Who you are

• 3-5 years experience in a high-performance implementation capacity
• 5+ years of project management experience preferred
• Bachelor’s degree or equivalent
• Experience in the healthcare, consumer applications or technology required

What the job involves

• As Implementation Project Manager, you are responsible for managing multiple concurrent projects and/workstreams in a complex program to facilitate an efficient and successful product implementation and customer onboarding process, with minimal support and supervision
• Your main objective is to proactively and strategically manage new customer implementations, creating end-to-end project plans, facilitating the execution of deliverables, keeping stakeholders informed of status and risks, coordinating actions with internal departments to fulfill client needs, and tracking progress against plan. It is vital to have strong customer facing communication skills and an ability to identify and escalate barriers to project success
• You will act as a primary liaison between our customer and League's cross-functional teams. You will be required to manage both technical and non-technical discussions, including clear articulation of issues and risks that arise and translate those issues and risks into actionable deliverables and oversee their resolution
• Act as a strategic and trustworthy partner between your client and League during the onboarding process
• Accountable for the creation and management of one or more project plans, status reports, and risk and issue logs
• Manage program calendar and meeting schedule to track towards timely execution of implementation
• Collaborate with a cross functional team, during a project to inform various stakeholders of upcoming tasks, project status and escalating issues when necessary
• Demonstrate the ability to motivate and guide internal teams to deliver according to plan, including but not limited to:
• Marketing and Communication teams in regards to communications and engagement strategy
• Product and Engineering teams for discovery meetings and delivering to customer requirements
• Operation teams to ensure proper processes are in place post launch
• Lead client discussions on implementation and/or project activities
• Demonstrate core problem solving skills to support the delivery of a successful implementation and product development when faced with uncertainty
• Support identifying dependencies and coordinating with your cross-functional teams to ensure attainment of dependencies and mitigation where appropriate to ensure delivery scheduled adherence
• Support change control processes and governance meetings to ensure alignment and integrity of the project scope and timeline
• Support Testing initiatives across the implementation lifecycle and act as the liaison with the customer for League's testing resources
• Proactively reach out to clients & decision makers to manage expectations and drive accountability
• Manage deliverable and document control process throughout implementation phases
• Capture ongoing and post-onboarding customer feedback, and initiate CSAT survey to contribute to Implementation Team’s ongoing process enhancements
• Foster referenceable clients who are openly willing to speak about their onboarding experience
• Project management best practices and apply tools and processes per internal standard
• Partner with Delivery Lead to communicate and escalate barriers to ensure project success
• Support internal initiatives to develop or improve documentation and processes that contribute to League’s delivery model
• Security-related Responsibilities:
• Compliance with Information Security Policies
• Compliance with League’s secure coding practice
• Responsibility and accountability for executing League's policies and procedures
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations

The application process

• Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let's do ours by sharing potential next steps
• You should receive a confirmation email after submitting your application
• A recruiter (not a computer) reviews all applications at League
• If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring
• The final step is an offer, which we hope you will accept!
• Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring
• Use of AI Notice:
• We are committed to ensuring fairness and transparency throughout our hiring process. League may use Artificial Intelligence (AI) tools to assist in the screening of applicants for this position

Benefits

• Flexible medical and dental plans
• 401(k) and RRSP matching programs
• Health, lifestyle, learning and family spending accounts
• Employee stock option program (ESOP)
• Generous leaves (including parental and sabbatical)
• Flexible time off