Senior Customer Service Representative [Bilingual Requirement: Mandarin]
About the role
Senior Customer Service Representative with an innovative global technology company that is expanding its operations in Toronto, Canada.
Key Responsibilities
Respond to customer inquiries and resolve complex support cases across multiple communication channels Provide exceptional customer service while achieving established performance metrics Partner with cross-functional teams, including logistics, product, and sales, to enhance the overall customer experience Assist with operational coordination as the company continues to grow its Canada office
Qualifications
3–5 years of professional customer service experience, preferably in a fast-paced or international environment Experience with e-commerce operations, order management, shipment tracking, or after-sales support Strong organizational and problem-solving abilities Excellent written and verbal communication skills in both English and Mandarin Chinese
Location: Toronto, ON (Onsite)
Please Note
Candidates must be legally authorized to work in Canada. Visa sponsorship is not available for this position. Bilingual proficiency in English and Mandarin Chinese is required due to collaboration with global teams.
Not the right fit? Search for Customer Service Representative [Bilingual Requirement: Mandarin] jobs in Toronto, Ontario, Canada
About OCBridge
OCBridge is a next-generation AI recruiting platform headquartered in Silicon Valley, trusted by Fortune 500 companies and 100+ AI startups.
With six global hubs serving 28 countries, we provide a flexible suite of solutions including Hiring Copilot, Direct Hire, RPO, TPA, and EOR to support global hiring across engineering, AI, product, GTM, and other critical functional roles. By combining AI-native sourcing technology with experienced recruiters, OCBridge helps organizations scale hiring efficiently and reliably.
Our mission is to build an AI-native, human-in-the-loop recruiting architecture, designed for scale.
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Senior Customer Service Representative [Bilingual Requirement: Mandarin]
About the role
Senior Customer Service Representative with an innovative global technology company that is expanding its operations in Toronto, Canada.
Key Responsibilities
Respond to customer inquiries and resolve complex support cases across multiple communication channels Provide exceptional customer service while achieving established performance metrics Partner with cross-functional teams, including logistics, product, and sales, to enhance the overall customer experience Assist with operational coordination as the company continues to grow its Canada office
Qualifications
3–5 years of professional customer service experience, preferably in a fast-paced or international environment Experience with e-commerce operations, order management, shipment tracking, or after-sales support Strong organizational and problem-solving abilities Excellent written and verbal communication skills in both English and Mandarin Chinese
Location: Toronto, ON (Onsite)
Please Note
Candidates must be legally authorized to work in Canada. Visa sponsorship is not available for this position. Bilingual proficiency in English and Mandarin Chinese is required due to collaboration with global teams.
Not the right fit? Search for Customer Service Representative [Bilingual Requirement: Mandarin] jobs in Toronto, Ontario, Canada
About OCBridge
OCBridge is a next-generation AI recruiting platform headquartered in Silicon Valley, trusted by Fortune 500 companies and 100+ AI startups.
With six global hubs serving 28 countries, we provide a flexible suite of solutions including Hiring Copilot, Direct Hire, RPO, TPA, and EOR to support global hiring across engineering, AI, product, GTM, and other critical functional roles. By combining AI-native sourcing technology with experienced recruiters, OCBridge helps organizations scale hiring efficiently and reliably.
Our mission is to build an AI-native, human-in-the-loop recruiting architecture, designed for scale.