The Full Time Applications Support Analyst plays a pivotal role in the organization with providing the following:

Business/Field support

• Ensure POS system in Canada maintains a high level of availability.
• Handle and process Identity management in the CARS+ in accordance with the Policy.
• Ensure CARS+ trouble tickets are resolved in a timely manner.
• Provide CARS+ support to all field users in Canada.
• Support field users after hours on an on-call basis on a rotational schedule. Travel to locations when possible, to resolve hardware issues.

Applications life cycle

• Liaise with the CARS+ vendor and prioritize all programming, enhancements and trouble tickets resolutions
• Working with the relevant Area managers, their management teams and field user to define business requirements.
• Assist with System release and field bulletin communications with the communication administrator.
• Ensure acceptance by all stakeholders, through effective Change Management Programs and maintain a consistent CARS+ release schedule.
• Work closely with project stakeholders and key users to define project scope, goals and deliverables that support their business needs.
• Track project milestones, identify problem areas before they impact the project and coordinate corrective actions / contingency and establishing escalation procedures.
• Management of project documentation, ensuring all project documentation is complete, current and stored appropriately.
• Define and process all BRD’s (Business requirements documents) for the point of sale applications in Canada
• Manage Quality assurance for the CARS+ application.
• Present post implementation reviews with Manager, Technology Solutions for all projects to ensure that original goals / requirements are being met.
• Deliver to agreed IT SLA’s with stake holders in Canada.

System integration

Maintain and monitor all interfaces from CARS+ to the Backend systems (Daily Revenue of Business, Vehicle movement, Tour programs etc…)

Regulation and Compliance

• Ensure compliance with policies, standards and procedures (Including PCI/SOX and all other regulatory policies)
• Maintain and ensure all the Fees and Tax tables in the POS system in Canada are up-to-date.

Future of IT

• Serve as Subject Matter expert for the current POS systems in and future Technology transformation programs.
• Engage in new Technology transformation programs to prepare for the transition and beyond
• Coordinate services and programming transformation programs and plans for the Canada.
• Backup support for Manager, Technology Solutions.

Skills/Qualifications

• Written Communication, Promoting Process Improvement.
• Quality Assurance testing, Understand software development principles.
• Be proficient in the use of Business software (Word, Excel, PowerPoint, Visio, Power BI).
• Demonstrate a high degree of interest for technological progress.

Educational Background:

• Bachelor’s Degree or Diploma in Computer Science,
• Information Systems or other related field is desirable.

Professional Experience:

2+ years of IT and business or industry work experience, with at least 1+ year of direct business analysis or end-user support experience.

Knowledge:

• Proven knowledge on structured project management techniques.
• Demonstrated knowledge and understanding of the software industry, technical trends and business environment.
• Experience with Business Analysis Methodologies.
• Proven ability to meet deadlines while simultaneously working multiple projects
• Track record of process improvement
• Ability to effectively work with others in a team environment
• Good command of English.
• Basic knowledge of common OS platforms such as Windows and Linux (Optional)
• End user support
• QA testing

Skills:

• Must be a motivated individual who works well under pressure
• Ability to multi-task, prioritize and coordinate tasks
• Strong customer focus with excellent customer service skills
• Innovative thinking with a tenacity for success
• Ability to connect functional teams with technical teams to achieve effective solutions
• Excellent communication skills with all levels of management, both written and verbal with strong interpersonal and collaborative skills
• Ability to prioritize to meet multiple deadlines
• Strong negotiation, influencing and problem resolution skills
• Troubleshooting skills and thinking out-of-the-box mindset

Competencies:

• Strategy and Creativity
• Professionalism and Resilience
• Business and Commercial
• Customer Service Orientation
• Results Oriented
• Innovation
• Continuous Improvement
• Agility and Adaptability
• Driving execution

What You’ll Get:

• 40% off any standard Hertz Rental

• Paid Time Off

• Medical, Dental & Vision plan options

• Retirement programs, including Pension Plan employer matching

• Employee Assistance Program for employees & family

• Educational Reimbursement & Discounts

• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.