We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

ActiveCo Technology Management, a New Charter Technologies Company, is seeking a Junior IT Support Technician to provide reliable technical support to our clients. This is a part-time, 6-month contract position) , with the possibility of extension and potential to transition into a full-time role.

The successful candidate will work onsite at a client’s office in Burnaby and occasionally from our Port Coquitlam head office , depending on operational needs.

Key Responsibilities

• Provide technical support to end users via phone, email, and in person.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Install, configure, and maintain computer systems, software, and peripherals.
• Collaborate with senior technicians to escalate and resolve complex issues.
• Document troubleshooting procedures and maintain knowledge base articles.
• Manage and track IT inventory and equipment assignments.
• Assist with IT projects, including system upgrades and rollouts.
• Educate end users on basic troubleshooting and IT best practices.
• Stay current on technology trends and recommend process improvements.

Qualifications

• Experience with desktop operating systems including Windows 10/11 Pro , macOS , and iOS .
• Hands-on experience with Microsoft 365 , including Teams and SharePoint.
• Working knowledge of audio/visual equipment setup and troubleshooting.
• Familiarity with Windows Print Services administration.
• Understanding of helpdesk ticketing systems and workflow management.
• Strong written and verbal communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Excellent customer service and problem-solving abilities.
• Valid driver’s license and reliable transportation required.

Compensation

Hourly Rate: $16.75 – $18.00

Additional Information

After submitting your application, you will receive a link to complete a PI Survey , which must be completed to be considered for this role.

At ActiveCo Technology Management, we value diversity, integrity, teamwork, and continuous improvement . Our core values include Extreme Ownership, Passion, Teamwork, Continuous Improvement, Honesty and Integrity, Diligence, and Excellence .

If you’re passionate about IT support and enjoy helping others, we encourage you to apply today.

Information for Applicants:

Upon receipt of your application, you will be sent a link to complete a PI Survey, this needs to be completed to be considered for the position.

At ActiveCo Technology Management, we embrace diversity and strive to create an inclusive and collaborative work environment. We believe in Extreme Ownership, Passion, Teamwork, Continuous Improvement, Honesty & Integrity, Diligence, and Excellence as our Core Values.

If you're passionate about delivering exceptional service and want to work with a company that shares your values, please apply today.

ActiveCo, a New Charter Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. ActiveCo, a New Charter Technologies Company, recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Who We Are:

Join the dynamic team at ActiveCoTechnology Management, a New Charter Technologies Company, a leader in reshaping IT Management since 1999. We pride ourselves on using innovative techniques to deliver outstanding support services to small and medium-sized businesses across North America. At ActiveCo, we foster an exceptional culture to embrace diversity and create an inclusive and collaborative work environment. We believe in working hard, having fun, strategizing nonstop, and never giving up.