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Technical Analyst, Information Management (IM)

Ottawa, ON
CA$91,826 - CA$119,370/annual
Senior Level

About the role

Who Can Apply?:

Internal (DCC Employees) and External (General Public)

Salary Range:

$91,826 - $119,370

Employment status:

Continuing

Term Length:

Security Level:

Secret

Language Requirement:

Bilingual Preferred

Closing Date:

08/11/2025

Country:

Canada

The Technical Analyst, Information Management (IM), designs, modifies, develops, writes and implements automation and integration applications for electronic content management (ECM). The incumbent supports and/or installs software relating to information management applications, participates in test review and analysis, test witnessing and certification of software, and carries out research on a variety of business application system concepts, practices and procedures.

KEY AND PERIODIC ACTIVITIES
The duties and responsibilities listed below are representative but not all-inclusive:
Primary

  • Perform technical analysis and develop automation and integration applications in support of business requirements, strategies, and Information Management (IM)
  • Develop technical requirements and translate business needs and functional documents into technical solutions
  • Analyze business processes, code and develop enhancements to add functionality and convert existing programs using information management applications
  • Gather functional and technical requirements for enterprise content management applications and carry out research on solutions for software problems
  • Implement and customize SharePoint-based solutions for Collaboration portals, Enterprise Content Management, Workflows and Enterprise Search
  • Develop test cases in collaboration with business users to minimize production issues
  • Support the develop Power BI reports and dashboards by converting business requirements into actionable, data-driven visualizations
  • Investigate and resolve critical system issues and support Service Desk colleagues in responding to information management application-related queries
  • Create technical designs, specifications, change requests, training documentation and other material
  • Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders
  • Ensure quality standards are met, in line with corporate expectations
  • Manage risk

Other

  • Support the administration of Laserfiche, including user access, repository structures and records management rules
  • Research emerging technologies, provide technical and functional feedback on design considerations in developing SharePoint Online and Microsoft 365 Online solutions
  • Provide direction and assistance to the Business Analyst and Head Office departments to ensure proper integration of systems software
  • Mentor and support teammates in responding to technical development questions and problems
  • Other duties as assigned

SKILLS

General and Specific Knowledge

  • Best practices, methods, trends and legislation in information technology and information management
  • Advanced knowledge and experience in SharePoint, PowerBi, PowerAutomate and PowerApps
  • Knowledge and experience in developing applications using XML, .NET, SQL and/or C#
  • Corporate business applications i.e. Document and Records Management
  • Project and risk management principles
  • Strong research and analytical skills

Formal Education and/or Certification(s) and Experience
Minimum: college diploma in computer science with eight years’ relevant experience, or the equivalent
Preferred: University degree in Computer Science with Project Management Body of Knowledge (PMBOK) and Information Technology Infrastructure Library (ITIL) knowledge/education/training, and Information Management best practices

Abilities

  • Use computer programs to perform advanced tasks
  • Use applicable computer software and operating systems
  • Write technical solutions and guidance documents
  • Demonstrate attention to detail
  • Apply project management and risk management techniques

DEVELOPMENT AND LEADERSHIP

  • Provide functional direction and advice to other employees

WORKING CONDITIONS

  • Typical office environment with occasional travel

To begin a career with Defence Construction Canada (DCC), you must be a Canadian Citizen or a permanent resident of Canada. As a condition of employment with DCC, a minimum reliability security status clearance is required and some roles may require secret security status clearance.

DCC is responsible for the Personnel Security Clearance process. Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening.

The appropriate security clearance is a condition of employment and it is the candidate’s or employee’s responsibility to ensure, they are able to obtain and maintain their required security level clearance to begin or continue their employment with DCC. Failure to obtain or maintain, the appropriate level of security clearance means either the candidate or employee will not receive a job offer, the conditional offer will be rendered null and void or their employment will be terminated with cause. A thorough security clearance process will be applied to all candidates or employees considered for an appointment; this process includes inquiries, verifications and assessments regarding matters such as, but not limited to:

  • criminal record checks

  • reference checks

  • previous employment

  • open source checks

  • credit/financial status

DCC's Code of Business Conduct (Code) is a condition of employment. It serves to enhance public confidence in the integrity of DCC Employees and provides clarity to Employees on a number of issues, including real or perceived conflicts of interest. Before applying to this (or any) position at DCC, candidates shall familiarize themselves with the Code, because new employees are required to certify that they have read, understood, and agreed to observe the Code upon commencing work at DCC. Employees are further required to review their obligations under the Code and notify the President's Office of any changes in their circumstances at the earliest possible opportunity, and to complete the Annual Update once a year.

Be part of a diverse and inclusive workplace!

At DCC, we are committed to ensuring everyone has a voice and can be their authentic selves in our workplace. We actively encourage applications from all, including but not limited to, women, Indigenous Peoples, persons with disabilities, visible minorities and members of the LGBTQ2+ community. We also welcome applications from those who are not Canadian citizens who are eligible to work in Canada and have at least 5 years of verifiable background information.

DCC’s goal is to provide barrier-free access to employment opportunities and workspaces for employees and candidates. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs. Should you require accommodation, please email careers@dcc-cdc.gc.ca.

About Defence Construction Canada

Construction
1001-5000

Defence Construction Canada (DCC) is a Crown corporation that provides innovative and cost-effective contracting, construction contract management, infrastructure and environmental services, and lifecycle support for Canada’s defence requirements. It has two primary Client-Partners: the Infrastructure and Environment (IE) community at the Department of National Defence (DND), and the Communications Security Establishment. The Corporation also provides services to Shared Services Canada related to the expansion of the enterprise data centre at Canadian Forces Base Borden.

From project needs planning to facility decommissioning, DCC’s work covers a broad spectrum of activities. DCC’s resources are divided among five service lines: •Contract Management Services •Environmental Services •Project and Program Management Services •Real Property Management Services

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