Tasks

• Manage orders from Canadian and U.S. clients with efficiency and a smile (even over the phone!).
• Confirm delivery dates and quantities — nothing gets past you!
• Enter orders into the system and on 3PL warehouse portals.
• Verify delivery notes and ensure proactive follow-ups.
• Handle unexpected issues (shortages, delays) calmly and with solutions.
• Keep a close eye on stock rotation.
• Contribute to weekly sales report preparation.
• Verify invoices.
• Be ready to pitch in where needed — a team spirit is essential!
• Perform any other related tasks.
• If you're ready for a new challenge, we want to meet you!

Advantages

• A steadily growing company and a team that thrives on positive energy!
• Competitive salary ($55,000+ depending on experience).
• Group insurance (health, dental, etc.).
• Employer contribution to a retirement savings plan (REER).
• Team activities, a friendly atmosphere, and human-centered management.
• Paid vacation and personal days — because balance matters.
• Real opportunities for advancement.
• Flexible schedule to better manage your day-to-day.
• Free parking or easy access by public transit.
• Full training and solid support from day one.
• Long-term stability with a well-established company (30+ years of expertise!).

Job requirements

• Diploma of vocational or college studies (DEP or DEC) in office administration, secretarial work, business administration, or a related field.
• Minimum of 2 years’ experience in customer service or order processing.
• Fully bilingual (French and English), as 50% of the clientele is English-speaking.
• Proficiency with MS Office, especially Excel (intermediate level).

Desired profile

• You’re outgoing, personable, and genuinely enjoy client interactions.
• You’re organized, self-sufficient, and stay focused under pressure.
• You love multitasking and handling unexpected situations.
• You have a keen eye for detail and a drive for continuous improvement.
• You’re eager to learn, grow, and be part of a forward-moving team.