Top Benefits
About the role
Company:
ClaimsPro LPIn Office/Licensed Administrator/Full-time (London, ON Canada)
ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential.
Why should you consider a career with ClaimsPro?
- You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust/Claimspace software.
- As one of the five companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.
- Your workload is balanced.
- You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.
Want to learn more? Visit
or
Job Responsibilities
- Support to the adjusting team and the branch office.
- Provide high level of customer service to clients and the insured.
- Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines.
- Professional telephone manner and excellent communication skills both written and verbal.
- Ability to problem solve and work well independently and in a team environment.
- Strong organizational skills with an ability to re-prioritize tasks and manage time effectively.
- Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization.
- Ability to work well under pressure and maintain composure in a fast paced and changing environment.
- Maintaining applicable information and data entry within internal claims management software. Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files.
- Transcribing data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster.
- Transcribing reports and statements when required.
- Processing client invoicing for claims and prepare files for closure.
- Administrative support to the district/branch manager, assistant branch manager and property supervisor as needed.
- Coordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiries.
- Reception relief answer phones and forward calls in a timely, professional and efficient manner Other duties as assigned.
Qualifications & Experience
A post secondary diploma in Office Administration.
Equivalency in combination of education and experience will be considered.
Ongoing commitment to education and learning.
Able to draw valid conclusions and effectively communicate them.
Qualify for Adjuster’s license.
Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive.)
Previous experience within a dynamic team will be given preference.
Previously demonstrated ability to execute high attention to detail.
Demonstrated ability to manage changing priorities and proven organizational skills.
Demonstrated behaviors showing initiative behaviors and follow-up skills.
Demonstrated ability to maintain a high level of confidentiality.
Demonstrated professionalism and work ethic.
Proven ability to contribute to and work well within a team environment.
Advanced communication skills including:
- Effective written skills including grammar and those of a technical nature
- Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
- Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
- Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
- Commitment to ongoing education and learning
- Positive Team Dynamics
- All prospective employees must pass a background check
- Time Allocation estimations are subject to change
Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
About ClaimsPro LP
ClaimsPro has been managing claims on behalf of Canada's largest insurers and self-insured corporations since 1986. We have broad coverage with over 100 branches coast to coast, and over 1100 employees.
In the United States, ClaimsPro’s adjuster team operates out of multiple branch locations providing claims management services to self-insureds, captive insurers, deductible insureds, and other risk management entities.
We provide our clients with the most comprehensive claims management technology and business processes available in the market today. What we bring to our clients is predictability, continuity of claims handling, data accuracy and indemnity management.
ClaimsPro utilizes its award-winning proprietary iAdjust claims management system, a fully web-based application manages claims information and gives clients & adjusters real-time access to claims data. It also serves as a centralized communication hub for all stakeholders in a claim.
Benefits of our team structure include: • Consistent claims handling throughout North America • Performance management with oversight of all account activity • Data integrity, accuracy, and financial intelligence • Cost containment, tighter control over claims outcomes, and indemnity management
Visit www.claimspro.ca in Canada or www.claimspro.us in the United States.
ClaimsPro is an SCM Insurance Services company. For more information on SCM and its other services, please visit us at www.scm.ca.
Top Benefits
About the role
Company:
ClaimsPro LPIn Office/Licensed Administrator/Full-time (London, ON Canada)
ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential.
Why should you consider a career with ClaimsPro?
- You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust/Claimspace software.
- As one of the five companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.
- Your workload is balanced.
- You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.
Want to learn more? Visit
or
Job Responsibilities
- Support to the adjusting team and the branch office.
- Provide high level of customer service to clients and the insured.
- Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines.
- Professional telephone manner and excellent communication skills both written and verbal.
- Ability to problem solve and work well independently and in a team environment.
- Strong organizational skills with an ability to re-prioritize tasks and manage time effectively.
- Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization.
- Ability to work well under pressure and maintain composure in a fast paced and changing environment.
- Maintaining applicable information and data entry within internal claims management software. Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files.
- Transcribing data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster.
- Transcribing reports and statements when required.
- Processing client invoicing for claims and prepare files for closure.
- Administrative support to the district/branch manager, assistant branch manager and property supervisor as needed.
- Coordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiries.
- Reception relief answer phones and forward calls in a timely, professional and efficient manner Other duties as assigned.
Qualifications & Experience
A post secondary diploma in Office Administration.
Equivalency in combination of education and experience will be considered.
Ongoing commitment to education and learning.
Able to draw valid conclusions and effectively communicate them.
Qualify for Adjuster’s license.
Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive.)
Previous experience within a dynamic team will be given preference.
Previously demonstrated ability to execute high attention to detail.
Demonstrated ability to manage changing priorities and proven organizational skills.
Demonstrated behaviors showing initiative behaviors and follow-up skills.
Demonstrated ability to maintain a high level of confidentiality.
Demonstrated professionalism and work ethic.
Proven ability to contribute to and work well within a team environment.
Advanced communication skills including:
- Effective written skills including grammar and those of a technical nature
- Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
- Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
- Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
- Commitment to ongoing education and learning
- Positive Team Dynamics
- All prospective employees must pass a background check
- Time Allocation estimations are subject to change
Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
About ClaimsPro LP
ClaimsPro has been managing claims on behalf of Canada's largest insurers and self-insured corporations since 1986. We have broad coverage with over 100 branches coast to coast, and over 1100 employees.
In the United States, ClaimsPro’s adjuster team operates out of multiple branch locations providing claims management services to self-insureds, captive insurers, deductible insureds, and other risk management entities.
We provide our clients with the most comprehensive claims management technology and business processes available in the market today. What we bring to our clients is predictability, continuity of claims handling, data accuracy and indemnity management.
ClaimsPro utilizes its award-winning proprietary iAdjust claims management system, a fully web-based application manages claims information and gives clients & adjusters real-time access to claims data. It also serves as a centralized communication hub for all stakeholders in a claim.
Benefits of our team structure include: • Consistent claims handling throughout North America • Performance management with oversight of all account activity • Data integrity, accuracy, and financial intelligence • Cost containment, tighter control over claims outcomes, and indemnity management
Visit www.claimspro.ca in Canada or www.claimspro.us in the United States.
ClaimsPro is an SCM Insurance Services company. For more information on SCM and its other services, please visit us at www.scm.ca.