Fixed Ops Manager
About the role
Fredericton Mitsubishi-Fixed Operations Manager
Join Our Growing Team as a Leader in Automotive Parts & Service! We are seeking a dynamic and experienced leader to help nurture and drive the growth of our exceptional team. If you are passionate about delivering top-notch customer service and have a proven track record in the automotive parts and service industry, we want to hear from YOU!
Fredericton Mitsubishi is part of Shift Auto group, Atlantic Canada’s fastest growing auto group. Shift Auto Group consists of Miramichi Kia, Fredericton Kia, Volvo Cars New Brunswick, 5 ReCar locations, St Croix Auto, Velocity Auto Body and 11 Wonder Auto locations. At Shift Auto Group, we have experienced RAPID growth over the last several years and are now offering an exciting opportunity for a Fixed Operations Manager in our Fredericton Mitsubishi!
Who are we looking for?
A proven leader in the automotive parts and service industry, with a customer-centric approach and a dedication to excellence. Skilled in motivating and developing teams while cultivating a positive and high-achieving work environment.
Fixed Operations Manager Responsibilities include:
- Process Management and Continuous Improvement: Constantly seek and document opportunities to enhance the speed, efficiency, and quality of our processes, especially those related to vehicle reconditioning and preparation for sale.
- Service Sales and Coaching: Through ongoing learning, define and implement our process for Guest Service Visits. Maximize both the guest experience and profitability of each interaction through effective coaching and processes, including ensuring a Vehicle Health Report (Walk Around) is completed for every guest, every time.
- Parts Sales and Aging: Collaborate with the Parts Team to optimize parts inventory management, retail and wholesale sales volume, and gross margins.
- Service Marketing: Utilize our DMS/CRM to maintain relationships with current guests and implement external marketing programs to attract new business.
- Human Resources: Oversee all HR activities within your departments, including leadership, hiring, coaching, managing, discipline, motivation, and termination.
- Planned Team Meetings: Conduct regular Technician and Advisor meetings, as well as monthly full-team meetings to maximize communication, motivation, and leadership within the Fixed Operations team.
- Sales Department Interaction: Work daily with the Sales Team to optimize interdepartmental operations, leading to the highest possible levels of guest experience and profitability.
- Goal Setting: Collaborate with the Director of FO and General Manager to establish departmental goals, and then translate those into individual goals and targets for all team members.
- Warranty Administration: Ensure the highest possible amount of warranty assistance is received and that all payments are processed promptly.
- Standard Operating Procedures (SOPs): Establish and document SOPs for all processes within your departments and assist other departments (sales, administration, detailing) in SOP creation.
- Leadership: Provide strong leadership to your team through continuous learning and development, fostering a culture that achieves all goals and plans.
Qualification
- Excellent communication skills are required to work with customers, employees and vendors
- 3+ Years of experience in the automotive repair industry
- Valid Driver's License and good driving record
- 3 years managerial experience
- Basic computer skills
You’ll enjoy world-class training and work within a seasoned and dedicated Fixed Operations team. At Shift Auto Group we are committed to providing ongoing training for all employees, supporting self-development, and team learning.
Compensation: Competitive salary: $55k - $65k (commensurate with experience)
Bonus structure with potential earnings between $25k - $50k. If you're ready to take the next step in your career and help us build something extraordinary, Apply today!
About Fredericton Mitsubishi
Fredericton Mitsubishi is New Brunswick's home of the Best Backed cars in the World!
We proudly offer the Mitsubishi Mirage (the world's most fuel efficient non-Hybrid vehicle!), the Lancer, the Outlander and the RVR. All Mitsubishi vehicles are backed by a 10-year warranty and legendary quality.
We also offer over 40 Triple Diamond Certified used vehicles. Our Pre-Owned Vehicles go through one of Canada's most rigorous mechanical and cosmetic inspections and are only offered for sale if they pass our extremely high standards. We are proud to offer our Certified Vehicles at extremely competitive pricing options without sacrificing the highest possible level of quality.
Our Service and Parts team consists of several licensed and factory trained technicians that not only specialize in servicing and repairing Mitsubishi vehicles, but all makes and models. We are conveniently located centrally on the Northside of Fredericton, and we are just across the Westmoreland Street Bridge from the Southside.
