Role Context
As a Service Delivery Director and Dynamics Finance & Operations (D365 F&O) Practice Manager, you will play a key role in developing, managing, and delivering services related to Microsoft Dynamics 365 F&O within CGI. You will be responsible for the strategic positioning of the practice, the operational management of teams, the oversight of ongoing deliveries, and client satisfaction.

Key Responsibilities
Practice Leadership & Management

• Define the vision, strategy, and priorities for the Dynamics F&O practice in alignment with CGI's business objectives.
• Recruit, develop, and lead practice talent (functional consultants, technical experts, and architects).
• Ensure continuous skill development and certification of team members.
• Foster a culture of collaboration, innovation, and high performance within the practice.

Service Delivery & Engagement Management

• Oversee delivery of Dynamics F&O projects, ensuring adherence to timelines, budgets, and quality standards.
• Establish and track performance indicators (KPIs) to guarantee operational efficiency and client satisfaction.
• Support project directors and team leads in resolving complex issues and making critical decisions.
• Ensure compliance with CGI methodologies and industry best practices.

Business Development & Client Relationship

• Collaborate with business development teams to identify and qualify new opportunities.
• Actively contribute to value propositions and client presentations for strategic accounts.
• Build and maintain strong client relationships, becoming a trusted partner in their digital transformation journey.
• Develop service offerings and accelerators to strengthen CGI's competitiveness in the Dynamics market.

Governance & Continuous Improvement

• Stay informed on technological and competitive trends in the Microsoft Dynamics ecosystem.

• Contribute to continuous improvement of delivery processes, methodologies, and internal tools.

• Manage practice profitability plans and optimize resource allocation.

Skills & Profile

• Proven experience (10+ years) in ERP project and program management, with several years in the Microsoft Dynamics 365 F&O ecosystem.
• Strong background in leading multidisciplinary teams and developing talent.
• Excellent communication and interpersonal skills with the ability to interact with senior stakeholders (CFO, CIO, VP).
• Results-driven, business-oriented, and skilled in building long-term client relationships.
• In-depth knowledge of service delivery methodologies
• Experience in solution design and presales
• Proficiency in both French and English, spoken and written.

Your future duties and responsibilities

Required qualifications to be successful in this role

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