About the role
What will they accomplish on a high level?
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Taking calls and providing support for 182 stores across Quebec and Canada (mainly English calls)
-
Logging tickets and closing them once issues are resolved
-
Bilingual support for Comm suite of applications (order management platform, support ed on the backend by SAP. Using SAP for back-end troubleshooting from issues that come from stores, also dealing with hardware issues from stores)
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They are the only French-speaking team in IT so they support a large range of issues that come up in the French space
Day to Day Responsibilities:
-
Taking 25-30 calls/day lasting an average of 10 minutes. Assisting store associates and some corporate associates
-
Overseeing tickets that are open and closing them once issues are resolved
-
Collaboration with the rest of the team for help with tickets, using Teams to communicate with team members and resolve issues
Must-Haves:
-
Bilingual (English & French)
-
Strong customer service experience
-
Willingness to learn and ability to learn quickly
-
Manage difficult conversations with customers
-
Microsoft Office Suite experience (computer savvy)
Plusses:
-
SAP Knowledge
-
General knowledge (order management)
-
IT background
Who will they be working with?
-
Working with other support analysts (associates and contractors)
-
Management team (Sr. analysts)
Pay rate : $23-$25/hr without Benefits
About Collabera
In our relentless pursuit of greatness, we are dedicated to developing individuals, creating exceptional teams, and cultivating a unique culture of unity and care. As providers of digital talent solutions, we aim to positively impact businesses and communities globally. We would be honored to be your trusted and uncommon partner on this journey.
About the role
What will they accomplish on a high level?
-
Taking calls and providing support for 182 stores across Quebec and Canada (mainly English calls)
-
Logging tickets and closing them once issues are resolved
-
Bilingual support for Comm suite of applications (order management platform, support ed on the backend by SAP. Using SAP for back-end troubleshooting from issues that come from stores, also dealing with hardware issues from stores)
-
They are the only French-speaking team in IT so they support a large range of issues that come up in the French space
Day to Day Responsibilities:
-
Taking 25-30 calls/day lasting an average of 10 minutes. Assisting store associates and some corporate associates
-
Overseeing tickets that are open and closing them once issues are resolved
-
Collaboration with the rest of the team for help with tickets, using Teams to communicate with team members and resolve issues
Must-Haves:
-
Bilingual (English & French)
-
Strong customer service experience
-
Willingness to learn and ability to learn quickly
-
Manage difficult conversations with customers
-
Microsoft Office Suite experience (computer savvy)
Plusses:
-
SAP Knowledge
-
General knowledge (order management)
-
IT background
Who will they be working with?
-
Working with other support analysts (associates and contractors)
-
Management team (Sr. analysts)
Pay rate : $23-$25/hr without Benefits
About Collabera
In our relentless pursuit of greatness, we are dedicated to developing individuals, creating exceptional teams, and cultivating a unique culture of unity and care. As providers of digital talent solutions, we aim to positively impact businesses and communities globally. We would be honored to be your trusted and uncommon partner on this journey.