Top Benefits
About the role
Job Description
What is the opportunity?
The Senior Manager Process Transformation & Delivery will be responsible for driving strategic initiatives within Wealth Management Global Operations (WMGO). This role involves developing, managing, and executing key projects that align with the WMGO’s long-term goals. This role requires a seasoned leader who can navigate ambiguity, communicate effectively across levels, and deliver measurable outcomes. The ideal candidate will possess strong analytical, project management, and leadership skills to ensure the successful implementation of initiatives that enhance operational efficiency, client experience, and business growth while enabling the Transformation Management Office (TMO) new ways of working.
What will you do?
Strategic Planning and Execution:
- Collaborate with senior leadership to identify, prioritize, and execute strategic initiatives that align with WMGO's objectives
- Develop comprehensive project plans, including timelines, milestones, and resource allocation
- Adhere to the transformation management office (TMO) new ways of working (Planview, 3 in a box model, OKRs, etc.)
Functional Decomposition & Business Architecture:
- Document and leverage a comprehensive view of WMGO Functional Decomposition
- Ensure key programs enable the evolution of WMGO business architecture in a scalable manner aligned with long-term goals
- Develop and communicate a vision for the future state across multiple programs impacting WMGO
Project Lead:
- Lead and provide governance to WMO teams on specific initiatives providing guidance, motivation, and support to achieve project goals
- Foster a culture of collaboration, innovation, and continuous improvement.
Stakeholder Engagement:
- Act as a liaison between cross-functional teams, including operations, technology, compliance, and client services, to ensure alignment and effective communication.
- Develops and maintains working relationships that embraces a strong internal business partner and external client mind-set to effectively communicate and build rapport with senior leaders, project champions, sponsors, and business partners.
- Develop and create engaging presentations, findings and recommendations to senior management and stakeholders.
Data Analysis and Insights:
- Conduct in-depth analysis of market trends, client needs, and operational performance to identify opportunities for improvement and drive simplification
- Use data-driven insights to inform decision-making and measure the success of initiatives
- Process Mapping and Optimization
Process Improvement:
- Identify inefficiencies in current processes and recommend solutions to optimize workflows and enhance productivity
- Governs the lifecycle of new solutions from idea creation to implementation and support
- Implement best practices and innovative approaches to improve client satisfaction and operational outcomes
Risk Management and Compliance:
- Ensure all initiatives comply with regulatory requirements and audit guidelines
- Proactively identify and mitigate risks associated with strategic projects
What do you need to succeed?
Must have:
- Post-Secondary Education – BCom/ BA / BSc / BEng or equivalent work experience
- PMP, Scrum Master Certification
- LSS Belt and/or Agile project experience, Planview
- 5+ years of experience in strategy, project management, or operations within the financial services industry, preferably in wealth management or global operations
- Advanced level MS PowerPoint skills in creating engaging presentation materials
- Strong analytical and problem-solving skills, with the ability to synthesize complex information and develop actionable strategies.
- Exceptional communications and change management skills; comfort presenting to executive level leadership; demonstrated skill at producing succinct and factual documentation/content to guide discussions and decision-making.
- Strategy, Project Management, Time Management, Organizational and Leadership skills and drive to deliver on the program’s objectives
Nice-to-have
- MBA, CFA, CPA
- Prior Wealth Management experience
- Wealth Management Business Knowledge
- Advanced understanding and experience of RBC’s Agile, iWF, and Business Agility project management frameworks and tools (e.g., MS Project, Jira, Leankit, Confluence)
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to take on progressively greater accountabilities
Job Skills
Adaptability, Crisis Management, Decision Making, Delegating Tasks, Group Problem Solving, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
180 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-23
Application Deadline:
2025-10-10
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Top Benefits
About the role
Job Description
What is the opportunity?
The Senior Manager Process Transformation & Delivery will be responsible for driving strategic initiatives within Wealth Management Global Operations (WMGO). This role involves developing, managing, and executing key projects that align with the WMGO’s long-term goals. This role requires a seasoned leader who can navigate ambiguity, communicate effectively across levels, and deliver measurable outcomes. The ideal candidate will possess strong analytical, project management, and leadership skills to ensure the successful implementation of initiatives that enhance operational efficiency, client experience, and business growth while enabling the Transformation Management Office (TMO) new ways of working.
What will you do?
Strategic Planning and Execution:
- Collaborate with senior leadership to identify, prioritize, and execute strategic initiatives that align with WMGO's objectives
- Develop comprehensive project plans, including timelines, milestones, and resource allocation
- Adhere to the transformation management office (TMO) new ways of working (Planview, 3 in a box model, OKRs, etc.)
Functional Decomposition & Business Architecture:
- Document and leverage a comprehensive view of WMGO Functional Decomposition
- Ensure key programs enable the evolution of WMGO business architecture in a scalable manner aligned with long-term goals
- Develop and communicate a vision for the future state across multiple programs impacting WMGO
Project Lead:
- Lead and provide governance to WMO teams on specific initiatives providing guidance, motivation, and support to achieve project goals
- Foster a culture of collaboration, innovation, and continuous improvement.
Stakeholder Engagement:
- Act as a liaison between cross-functional teams, including operations, technology, compliance, and client services, to ensure alignment and effective communication.
- Develops and maintains working relationships that embraces a strong internal business partner and external client mind-set to effectively communicate and build rapport with senior leaders, project champions, sponsors, and business partners.
- Develop and create engaging presentations, findings and recommendations to senior management and stakeholders.
Data Analysis and Insights:
- Conduct in-depth analysis of market trends, client needs, and operational performance to identify opportunities for improvement and drive simplification
- Use data-driven insights to inform decision-making and measure the success of initiatives
- Process Mapping and Optimization
Process Improvement:
- Identify inefficiencies in current processes and recommend solutions to optimize workflows and enhance productivity
- Governs the lifecycle of new solutions from idea creation to implementation and support
- Implement best practices and innovative approaches to improve client satisfaction and operational outcomes
Risk Management and Compliance:
- Ensure all initiatives comply with regulatory requirements and audit guidelines
- Proactively identify and mitigate risks associated with strategic projects
What do you need to succeed?
Must have:
- Post-Secondary Education – BCom/ BA / BSc / BEng or equivalent work experience
- PMP, Scrum Master Certification
- LSS Belt and/or Agile project experience, Planview
- 5+ years of experience in strategy, project management, or operations within the financial services industry, preferably in wealth management or global operations
- Advanced level MS PowerPoint skills in creating engaging presentation materials
- Strong analytical and problem-solving skills, with the ability to synthesize complex information and develop actionable strategies.
- Exceptional communications and change management skills; comfort presenting to executive level leadership; demonstrated skill at producing succinct and factual documentation/content to guide discussions and decision-making.
- Strategy, Project Management, Time Management, Organizational and Leadership skills and drive to deliver on the program’s objectives
Nice-to-have
- MBA, CFA, CPA
- Prior Wealth Management experience
- Wealth Management Business Knowledge
- Advanced understanding and experience of RBC’s Agile, iWF, and Business Agility project management frameworks and tools (e.g., MS Project, Jira, Leankit, Confluence)
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to take on progressively greater accountabilities
Job Skills
Adaptability, Crisis Management, Decision Making, Delegating Tasks, Group Problem Solving, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
180 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-23
Application Deadline:
2025-10-10
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.