Top Benefits
About the role
IT Support I
SUMMARY:
Under close supervision the IT Help Desk I provide the field with what they need to safeguard the integrity and security of Motion’s IT infrastructure and environment. They run the primary point for the enterprise and are charged with triaging, troubleshooting, documenting, communicating, escalating, advocating for, and resolving a wide range of IT issues.
JOB DUTIES
- Develops knowledge of technical support solutions and learns to identify more unusual problems with desktop, laptop, and networked systems.
- Fields IT Support calls and tickets.
- Provides IT Support and Onboarding related tasks and projects.
- Research, documents, and troubleshoots advanced issues.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a bachelor's degree and zero (0) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
- Proven ability to operate as a primary contact for a wide range of IT support issues.
- Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly.
- Ability to digest, understand and apply new technical information and concepts quickly.
- Ability to communicate clearly across multiple mediums with endpoints possessing a wide range of technical understanding to organize efforts to resolve issues.
- Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP, ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint, Printer Admin, Access, Excel, SCCM, iOS, Android and MDM a plus.
- Excellent written and verbal communication skills.
- Developed customer service skills.
- Intermediate technical skills
PHYSICAL DEMANDS:
Understands potential to be required to be on-call on nights or weekends or work weekends and night shifts.
LICENSES & CERTIFICATIONS: None required.
SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility
BUDGET RESPONSIBILITY: No
COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
About Motion
Motion serves the industrial marketplace with MRO (maintenance, repair, and operation) replacement parts and services through a network of over 550 locations across North America. Customers have access to over 4.6 million parts from Motion's extensive line of authorized brands in Bearings, Mechanical Power Transmission, Electrical and Industrial Automation, Hydraulic and Industrial Hose, Hydraulic and Pneumatic Components, Industrial Supplies, and Material Handling.
Motion Industries' sales people provide the highest levels of technical support in the industry. Currently, more than 1,000 technically trained Sales Representatives make on-site service calls daily to provide solutions for customers' parts and service requirements. In addition, 200 dedicated product specialists and a technical support center supplement Motion's service offerings.
Innovative solutions and efficient processes contribute to Motion Industries' position as a supply chain leader, to assist customers successfully manage their MRO parts transactions from quote through payment – the complete purchasing cycle.
The Company is an industry leader because it focuses on customer needs, empowers its employees, and invests in inventory and process efficiencies that benefit its customers. Motion Industries is your Competitive Advantage.
jobs.genpt.com
Top Benefits
About the role
IT Support I
SUMMARY:
Under close supervision the IT Help Desk I provide the field with what they need to safeguard the integrity and security of Motion’s IT infrastructure and environment. They run the primary point for the enterprise and are charged with triaging, troubleshooting, documenting, communicating, escalating, advocating for, and resolving a wide range of IT issues.
JOB DUTIES
- Develops knowledge of technical support solutions and learns to identify more unusual problems with desktop, laptop, and networked systems.
- Fields IT Support calls and tickets.
- Provides IT Support and Onboarding related tasks and projects.
- Research, documents, and troubleshoots advanced issues.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a bachelor's degree and zero (0) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
- Proven ability to operate as a primary contact for a wide range of IT support issues.
- Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly.
- Ability to digest, understand and apply new technical information and concepts quickly.
- Ability to communicate clearly across multiple mediums with endpoints possessing a wide range of technical understanding to organize efforts to resolve issues.
- Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP, ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint, Printer Admin, Access, Excel, SCCM, iOS, Android and MDM a plus.
- Excellent written and verbal communication skills.
- Developed customer service skills.
- Intermediate technical skills
PHYSICAL DEMANDS:
Understands potential to be required to be on-call on nights or weekends or work weekends and night shifts.
LICENSES & CERTIFICATIONS: None required.
SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility
BUDGET RESPONSIBILITY: No
COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
About Motion
Motion serves the industrial marketplace with MRO (maintenance, repair, and operation) replacement parts and services through a network of over 550 locations across North America. Customers have access to over 4.6 million parts from Motion's extensive line of authorized brands in Bearings, Mechanical Power Transmission, Electrical and Industrial Automation, Hydraulic and Industrial Hose, Hydraulic and Pneumatic Components, Industrial Supplies, and Material Handling.
Motion Industries' sales people provide the highest levels of technical support in the industry. Currently, more than 1,000 technically trained Sales Representatives make on-site service calls daily to provide solutions for customers' parts and service requirements. In addition, 200 dedicated product specialists and a technical support center supplement Motion's service offerings.
Innovative solutions and efficient processes contribute to Motion Industries' position as a supply chain leader, to assist customers successfully manage their MRO parts transactions from quote through payment – the complete purchasing cycle.
The Company is an industry leader because it focuses on customer needs, empowers its employees, and invests in inventory and process efficiencies that benefit its customers. Motion Industries is your Competitive Advantage.
jobs.genpt.com