Customer Service Representative Lead
Top Benefits
About the role
Abbotsford Animal Hospitalabout 20 hours ago
Kelowna, British Columbia
Senior Level
full_time
Top Benefits
Competitive compensation, benefits, and training opportunities
About the role
Why Join Us? Burtch Animal Hospital is entering an exciting new chapter under fresh, forward-thinking leadership . We are a growing clinic in the heart of Kelowna, committed to delivering exceptional veterinary care while building a team culture rooted in compassion, collaboration, and professionalism.
If you’re passionate about client care and want to be part of a clinic on the rise , this is your opportunity to make a real impact.
About The Role As our CSR Lead , you will be the front-line anchor of our client experience—mentoring team members, coordinating day-to-day operations, and ensuring every client feels welcome, informed, and supported.
This is not an entry-level position. We are seeking a seasoned professional ready to step into a leadership role in a fast-paced medical setting.
We are committed to offering a competitive wage that reflects your experience, skill set, and leadership capacity. This is a senior CSR role with high expectations and high value. Applicants are encouraged to include their compensation expectations in their cover letter or application.
What You’ll Bring
- Minimum 3-5 years of CSR/reception experience in a busy medical or veterinary practice
- Strong technical skills and comfort with digital scheduling and client communication tools
- Proven ability to stay calm, professional, and solution-oriented under pressure
- De-escalation and conflict resolution skills for working with upset or emotional clients
- An exceptional eye for detail, accuracy, and follow-through
- A warm, team-first leadership style and openness to continued learning
Preferred
- Experience with Avimark veterinary software or other Patient Management Software.
- Previous experience in veterinary medicine
- Medical office assistant training or equivalent education
Why You’ll Love Working Here
- A clinic culture that values respect, kindness, and teamwork
- Supportive new management focused on growth, transparency, and development
- A chance to be part of positive change and clinic evolution
- Competitive compensation, benefits, and training opportunities
Next Steps A skills assessment will be required during the interview process to ensure role readiness.
Apply today with your resume and a brief cover letter explaining why you're the perfect fit for this leadership role.
About Abbotsford Animal Hospital
Pet Services
5001-10,000
NVA Canada is a rapidly growing community of Canadian veterinary hospitals and passionate professionals dedicated to serving the local needs of pets and their owners. For the love of animals and the people who love them.
Globally, the NVA community tops 1500 veterinary hospitals and pet resorts in the United States, Canada, Australia, New Zealand and Singapore. Over 35,000 veterinary professionals work to improve the well-being of patients by providing progressive and compassionate veterinary care. In Canada, we have over 140 practices in every province, coast-to-coast.
Since the first hospital joined NVA in 1997, founding veterinarian Dr. Stanley Creighton has emphasized support for the local medical standards established by individual doctors and practices. He has always believed that when veterinarians craft strategies specific to their own hospitals and communities, high quality patient care and client services follow.
This vision for local empowerment and servant leadership continues at NVA Canada today. We are partners in possibility, making new professional tools and resources available to hospitals, supporting with recruiting, administration and management, and caring for caregivers so the Canadian community can continue to grow and thrive.
Get to know NVA Canada: https://www.nvacanada.ca/about-us/#dearflip-df\_6958/1/
About Abbotsford Animal Hospital
NVA Canada is a rapidly growing community of Canadian veterinary hospitals and passionate professionals dedicated to serving the local needs of pets and their owners. For the love of animals and the people who love them.
Globally, the NVA community tops 1500 veterinary hospitals and pet resorts in the United States, Canada, Australia, New Zealand and Singapore. Over 35,000 veterinary professionals work to improve the well-being of patients by providing progressive and compassionate veterinary care. In Canada, we have over 140 practices in every province, coast-to-coast.
Since the first hospital joined NVA in 1997, founding veterinarian Dr. Stanley Creighton has emphasized support for the local medical standards established by individual doctors and practices. He has always believed that when veterinarians craft strategies specific to their own hospitals and communities, high quality patient care and client services follow.
This vision for local empowerment and servant leadership continues at NVA Canada today. We are partners in possibility, making new professional tools and resources available to hospitals, supporting with recruiting, administration and management, and caring for caregivers so the Canadian community can continue to grow and thrive.
