Manager on Duty - Year Round - Full Time
Top Benefits
About the role
Year Round
WHAT’S IN IT FOR ME?
- Free Alterra Mountain Pass for employees; ski or ride for free at Alterra owned destinations!
- Alterra Mountain Passes for your family;
- Discounts on Blue Mountain Lift tickets for friends and family;
- Free skating;
- Staff priced meals & Starbucks treats;
- Staff room rates at all our hotels;
- Retail savings at Burton, The North Face, Red Devil Sports, Hillside, and more!
HOURLY RATE
-
$23.27
FULL-TIME HOURS:
- Average 5 shifts per week
- 8-hour shifts between 6:45am to 11pm
Health And Dental Benefits WHAT WILL I BE DOING? The Manager on Duty is an inspired leader who works with the team of Front Office and Housekeeping Associates to ensure the highest possible quality of guest and associate experience. They will inspire performance through collaboration, team building, and by clearly articulating and supporting the achievement of success measures. This position will operate out of our Blue Mountain Inn.
- Provides meaningful guidance, coaching and counselling to Associates.
- Uses success measures to guide performance, service & engagement standards.
- Oversees daily hotel operations that allow for a seamless guest experience. scheduling, anticipating guest/group needs, checking in and out of guests, communication of resort activities and events.
- Resolves customer and staff concerns to maintain a high level of guest and employee satisfaction.
- Works closely with Housekeeping, Homeowner Services and Maintenance to deliver quality experiences
WHAT DO WE NEED FROM YOU?
- Previous supervisory or leadership experience
- 2 years’ experience within front desk or housekeeping operations
- Strong computer/systems knowledge
- Proven ability to manage challenging and dynamic situations tactfully and appropriately to a resolution (i.e. customer relations, inventory management, hotel emergencies etc.)
AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE Blue Mountain Resort Company Overview Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.
Alterra Company Overview Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.
Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.
About Blue Mountain Resort
Blue Mountain is Ontario's largest four season resort nestled on the shores of Georgian Bay, located 90 minutes north of Toronto. With thousands of yearly visitors, 43 ski and snowboard trails, and over 30km of hiking trails, there's no shortage of fun all around our mountain. Visit us to explore our welcoming pedestrian village, our summer Adventure Park with over 15 outdoor summer activities, or our over 365 acres of skiable terrain in the winter.
As a proud member of Alterra Mountain Company, we are driven by a commitment to excellence and have a passion for creating an environment where life-long memories are made. Whether you're seeking a seasonal job or year-round career, Blue provides the platform for you to succeed. Here, your office can be the ski hill or hiking trail, and your colleagues become lifelong friends who share in your passions. Blue offers more than just tasks and shifts- it's about building connections and working in a space where you can thrive both personally and professionally.
We are consistently searching for talented people to join our seasonal or year-round teams. For a full list of employee benefits, including free skiing for you and your crew, career advancement opportunities, and student support programs, please visit our website to apply today.
Manager on Duty - Year Round - Full Time
Top Benefits
About the role
Year Round
WHAT’S IN IT FOR ME?
- Free Alterra Mountain Pass for employees; ski or ride for free at Alterra owned destinations!
- Alterra Mountain Passes for your family;
- Discounts on Blue Mountain Lift tickets for friends and family;
- Free skating;
- Staff priced meals & Starbucks treats;
- Staff room rates at all our hotels;
- Retail savings at Burton, The North Face, Red Devil Sports, Hillside, and more!
HOURLY RATE
-
$23.27
FULL-TIME HOURS:
- Average 5 shifts per week
- 8-hour shifts between 6:45am to 11pm
Health And Dental Benefits WHAT WILL I BE DOING? The Manager on Duty is an inspired leader who works with the team of Front Office and Housekeeping Associates to ensure the highest possible quality of guest and associate experience. They will inspire performance through collaboration, team building, and by clearly articulating and supporting the achievement of success measures. This position will operate out of our Blue Mountain Inn.
- Provides meaningful guidance, coaching and counselling to Associates.
- Uses success measures to guide performance, service & engagement standards.
- Oversees daily hotel operations that allow for a seamless guest experience. scheduling, anticipating guest/group needs, checking in and out of guests, communication of resort activities and events.
- Resolves customer and staff concerns to maintain a high level of guest and employee satisfaction.
- Works closely with Housekeeping, Homeowner Services and Maintenance to deliver quality experiences
WHAT DO WE NEED FROM YOU?
- Previous supervisory or leadership experience
- 2 years’ experience within front desk or housekeeping operations
- Strong computer/systems knowledge
- Proven ability to manage challenging and dynamic situations tactfully and appropriately to a resolution (i.e. customer relations, inventory management, hotel emergencies etc.)
AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE Blue Mountain Resort Company Overview Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.
Alterra Company Overview Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.
Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.
About Blue Mountain Resort
Blue Mountain is Ontario's largest four season resort nestled on the shores of Georgian Bay, located 90 minutes north of Toronto. With thousands of yearly visitors, 43 ski and snowboard trails, and over 30km of hiking trails, there's no shortage of fun all around our mountain. Visit us to explore our welcoming pedestrian village, our summer Adventure Park with over 15 outdoor summer activities, or our over 365 acres of skiable terrain in the winter.
As a proud member of Alterra Mountain Company, we are driven by a commitment to excellence and have a passion for creating an environment where life-long memories are made. Whether you're seeking a seasonal job or year-round career, Blue provides the platform for you to succeed. Here, your office can be the ski hill or hiking trail, and your colleagues become lifelong friends who share in your passions. Blue offers more than just tasks and shifts- it's about building connections and working in a space where you can thrive both personally and professionally.
We are consistently searching for talented people to join our seasonal or year-round teams. For a full list of employee benefits, including free skiing for you and your crew, career advancement opportunities, and student support programs, please visit our website to apply today.