POSITION SUMMARY:
Reporting to the Human Resources Director the Human Resources Business Partner (HRBP) is a trusted advisor to their assigned business units, implementing HR initiatives that align with business goals and drive organizational performance. HRBP’s proactively provide business and people solutions, creating an environment where individuals and teams can thrive and deliver high performance.

**RESPONSIBILITIES:**Tactical HR:

• Collaborate with leadership to implement HR initiatives that support business objectives.
• Engage in regional and national HR projects and initiatives.
• Foster a positive and inclusive workplace culture that enhances employee retention & engagement through initiatives such as Workplace Experience Check-ins, Engagement Survey action planning & follow through, Exit interviews, Listening tours, etc.
• Partner with Operations leadership to proactively address and action people & business challenges and opportunities

Employee Relations:

• Respond to employee inquiries and concerns providing guidance and recommendations for problem resolution or redirecting and escalating as appropriate.
• Support the acquisition process through onboarding and supporting employees and managers at new stores.
• Provides advice/guidance to managers around compensation plans that align with company programs.
• Prepare detailed reports to support company’s position for legal cases in collaboration with Neighbourly’s counsel.
• Manage short-term and long-term disability processes as applicable. Participates in return-to-work discussions.
• Conduct confidential and potentially sensitive internal investigations using established procedures for consistency and compliance. Provides recommendations to address complaints.
• Provides guidance on and supports conflict resolution process.
• Provide expertise on employee separations, facilitating the process in a manner that is aligned with best practices and employment standards.
• Supports immigration-related processes in accordance with business requirements.

Change Management:

• Support organizational change initiatives, ensuring smooth transitions and employee adoption.
• Proactively identifies issues/opportunities resulting from change and presents solutions.
• Understands the change cycle and demonstrates positive change leadership behaviours. Promotes positive change practices to others.

Talent Development:

• Identify and facilitate talent development within the organization, providing coaching and career development opportunities.
• Facilitate and promote talent mobility across the organization.
• Assists with development and facilitation of Neighbourly’s training programs to support business needs.
• Conduct Orientation and training with new managers and/or staff as directed.
• Support succession planning to ensure leadership continuity.

Performance Management:

• Coach management on reinforcing goals and/or any issues related to employee performance, attendance, productivity or behaviour based on established policy, practice and/or contract.
• Review documentation and prepare letters of discipline when required, supporting the process to ensure positive outcomes.

HR Metrics:

• Provide data/analytics to leaders relating to Human Resources and other related people metrics to support business reporting, planning and management. Areas of focus include but are not limited to Turnover/Retention and Engagement.

HR Operations & Compliance:

• Complete store visits utilizing applicable guide(s) to support with store engagement, compliance and overall operational excellence.
• Support HR administrative duties as required (onboarding documentation, hiring authorizations, employee information forms, offer letters, etc.)
• Support Neighbourly’s health and safety programs, safety initiatives, including injury prevention and ability management.
• Ensure compliance with employment laws and regulations.
• Provide guidance on HR policies, procedures, and best practices.
• Other duties as assigned.

QUALIFICATIONS:

• Post Secondary Education, preferably with a Human Resources focus.
• Three (3) to five (5)+ years of progressive experience in a Human Resources, with a focus on employee relations
• Experience with Retail or other multi-site operations preferred
• Expert knowledge of HR best practices and applicable employment laws
• CPHR Designation is an asset
• Must possess a valid driver’s license.
• Ability to travel within British Columbia up to 20% of the time

SKILLS:

• Excellent interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
• Excellent communication and interpersonal skills.
• Strong analytical skills and attention to detail.
• Exceptional organizational skills in order to balance multiple tasks and projects at one time
• Strong data literacy & business acumen to make informed business decisions
• Ability to build strong relationships with stakeholders at all levels.
• Proven ability to work under pressure, meet deadlines, and adapt to changing priorities.
• Experience coaching, mentoring and influencing peers and leaders.
• Ability to manage and resolve conflict in the workplace
• Proficient in Microsoft Office suite of programs, with advanced knowledge in Excel and PowerPoint
• Ability to navigate and utilize technology platforms including HRIS, Learning Management Systems, and other software.

This job description represents the general responsibilities and duties of the position but should not be construed as an all-inclusive detailed job description