Company Bio

North York General is one of Canada’s leading community academic hospitals with a vision to deliver World-Class Care, 24/7. Affiliated with the University of Toronto, our multi-site campus supports our diverse community through every stage and life-defining moment by providing a wide range of acute care, ambulatory and long-term care services.

What defines North York General goes beyond exceptional quality care. Our superpower is how we deliver that care – the unparalleled compassion we bring to every encounter, during the moments that matter. Through partnerships, collaboration and academic endeavours, we seek to set new standards for People-Centred Care—a cornerstone of our culture and central to our Mission: People-Centred Care for a healthier community.

North York General is a member of the North York Toronto Health Partners, an Ontario Health Team that integrates local care with patients, primary care and community partners.

We are proud to be a place where the best people come to learn, grow and innovate. Join North York General to accelerate your career!

Position Summary

This position offers a unique opportunity for an exceptional Mental Health leader to oversee administrative, operational, and inpatient and outpatient care functions across four sites. The role is responsible for promoting high-quality, people centred care, ensuring clinical excellence, and supporting a positive and inclusive workplace within a complex care environment. Responsibilities include the oversight of a large and complex program, with multiple sources of funding and includes 55 inpatient beds, the Mental Health Emergency Services Unit (Purple Zone), and outpatient programs for all age groups—with approximately 60,000 visits each year. The position will also have Corporate oversight for the Capacity, Access and Flow Portfolio

The ideal candidate is a skilled leader who builds strong relationships both inside and outside the organization. They demonstrate vision and resilience, inspiring teams through effective communication and adaptability in changing environments. The Director will guide programs to align with the hospital’s mission and strategic goals, partnering with the Co-Medical Director to ensure high-quality, evidence-based care and positive experiences for patients and families in the Mental Health Program. In addition, the Director mentors’ staff and encourages continuous professional growth, setting an example of integrity and accountability. The ideal candidate is skilled at fostering relationships and creating strategic partnerships within the organization as well as externally.

Both the Mental Health Program and the Capacity, Access, and Flow portfolio require engaged and strategic involvement in Toronto Region Committees and Regional Meetings.

On a practical level, you will

Strategic Leadership & People Management

• Provide strategic leadership and oversight of administrative, operational, and patient care functions (inpatient and outpatient) across 4 sites within the Mental Health and Corporate Capacity, Access and Flow Portfolio

• Lead the development, implementation, and evaluation of programmatic, operational, and financial plans aligned with NYG, strategic priorities, and performance objectives

• Collaborate closely with Vice Presidents, Medical Directors, Division/Department Chiefs, and Directors of Practice and Programs to enable integrated and coordinated care.

• Optimize clinical and financial resources through effective decision-making, prioritization, and performance management, ensuring quality, safety, and patient experience.

• Foster a positive, inclusive, and high-performing work environment that supports staff engagement, professional development, accountability, and retention

• Oversee workforce planning, operational performance, and program capacity to maintain a stable and effective clinical environment.

• Champion clinical excellence, quality improvement, patient safety, and evidence-based practice across the portfolio.

• Lead and support change initiatives, service improvements, and innovation to enhance care delivery and system integration.

• Build and sustain strong internal and external partnerships to support integrated care delivery, program objectives and transformation initiatives.

• Facilitate interprofessional collaboration to ensure optimal patient/family care/experience and able to resolve concerns

• Monitor hospital and program specific metrics and develop plans to ensure they are achieved.

• Support staff in utilizing critical thinking skills in resolving clinical and administrative issues across the program, hospital, region and system

• Demonstrate a strong business acumen and experience with managing complex budgets, contracts, and partnerships.

• Collaborates across teams and functions to achieve strategic goals, values diverse perspectives, and drives collective success.

• Communicates with clarity and transparency, tailoring messages for different audiences, actively listening, and ensuring alignment across stakeholders.

• Champions innovative thinking and solution-focused approaches, fostering continuous improvement and organizational transformation.

Mental Health

• Accountability for clinical programs within the Mental Health Portfolio in dyad collaboration with Chief of Mental Health.

• Lead the execution of the corporate strategy in which the mental health program is identified as an area of clinical excellence

• Lead and ensure the delivery of safe, high-quality, patient-centered acute mental health and addiction care across the lifespan within a complex, fast-paced environment.

• Guide the mental health team in the capital planning process for the new tower, making sure that mental health spaces are constructed as modern, state-of-the-art facilities suited to patients with complex, high-risk mental health and substance use needs throughout all stages of life.

Capacity, Access & Flow

• Lead the corporate Access to Care Committee and develop the annual Access to Care workplan
• Lead corporate wide capacity focused initiatives during periods of surge

Qualifications

• A Master’s degree in a health or business-related discipline is required.
• Current Certificate of Registration in good standing from a college recognized under the Regulated Health Professions Act (e., College of Nurses of Ontario).
• A minimum of 5 years in progressively senior clinical leadership roles within mental health and addictions.
• Demonstrated success developing and leading clinical programs, overseeing clinical staff, and managing complex patient care situations, with the ability to facilitate collaboration between clinical and support services.
• Proven leadership in driving continuous improvement, operational excellence, and effective fiscal management across a diverse portfolio.
• Demonstrated ability to foster a culture of learning, innovation, accountability, and positive change.
• In-depth knowledge of clinical best practices, treatment modalities, and evidence-based approaches in the field of mental health with experience in developing, implementing, and sustaining clinical practice standards and quality control measures.
• Advanced skills in collaboration, negotiation, conflict resolution, and both human and financial resource management.
• Exceptional interpersonal skills with a track record of building strong relationships with teams, leaders, physicians, community partners, academic institutions, and other healthcare programs and service providers.
• Cross-appointment with a University Faculty of Nursing or relevant Faculty preferred
• Experience with research and/or innovation an asset
• Bilingualism in French/English an asset

What We Offer

Working at NYGHmeans working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals.**This is a Full-Time Regular position, with 8 hour day shifts, and on call in the Mental Health Program.**We offer a highly competitive total compensation package that includes benefits, pension, and vacation. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting nygh.on.ca
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How to Apply

Think you're the right person for the job? Here's your first chance to show us why:

• Ensure to meet the deadline - only applications received by the closing date will be considered.
• We will review all applications and will contact those selected for an interview.

Closing Statement

At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.