• Collection Analysts are directly responsible for working with our end-user customers to receive payments for products and services
• The position’s contribution is that by ensuring that the accounts receivable portfolio turns into cash, the company’s cash flow performance continues to grow each quarter
• The investment community values our company at a high valuation multiple as a direct result of our excellent free cash flow performance
• Consistent cash flow performance funds not only operating expenses but also investments in research and development to enable us to continue to grow
• As the Accounts Receivable portfolio for the company continues to grow in dollar amount as well as the number of invoices, we continue to need additional resources to manage it
• This position will be assigned an individual Accounts Receivable portfolio of between $20 and $40 million in which they will be accountable for its performance
• Works with customers in assigned customer portfolio to receive payments. Resolves customer A/R differences to the satisfaction of both Salesforce and our customers. Uses good business judgment in working with/through other Salesforce employees including Sales to achieve results
• Initiates contacts on assigned account base. Exercises good business judgment and due diligence in evaluating ability/intent to pay within the overall account relationship
• Facilitate customer payments by providing necessary documentation to customer
• Resolves customer account differences working with other employees including Sales
• Uses good judgment in balancing the ability to resolve issues with the need to escalate them to the appropriate person
• Participates on process improvement projects as assigned
• Provides reports on assigned portfolio as requested to A/R Operations management
• Ensures compliance with all company policies
• Provides training as requested

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year- Ability to work independently
• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines
• Demonstrated initiative
• Collections experience in a high growth environment
• Able to use Microsoft suite of tools effectively
• Good customer relationship skills to manage a variety of customer iterations
• Excellent communication (written and verbal) skills
• Thrives in a team environment
• Demonstrated participation in process improvement initiatives and/or project management experience