Get to know NVA Canada: https://www.nvacanada.ca/about-us/#dearflip-df_6958/1/
Customer Service Representative Lead
Top Benefits
About the role
Abbotsford Animal Hospitalabout 20 hours ago
Kelowna, British Columbia
Senior Level
full_time
Top Benefits
Competitive compensation, benefits, and training opportunities
About the role
Why Join Us? Burtch Animal Hospital is entering an exciting new chapter under fresh, forward-thinking leadership . We are a growing clinic in the heart of Kelowna, committed to delivering exceptional veterinary care while building a team culture rooted in compassion, collaboration, and professionalism.
If you’re passionate about client care and want to be part of a clinic on the rise , this is your opportunity to make a real impact.
About The Role As our CSR Lead , you will be the front-line anchor of our client experience—mentoring team members, coordinating day-to-day operations, and ensuring every client feels welcome, informed, and supported.
This is not an entry-level position. We are seeking a seasoned professional ready to step into a leadership role in a fast-paced medical setting.
We are committed to offering a competitive wage that reflects your experience, skill set, and leadership capacity. This is a senior CSR role with high expectations and high value. Applicants are encouraged to include their compensation expectations in their cover letter or application.
What You’ll Bring
- Minimum 3-5 years of CSR/reception experience in a busy medical or veterinary practice
- Strong technical skills and comfort with digital scheduling and client communication tools
- Proven ability to stay calm, professional, and solution-oriented under pressure
- De-escalation and conflict resolution skills for working with upset or emotional clients
- An exceptional eye for detail, accuracy, and follow-through
- A warm, team-first leadership style and openness to continued learning
Preferred
- Experience with Avimark veterinary software or other Patient Management Software.
- Previous experience in veterinary medicine
- Medical office assistant training or equivalent education
Why You’ll Love Working Here
- A clinic culture that values respect, kindness, and teamwork
- Supportive new management focused on growth, transparency, and development
- A chance to be part of positive change and clinic evolution
- Competitive compensation, benefits, and training opportunities
Next Steps A skills assessment will be required during the interview process to ensure role readiness.
Apply today with your resume and a brief cover letter explaining why you're the perfect fit for this leadership role.
About Abbotsford Animal Hospital
Pet Services
5001-10,000
NVA Canada is a rapidly growing community of Canadian veterinary hospitals and passionate professionals dedicated to serving the local needs of pets and their owners. For the love of animals and the people who love them.
Globally, the NVA community tops 1500 veterinary hospitals and pet resorts in the United States, Canada, Australia, New Zealand and Singapore. Over 35,000 veterinary professionals work to improve the well-being of patients by providing progressive and compassionate veterinary care. In Canada, we have over 140 practices in every province, coast-to-coast.
Since the first hospital joined NVA in 1997, founding veterinarian Dr. Stanley Creighton has emphasized support for the local medical standards established by individual doctors and practices. He has always believed that when veterinarians craft strategies specific to their own hospitals and communities, high quality patient care and client services follow.
This vision for local empowerment and servant leadership continues at NVA Canada today. We are partners in possibility, making new professional tools and resources available to hospitals, supporting with recruiting, administration and management, and caring for caregivers so the Canadian community can continue to grow and thrive.
Get to know NVA Canada: https://www.nvacanada.ca/about-us/#dearflip-df\_6958/1/
About Abbotsford Animal Hospital
NVA Canada is a rapidly growing community of Canadian veterinary hospitals and passionate professionals dedicated to serving the local needs of pets and their owners. For the love of animals and the people who love them.
Globally, the NVA community tops 1500 veterinary hospitals and pet resorts in the United States, Canada, Australia, New Zealand and Singapore. Over 35,000 veterinary professionals work to improve the well-being of patients by providing progressive and compassionate veterinary care. In Canada, we have over 140 practices in every province, coast-to-coast.
Since the first hospital joined NVA in 1997, founding veterinarian Dr. Stanley Creighton has emphasized support for the local medical standards established by individual doctors and practices. He has always believed that when veterinarians craft strategies specific to their own hospitals and communities, high quality patient care and client services follow.
This vision for local empowerment and servant leadership continues at NVA Canada today. We are partners in possibility, making new professional tools and resources available to hospitals, supporting with recruiting, administration and management, and caring for caregivers so the Canadian community can continue to grow and thrive.
Get to know NVA Canada: https://www.nvacanada.ca/about-us/#dearflip-df_6958/1/