Role: Assistant Superintendent 

Reports to: Property Manager

 

At Medallion we strive for success and we recognize it takes a great team to do that. We look for talented and experienced people in all aspects of Property Management, Customer Service, Development, and Construction, people who are committed to delivering the very best in the role that they play to make Medallion a forward thinking, thriving firm.

About the Position 

The Assistant Superintendent is responsible for the daily maintenance, cleanliness, and smooth operation of the building while supporting the Property Manager and Superintendent. 

Key Responsibilities  

Building Maintenance & Operations

• Perform routine inspection and maintenance of building systems including HVAC, plumbing, electrical, and mechanical equipment
• Troubleshoot and resolve minor to moderate maintenance issues efficiently
• Conduct preventative maintenance to ensure systems operate safely and effectively
• Maintain building common areas, mechanical rooms, hallways, and exterior grounds

Suite Maintenance & Turnovers

• Respond promptly to in-suite maintenance requests (e.g., plumbing, electrical, appliances, repairs) 
• Coordinate and complete suite turnovers, including repairs, and preparation for new tenants 
• Ensure units meet company standards and are move-in ready

Emergency Response

• Respond to after-hours and weekend emergency calls on a rotational basis 
• Act quickly and effectively in emergency situations (e.g., leaks, power outages, fire alarms, flooding) 
• Follow proper safety and escalation procedures

Groundskeeping & Seasonal Duties

• Perform garbage removal and maintain waste management areas
• Handle snow removal (only at first snow fall), salting, and general seasonal upkeep of the property 
• Maintain exterior cleanliness, including walkways, parking areas, and landscaping support

Resident Relations & Customer Service

• Address tenant concerns and complaints in a professional, respectful manner
• Provide excellent customer service and maintain positive tenant relationships
• Communicate effectively with Superintendent and Property Manager regarding issues or escalations 

General Repairs & Support

• Perform general handyperson work 
• Assist with contractor supervision as needed
• Ensure compliance with workplace safety standards and company policies

Administrative & Reporting Support

• Keep accurate records of maintenance work, inspections, and incidents
• Report major repairs or system concerns to the Property Manager
• Assist with inventory tracking for tools and supplies

Qualifications & Skills

• Previous experience as an Assistant Superintendent or in residential building maintenance 
• Strong working knowledge of electrical, plumbing, HVAC, and general building systems 
• Ability to troubleshoot mechanical issues independently 
• Experience handling emergency situations calmly and effectively 
• Strong communication and interpersonal skills 
• Customer-service oriented with a professional demeanor 
• Physically capable of performing maintenance tasks (lifting, standing, climbing stairs) 
• Availability for on-call rotation, including evenings and weekends