Fixed Ops Manager
About the role
Fredericton Mitsubishi-Fixed Operations Manager
Join Our Growing Team as a Leader in Automotive Parts & Service! We are seeking a dynamic and experienced leader to help nurture and drive the growth of our exceptional team. If you are passionate about delivering top-notch customer service and have a proven track record in the automotive parts and service industry, we want to hear from YOU!
Fredericton Mitsubishi is part of Shift Auto group, Atlantic Canada’s fastest growing auto group. Shift Auto Group consists of Miramichi Kia, Fredericton Kia, Volvo Cars New Brunswick, 5 ReCar locations, St Croix Auto, Velocity Auto Body and 11 Wonder Auto locations. At Shift Auto Group, we have experienced RAPID growth over the last several years and are now offering an exciting opportunity for a Fixed Operations Manager in our Fredericton Mitsubishi!
Who are we looking for?
A proven leader in the automotive parts and service industry, with a customer-centric approach and a dedication to excellence. Skilled in motivating and developing teams while cultivating a positive and high-achieving work environment.
Fixed Operations Manager Responsibilities include:
- Process Management and Continuous Improvement: Constantly seek and document opportunities to enhance the speed, efficiency, and quality of our processes, especially those related to vehicle reconditioning and preparation for sale.
- Service Sales and Coaching: Through ongoing learning, define and implement our process for Guest Service Visits. Maximize both the guest experience and profitability of each interaction through effective coaching and processes, including ensuring a Vehicle Health Report (Walk Around) is completed for every guest, every time.
- Parts Sales and Aging: Collaborate with the Parts Team to optimize parts inventory management, retail and wholesale sales volume, and gross margins.
- Service Marketing: Utilize our DMS/CRM to maintain relationships with current guests and implement external marketing programs to attract new business.
- Human Resources: Oversee all HR activities within your departments, including leadership, hiring, coaching, managing, discipline, motivation, and termination.
- Planned Team Meetings: Conduct regular Technician and Advisor meetings, as well as monthly full-team meetings to maximize communication, motivation, and leadership within the Fixed Operations team.
- Sales Department Interaction: Work daily with the Sales Team to optimize interdepartmental operations, leading to the highest possible levels of guest experience and profitability.
- Goal Setting: Collaborate with the Director of FO and General Manager to establish departmental goals, and then translate those into individual goals and targets for all team members.
- Warranty Administration: Ensure the highest possible amount of warranty assistance is received and that all payments are processed promptly.
- Standard Operating Procedures (SOPs): Establish and document SOPs for all processes within your departments and assist other departments (sales, administration, detailing) in SOP creation.
- Leadership: Provide strong leadership to your team through continuous learning and development, fostering a culture that achieves all goals and plans.
Qualification
- Excellent communication skills are required to work with customers, employees and vendors
- 3+ Years of experience in the automotive repair industry
- Valid Driver's License and good driving record
- 3 years managerial experience
- Basic computer skills
You’ll enjoy world-class training and work within a seasoned and dedicated Fixed Operations team. At Shift Auto Group we are committed to providing ongoing training for all employees, supporting self-development, and team learning.
Compensation: Competitive salary: $55k - $65k (commensurate with experience)
Bonus structure with potential earnings between $25k - $50k. If you're ready to take the next step in your career and help us build something extraordinary, Apply today!
About Fredericton Mitsubishi
Fredericton Mitsubishi is New Brunswick's home of the Best Backed cars in the World!
We proudly offer the Mitsubishi Mirage (the world's most fuel efficient non-Hybrid vehicle!), the Lancer, the Outlander and the RVR. All Mitsubishi vehicles are backed by a 10-year warranty and legendary quality.
We also offer over 40 Triple Diamond Certified used vehicles. Our Pre-Owned Vehicles go through one of Canada's most rigorous mechanical and cosmetic inspections and are only offered for sale if they pass our extremely high standards. We are proud to offer our Certified Vehicles at extremely competitive pricing options without sacrificing the highest possible level of quality.
Our Service and Parts team consists of several licensed and factory trained technicians that not only specialize in servicing and repairing Mitsubishi vehicles, but all makes and models. We are conveniently located centrally on the Northside of Fredericton, and we are just across the Westmoreland Street Bridge from the Southside.