IT Project Team Lead
About the role
About The Job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .
Position: Project Manager
Type: Full-time Compensation: $70–$100/hour Location: Remote Role Responsibilities
- Monitor retail technology performance dashboards. Consolidate in-market system statuses into concise operational updates for stakeholders.
- Organize and triage incoming technical issues from store teams. Build troubleshooting documentation for high field-friendliness and ease of fixture maintenance.
- Manage day-to-day relationships with retail technical support partners. Scale support and maintenance processes as needed.
- Execute and coordinate retail demo content and software updates across AI glasses and VR. Ensure smooth deployment and high uptime.
- Serve as the primary operational point of contact for technical vendors. Manage relationships and ensure SLAs are met for maintenance and support.
- Collaborate with analytics and core demo teams. Define operational KPIs, review demo/display engagement and uptime metrics, and drive optimization efforts.
Qualifications Must-Have
- 5+ years of experience in technical project/product management.
- Deep understanding of Hardware and Software development processes.
- Hands-on experience with bug and project tracking tools such as JIRA, Asana.
- Ability to build and maintain project trackers for complex programs.
- Strong interpersonal skills and excellent communication abilities.
- Bachelor’s Degree in Electrical, Electronics, Mechanical, or Computer Engineering.
Preferred
- Understanding of how retail devices and interactive display technologies are developed.
Application Process (Takes 20–30 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome/welcome
- For any help or support, reach out to: support@mercor.com
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity. ,
IT Project Team Lead
About the role
About The Job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .
Position: Project Manager
Type: Full-time Compensation: $70–$100/hour Location: Remote Role Responsibilities
- Monitor retail technology performance dashboards. Consolidate in-market system statuses into concise operational updates for stakeholders.
- Organize and triage incoming technical issues from store teams. Build troubleshooting documentation for high field-friendliness and ease of fixture maintenance.
- Manage day-to-day relationships with retail technical support partners. Scale support and maintenance processes as needed.
- Execute and coordinate retail demo content and software updates across AI glasses and VR. Ensure smooth deployment and high uptime.
- Serve as the primary operational point of contact for technical vendors. Manage relationships and ensure SLAs are met for maintenance and support.
- Collaborate with analytics and core demo teams. Define operational KPIs, review demo/display engagement and uptime metrics, and drive optimization efforts.
Qualifications Must-Have
- 5+ years of experience in technical project/product management.
- Deep understanding of Hardware and Software development processes.
- Hands-on experience with bug and project tracking tools such as JIRA, Asana.
- Ability to build and maintain project trackers for complex programs.
- Strong interpersonal skills and excellent communication abilities.
- Bachelor’s Degree in Electrical, Electronics, Mechanical, or Computer Engineering.
Preferred
- Understanding of how retail devices and interactive display technologies are developed.
Application Process (Takes 20–30 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome/welcome
- For any help or support, reach out to: support@mercor.com
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity. ,