Posted Wednesday, March 18, 2026, 3:00 AM | Expires Monday, April 6, 2026, 2:59 AM

Why work for the Town of Canmore?

Our team is professional, fun, dedicated, and passionate about our community, this work, and the endless opportunities for play in our magnificent Rocky Mountain environment. Our Information Technology landscape includes a unique variety of issues and considerations that provide rewarding challenges, and an opportunity to apply creative technology solutions. As an organization, the Town of Canmore exists to serve the community and visitors to Canmore, with the goal to support a sustainable future for all.

Position Overview

Reporting to the IT Operations Supervisor, the Junior Desktop Support Specialist is responsible for providing user help desk support, training and support for PC systems and installed applications, first-level technical support for Town of Canmore (“Town”) line of business applications, security program administration, and other acquired and/or Town developed information systems. The Junior Desktop Support Specialist must interact well with other Information Technology (IT) employees, staff throughout the Town, as well as Town clients and vendors. Additionally, this position must maintain familiarity with, comply with, and promote the Town's policies and its directives related to information systems and technology.

If you are looking for an opportunity to develop your technical, training and client support skills with a diversity of systems and applications, we have the right job for you. This is the perfect job for a developing IT professional with a collaborative work style and exceptional customer service skills.

Core Responsibilities:

PC Support/Help Desk

• Provides first-level support for IT related issues

• Triages and assigns tickets to appropriate resources

• Accurately diagnoses, corrects and/or escalates all problems

• Monitors and provides status updates to users until problem is resolved

• Manages and updates incident lifecycle in the ITSM system

User/Application Support

• Provides first level application support to users with IT-related issues that cannot be resolved within the specific department by its users

• Works with third-party software vendors to understand patches and suggested corrections, testing them in the test environment to determine the risks and impact prior to implementing corrections in the production environment

• Possess well-rounded knowledge of application portfolio

Security Program Administration

• Supports in delivering Security awareness training to users across the organization

• Works with other members of IT team and users to support any questions or concerns related to security

• Works with other members of IT team to mitigate new security risks as they arise

• Promotes cyber hygiene practices to users across the organization

Education & Qualifications:

• Post-secondary education in computer technologies and programs or equivalent experience – Required

• Certification or training related to a desktop support role such as Microsoft Certified Endpoint Administrator, Comp TIA A+, IT Help Desk Professional, or Microsoft Modern Desktop Administrator - preferred

Experience:

• Minimum one year of experience in a similar support role with related post-secondary education, or minimum of three years’ experience – required

• Training and/or experience with Microsoft Office applications at an advanced level – required

• Experience with cloud-based technologies – preferred

• Strong communication and interpersonal skills – required

• Experience with installation, troubleshooting, and support in a PC network environment – required

• Work on-site in Canmore – required

Salary and Benefits:

• Pay Range:$38.20 – $42.69per hour

• Full time temporary position until March 2027

• Full time temporary benefits

• Personal development & learning opportunities

• Positive work culture

• Work-Life Balance

• Standard 35-hour work week & EDO-Earned Day Off program (i.e., This position works a 5-day work week earning 1 day off in a 3-week cycle)

Closing Date for Applications: This posting will remain open until**April 5th,**2026.

How to Apply: To apply, please combine your cover letter and resume into a single document (PDF or Word) and submit your application by clicking the “Apply Now” button below. In your cover letter, please clearly outline the following:

• Why you want to be the Junior Desktop Support Specialist for the Town of Canmore. Why Canmore?

• What does exceptional customer service look like to you in Information Technology?

• What technical skills or experience do you possess that would help you to successfully navigate our diverse systems and applications?

Prior to beginning work, the successful candidate will be required to submit all required certifications and documentation, including driver`s abstract and records checks. The Town of Canmore wishes to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interviews will be contacted.

The Town of Canmore is committed to fostering an inclusive and respectful workplace. We are proud to be an equal opportunity employer and make employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, age, disability, marital status, family status, ancestry, place of origin, or any other protected characteristic under applicable law.

We believe diversity strengthens our organization, and we encourage applications from all qualified individuals. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, hr@canmore.ca

Job Details

Job Family

Admin

Pay Type

Hourly

Employment Indicator

Administrative

Hiring Min Rate

38.20 CAD

Hiring Max Rate

42.69 CAD

902 7 Ave, Canmore, AB T1W 3K1, Canada