Top Benefits
About the role
Job Description
Ownr, an RBCx company, is hiring a Bilingual Business Operations Associate. Ownr is on a mission to become the leading platform for entrepreneurship in Canada. In this role, you will help thousands of entrepreneurs as they build and grow their business using the legal tools, perks, and other valuable resources provided by Ownr.
You will become a product expert, responsible for overseeing Ownr’s software to ensure the platform is operating effectively and quickly identifying solutions when things go wrong. You will play a crucial role in supporting our customers through back-office functions, optimizing operational efficiency, and contributing to an exceptional customer experience.
In working closely with Ownr’s proprietary software, as well as various government registry services, you will be among the first to discover issues as they arise. You will be responsible for communicating these issues to Ownr’s Product, Development, and Customer Experience teams, to ensure mitigation and remediation processes are in place, and implementing solutions with no disruption to the customer experience.
Overall, you will be responsible for maintaining day-to-day operations of Ownr’s systems and processes, identifying issues as soon as they arise and limiting impact to users. You will use your extensive knowledge of Ownr’s products, customers, and third-party services to help build an optimal experience for Ownr’s customers and contribute to Ownr’s rapid growth in the marketplace.
What will you do?
- Monitoring Ownr’s proprietary backend software to identify and address issues that require attention
- Completing filings to support Ownr users, through a combination of automation technologies and direct filings.
- Communicating with Ownr’s various functional units, users, and government agencies to address any concerns (naming issues, incomplete information, etc) and move quickly to implement solutions
- Implement quality assurance measures to ensure adherence to operational standards and regulatory requirements across both customer-facing and back office functions
- Support Ownr’s communications with our users in English and French
- Serve as a point of contact for escalated customer inquiries and working with Ownr’s Customer Success team to create an overall excellent experience for our users
What will you need to succeed?
Must Have
- Experience in an operational, technical, or customer service capacity within a startup environment and/or fast-paced growing organization
- Critical thinking and problem solving skills
- Meticulous attention to detail, particularly with reviewing complex documentation and/or processes
- Willingness to learn about legal concepts, government processes, and other issues affecting business owners in Canada
- Excellent organizational skills and the ability to prioritize a high-volume of tasks
- Excellent communication skills and the ability to explain complex concepts in simple terms
- Interest in technology and building innovative online solutions
- Fluency in both English and French
Nice to Have
- Familiarity with project management software, such as Asana, Jira, etc.
- Experience using Intercom, or similar customer-engagement software
- Experience in process optimization, and or efficiency improvement projects
- A passion for entrepreneurship and experience working with early-stage small business owners
What's in it for You?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
#RBCx
Job Skills
Customer Interactions, Customer Service, Customer Service Management, Group Problem Solving, Oral Communications, Problem Management, Teamwork, Written Communication
Additional Job Details
Address:
20 KING ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-24
Application Deadline:
2025-12-05
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Top Benefits
About the role
Job Description
Ownr, an RBCx company, is hiring a Bilingual Business Operations Associate. Ownr is on a mission to become the leading platform for entrepreneurship in Canada. In this role, you will help thousands of entrepreneurs as they build and grow their business using the legal tools, perks, and other valuable resources provided by Ownr.
You will become a product expert, responsible for overseeing Ownr’s software to ensure the platform is operating effectively and quickly identifying solutions when things go wrong. You will play a crucial role in supporting our customers through back-office functions, optimizing operational efficiency, and contributing to an exceptional customer experience.
In working closely with Ownr’s proprietary software, as well as various government registry services, you will be among the first to discover issues as they arise. You will be responsible for communicating these issues to Ownr’s Product, Development, and Customer Experience teams, to ensure mitigation and remediation processes are in place, and implementing solutions with no disruption to the customer experience.
Overall, you will be responsible for maintaining day-to-day operations of Ownr’s systems and processes, identifying issues as soon as they arise and limiting impact to users. You will use your extensive knowledge of Ownr’s products, customers, and third-party services to help build an optimal experience for Ownr’s customers and contribute to Ownr’s rapid growth in the marketplace.
What will you do?
- Monitoring Ownr’s proprietary backend software to identify and address issues that require attention
- Completing filings to support Ownr users, through a combination of automation technologies and direct filings.
- Communicating with Ownr’s various functional units, users, and government agencies to address any concerns (naming issues, incomplete information, etc) and move quickly to implement solutions
- Implement quality assurance measures to ensure adherence to operational standards and regulatory requirements across both customer-facing and back office functions
- Support Ownr’s communications with our users in English and French
- Serve as a point of contact for escalated customer inquiries and working with Ownr’s Customer Success team to create an overall excellent experience for our users
What will you need to succeed?
Must Have
- Experience in an operational, technical, or customer service capacity within a startup environment and/or fast-paced growing organization
- Critical thinking and problem solving skills
- Meticulous attention to detail, particularly with reviewing complex documentation and/or processes
- Willingness to learn about legal concepts, government processes, and other issues affecting business owners in Canada
- Excellent organizational skills and the ability to prioritize a high-volume of tasks
- Excellent communication skills and the ability to explain complex concepts in simple terms
- Interest in technology and building innovative online solutions
- Fluency in both English and French
Nice to Have
- Familiarity with project management software, such as Asana, Jira, etc.
- Experience using Intercom, or similar customer-engagement software
- Experience in process optimization, and or efficiency improvement projects
- A passion for entrepreneurship and experience working with early-stage small business owners
What's in it for You?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
#RBCx
Job Skills
Customer Interactions, Customer Service, Customer Service Management, Group Problem Solving, Oral Communications, Problem Management, Teamwork, Written Communication
Additional Job Details
Address:
20 KING ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-24
Application Deadline:
2025-12-05
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.