Top Benefits
About the role
Who you are
- Degree in Data Science, Biostatistics, Computer Science, or a relative quantitative field
- 5+ years of experience in data science or analytics at consumer or Enterprise tech companies
- Proficiency in Python, SQL, and data visualization tools
- Ability to communicate complex findings to non-technical stakeholders
- Experience using generative AI tools to accelerate project development
- Domain/data experience working with Operations (Customer experience measurement, Customer issue tracking/modeling, Demand forecasting)
- Experience with GCP (Google Cloud Platform) and Databricks
- Experience with customer support tools like Intercom, Zendesk, or similar
- Experience in healthcare analytics or bioinformatics
- Advanced expertise in machine learning, data visualization, and statistical analysis
- Background in healthcare data compliance (HIPAA) and privacy standards
What the job involves
- We are hiring a Senior Data Scientist, Operations to build the analytical and modeling foundation for our Member Experience (CX) and Contact Center operations
- This role sits at the intersection of Data science and analytics, Customer support operations, Product and member journey data, Forecasting and workforce planning
- As part of this effort, you will help unify data across systems (customer support, product, health, and business) and develop models and metrics that provide understanding around our members to improve their experiences, increase operational efficiency, and enable proactive, data-driven decision making
- This role is best suited for those energized by fast-paced environments, excited to build in a high-growth setting, and deeply motivated by our mission at Function
- If you're looking for meaningful challenges, dynamic work, and the opportunity to make a real impact—we’d love to meet you
- Develop measurement frameworks and north star metrics and data structures that allow different parts of the company to facilitate decision-making
- Perform strategic and operational analyses to identify and prioritize product and business initiatives (e.g. analyses to uncover insights from member support and health testing data, improving user experiences)
- Develop models (heuristic, predictive, or ML) and data products that empower the business (e.g. customer support demand forecasting)
- Drive self-service to enable a data-driven organization through documentation, education, and training
- Ensure data quality, security, and compliance within all analytical frameworks
Benefits
- Choose your own holidays
- 401k Match
- Health Insurance
Not the right fit? Search for Data Scientist jobs in Canada, United States
About Function
At Function of Beauty, we are #BeautyNerds. We are scientists, developers, engineers, data-driven marketers, and consumer-centric experts creating the world's most customizable beauty products from scratch. We saw an opportunity to improve the way that people experience beauty. And we continue because we see the growing impact we can have on our consumers, communities, and planet.
Function of Beauty works by creating a unique, individually filled formula for you, for each of the products you order. It starts with a quiz— for hair or skin. You tell us about your hair/skin, your goals, and your personal preferences. Then, we take all of that info and our team of world-class MIT engineers, cosmetic scientists, and developers, create your custom formula and send it straight to you.
Similar Jobs
Top Benefits
About the role
Who you are
- Degree in Data Science, Biostatistics, Computer Science, or a relative quantitative field
- 5+ years of experience in data science or analytics at consumer or Enterprise tech companies
- Proficiency in Python, SQL, and data visualization tools
- Ability to communicate complex findings to non-technical stakeholders
- Experience using generative AI tools to accelerate project development
- Domain/data experience working with Operations (Customer experience measurement, Customer issue tracking/modeling, Demand forecasting)
- Experience with GCP (Google Cloud Platform) and Databricks
- Experience with customer support tools like Intercom, Zendesk, or similar
- Experience in healthcare analytics or bioinformatics
- Advanced expertise in machine learning, data visualization, and statistical analysis
- Background in healthcare data compliance (HIPAA) and privacy standards
What the job involves
- We are hiring a Senior Data Scientist, Operations to build the analytical and modeling foundation for our Member Experience (CX) and Contact Center operations
- This role sits at the intersection of Data science and analytics, Customer support operations, Product and member journey data, Forecasting and workforce planning
- As part of this effort, you will help unify data across systems (customer support, product, health, and business) and develop models and metrics that provide understanding around our members to improve their experiences, increase operational efficiency, and enable proactive, data-driven decision making
- This role is best suited for those energized by fast-paced environments, excited to build in a high-growth setting, and deeply motivated by our mission at Function
- If you're looking for meaningful challenges, dynamic work, and the opportunity to make a real impact—we’d love to meet you
- Develop measurement frameworks and north star metrics and data structures that allow different parts of the company to facilitate decision-making
- Perform strategic and operational analyses to identify and prioritize product and business initiatives (e.g. analyses to uncover insights from member support and health testing data, improving user experiences)
- Develop models (heuristic, predictive, or ML) and data products that empower the business (e.g. customer support demand forecasting)
- Drive self-service to enable a data-driven organization through documentation, education, and training
- Ensure data quality, security, and compliance within all analytical frameworks
Benefits
- Choose your own holidays
- 401k Match
- Health Insurance
Not the right fit? Search for Data Scientist jobs in Canada, United States
About Function
At Function of Beauty, we are #BeautyNerds. We are scientists, developers, engineers, data-driven marketers, and consumer-centric experts creating the world's most customizable beauty products from scratch. We saw an opportunity to improve the way that people experience beauty. And we continue because we see the growing impact we can have on our consumers, communities, and planet.
Function of Beauty works by creating a unique, individually filled formula for you, for each of the products you order. It starts with a quiz— for hair or skin. You tell us about your hair/skin, your goals, and your personal preferences. Then, we take all of that info and our team of world-class MIT engineers, cosmetic scientists, and developers, create your custom formula and send it straight to you.