Quality and Patient Safety Specialist - Quality, Patient Safety and Family Experience
About the role
Job Description
Through its core values of Courage, Respect and Excellence**, CAMH is implementing its Strategic Plan:** Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.
To learn more about CAMH, please visit their website at: www.camh.ca**.**
To view our Land Acknowledgment, please click here**.**
The Quality, Safety and Patient/Family Experience portfolio at the Centre for Addiction and Mental Health (CAMH) is seeking two (2) full-time, permanent Quality and Patient Safety Specialists reporting to the Manager of Patient Safety. The successful candidate will provide leadership in advancing the safety culture at CAMH, and supporting the organization-wide patient safety program
The Quality Patient Safety Specialist will be required to:
- Facilitate and coordinate various patient safety and quality initiatives, corporate quality improvement projects and other strategic priorities
- Support the development of quality indicators and standards to assess the quality of care provided
- Oversee administration of the CAMH incident reporting system (RL Datix)
- Utilize clinical knowledge, skill and judgment to identify patient safety themes/trends through daily review and analysis of incident reports
- Follow-up on patient safety events and Good Catch/Near Misses reported via the incident reporting system, and facilitate the incident analysis process for patient safety events
- Collaborate with clinical teams in proactively identifying potential patient safety and quality priorities, and facilitate problem-solving in consultation with appropriate team members/stakeholders
- Use clinical competencies and frameworks to implement tools and methods that advance safety and quality (e.g. Root Cause Analysis, Failure Modes and Effects Analysis, Lean, etc.)
- Support and encourage incident reporting throughout the organization focusing on ensuring a ‘Just Culture’ framework
- Serve as a quality and patient safety resource to all program/services/departments
- Develop curriculum, provide education and deliver ongoing training to staff on quality improvement and patient safety methodologies
- Collaborate with healthcare teams to implement and support quality/patient safety improvement initiatives.
Job Requirements
The successful candidate will have the following qualifications and experience:
- Master’s degree in a healthcare-related field required
- 3-5 years of clinical experience
- Registration with a health professional regulatory college
- Experience in patient safety, risk or quality improvement preferred
- Formal training and/or certification in patient safety would be an asset
- Proven education and facilitation skills, ability to train and motivate staff; effectively leading improvement projects and process redesign
- Exceptional interpersonal skills (developing and maintaining positive relationships, communicating clearly and effectively with people at all levels of the organization, working with others to identify, define and solve problems)
- Strong analytic abilities (including problem recognition and problem solving)
- Experience with MS Office (i.e. PowerPoint, Visio, Excel, etc.), RLDatix ©, data analysis, data manipulation, statistics and report generation
- Experience preparing detailed reports, publications and presentations
About CAMH
The Centre for Addiction and Mental Health (CAMH) is Canada's largest mental health and addiction teaching hospital. CAMH combines clinical care, research, education, policy development and health promotion to help transform the lives of people affected by mental health and addiction issues.
As a teaching hospital, CAMH provides education, training, internships and residencies for students. People training to work in the health care field, including psychiatrists, psychologists, pharmacists, nurses, occupational therapists, social workers and laboratory technologists, come to CAMH for practical experience.
We believe that Mental Health is Health, and through our work we are building a movement for social change: raising awareness, challenging prejudice, and advocating for public policies that support mental health.
Please note that our social media channels are not monitored 24/7. If you are experiencing thoughts of suicide, you are deserving of help - visit www.camh.ca/gethelp for more information. If you feel safe in the moment, follow up with your family physician or care team. If you require immediate, in-person emergency care, call 911, or go to your nearest emergency department.
Quality and Patient Safety Specialist - Quality, Patient Safety and Family Experience
About the role
Job Description
Through its core values of Courage, Respect and Excellence**, CAMH is implementing its Strategic Plan:** Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.
To learn more about CAMH, please visit their website at: www.camh.ca**.**
To view our Land Acknowledgment, please click here**.**
The Quality, Safety and Patient/Family Experience portfolio at the Centre for Addiction and Mental Health (CAMH) is seeking two (2) full-time, permanent Quality and Patient Safety Specialists reporting to the Manager of Patient Safety. The successful candidate will provide leadership in advancing the safety culture at CAMH, and supporting the organization-wide patient safety program
The Quality Patient Safety Specialist will be required to:
- Facilitate and coordinate various patient safety and quality initiatives, corporate quality improvement projects and other strategic priorities
- Support the development of quality indicators and standards to assess the quality of care provided
- Oversee administration of the CAMH incident reporting system (RL Datix)
- Utilize clinical knowledge, skill and judgment to identify patient safety themes/trends through daily review and analysis of incident reports
- Follow-up on patient safety events and Good Catch/Near Misses reported via the incident reporting system, and facilitate the incident analysis process for patient safety events
- Collaborate with clinical teams in proactively identifying potential patient safety and quality priorities, and facilitate problem-solving in consultation with appropriate team members/stakeholders
- Use clinical competencies and frameworks to implement tools and methods that advance safety and quality (e.g. Root Cause Analysis, Failure Modes and Effects Analysis, Lean, etc.)
- Support and encourage incident reporting throughout the organization focusing on ensuring a ‘Just Culture’ framework
- Serve as a quality and patient safety resource to all program/services/departments
- Develop curriculum, provide education and deliver ongoing training to staff on quality improvement and patient safety methodologies
- Collaborate with healthcare teams to implement and support quality/patient safety improvement initiatives.
Job Requirements
The successful candidate will have the following qualifications and experience:
- Master’s degree in a healthcare-related field required
- 3-5 years of clinical experience
- Registration with a health professional regulatory college
- Experience in patient safety, risk or quality improvement preferred
- Formal training and/or certification in patient safety would be an asset
- Proven education and facilitation skills, ability to train and motivate staff; effectively leading improvement projects and process redesign
- Exceptional interpersonal skills (developing and maintaining positive relationships, communicating clearly and effectively with people at all levels of the organization, working with others to identify, define and solve problems)
- Strong analytic abilities (including problem recognition and problem solving)
- Experience with MS Office (i.e. PowerPoint, Visio, Excel, etc.), RLDatix ©, data analysis, data manipulation, statistics and report generation
- Experience preparing detailed reports, publications and presentations
About CAMH
The Centre for Addiction and Mental Health (CAMH) is Canada's largest mental health and addiction teaching hospital. CAMH combines clinical care, research, education, policy development and health promotion to help transform the lives of people affected by mental health and addiction issues.
As a teaching hospital, CAMH provides education, training, internships and residencies for students. People training to work in the health care field, including psychiatrists, psychologists, pharmacists, nurses, occupational therapists, social workers and laboratory technologists, come to CAMH for practical experience.
We believe that Mental Health is Health, and through our work we are building a movement for social change: raising awareness, challenging prejudice, and advocating for public policies that support mental health.
Please note that our social media channels are not monitored 24/7. If you are experiencing thoughts of suicide, you are deserving of help - visit www.camh.ca/gethelp for more information. If you feel safe in the moment, follow up with your family physician or care team. If you require immediate, in-person emergency care, call 911, or go to your nearest emergency department.