Company Description Oneyard is a growing organization focused on delivering reliable products and services to customers across diverse markets. The company emphasizes a collaborative work environment where team members are encouraged to share ideas and continuously improve processes. Oneyard values clear communication, accountability, and a strong commitment to customer satisfaction. Employees have opportunities to develop their skills and contribute to meaningful, customer-centered solutions. Role Description The Customer Service Representative role at Oneyard is a full-time, on-site position based in the Greater Toronto Area, Canada. The person in this role will respond to customer inquiries via phone, email, and in person, providing accurate information and resolving issues in a timely manner. Responsibilities include processing orders, updating customer accounts, documenting interactions in the system, and following up to ensure customer satisfaction. The role also involves working closely with internal teams to escalate and resolve complex concerns, maintaining service standards, and identifying opportunities to improve the overall customer experience. The position requires consistent professionalism, punctuality, and adherence to company policies and procedures.

Qualifications

Ability to deliver high-quality Customer Service and maintain strong Customer Satisfaction levels. Experience in Customer Support environments, handling inquiries, issues, and escalations. Skill in enhancing Customer Experience through clear communication and empathetic problem-solving. Background working as Customer Service Representatives or in similar customer-facing roles. Strong verbal and written communication skills, with active listening and conflict-resolution abilities. Comfort with using CRM or ticketing systems and basic office software (e.g., email, spreadsheets). Proven ability to work on-site in a fast-paced environment, managing multiple tasks and priorities. High school diploma or equivalent; post-secondary education in business, communications, or related fields is an asset. Previous experience in retail, call centers, or service-focused industries is beneficial. Willingness to learn, adapt to new processes, and contribute to continuous improvement initiatives.