effective organization skills, including program and event organization.
Excellent communication skills. Ability to adapt writing styles for various purposes and audiences. Ability to speak in front of large and small groups; ability to facilitate meetings, workshops or events.
Demonstrated capacity for innovation, idea generation, research, and project management.
Demonstrated commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.
Demonstrated experience successfully managing a large-scale cross-departmental program with diverse partners, as well as external contractors (as needed).
Ability to easily develop effective relationships across a large, complex institution and with faculty and staff at all levels.
Ability to accurately manage program metrics, including recording, tracking, interpreting, and reporting data.
Effective at working independently as well as part of a collaborative, cross-departmental team.
Attention to detail and ability to prioritize multiple requests.
About Us
The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world.
Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential. New ideas, changing infrastructure, innovative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work. Are you ready to embrace the future together?
Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.
If you have any accommodation or accessibility needs during the job application process, please contact the Centre for Workplace Accessibility at
workplace.accessibility@ubc.ca
.
Not the right fit? Search for Program Manager, Performance Enablement jobs in Vancouver, BC