Senior Quality Engineer, Richmond Hill

Who We Are

Embross delivers market-leading passenger automation and self-service technologies to the global travel market. That last flight you jumped on, there is a good chance an Embross hardware or software solution helped facilitate part of your airport experience. The world’s leading airlines and airports use Embross’ range of service technologies to help make the passenger travel experience faster, simpler, and less stressful. For our partners, that translates to offering more flights, more often with more (happy) passengers on board.

So, what’s great about what we do? We get to think creatively across a diverse solution stack of hardware and software to solve service and operations challenges for the world’s.

What You’ll Do

We pride ourselves on staying ahead of the curve as we help our customers optimize and improve their service delivery models. We’re excited to be entering a new transformative phase of our stack as we explore new products, and new capabilities and embrace the growing data-driven demands of these environments.

As a Quality Engineer, you are expected to ensure compliance with ISO 9001 & ISO 14001 standards across all processes, to conduct internal and supplier audits, inspections, and quality reviews, to oversee quality control for our products, including testing and validation, to drive continuous improvement initiatives to enhance product reliability and sustainability, and to maintain accurate quality documentation and reporting for management and regulatory bodies.

In this role, You will be responsible for:

Core Responsibilities

• Implement and maintain Quality Management System (QMS) aligned with ISO standards
• Develop and enforce quality policies, SOPs, and work instructions
• Manage non-conformance reports, root cause analysis, and corrective actions
• Monitor KPIs and quality metrics to ensure operational excellence
• Support environmental compliance and sustainability programs under ISO 14001

Operational Excellence

• Apply quality tools (FMEA, SPC, CAPA) for risk mitigation and process optimization
• Ensure supplier quality assurance and incoming material inspections
• Lead continuous improvement projects to reduce defects and improve efficiency
• Maintain audit readiness and compliance with regulatory requirements

Collaboration & Culture

• Work closely with engineering, production, and procurement teams to resolve quality issues
• Act as a quality ambassador, promoting a culture of excellence and accountability
• Provide training and guidance on quality standards and best practices
• Foster open communication and teamwork across departments

Who You are

• You have a post-secondary degree in quality management, engineering, or a related field, or equivalent hands-on experience in ISO implementation, maintenance and training.
• 5+ years of experience in quality engineering roles.
• Proficient with quality tools (RCA, CAPA), process control and inspection methodology.
• Strong understanding and experiences of QMS supplier facilities audits.
• Excellent problem-solving, troubleshooting, and communication skills.
• Comfortable working independently and collaboratively in a fast-paced, agile environment.
• Motivated to learn and participate in company-provided training regularly.
• Demonstrated ability to provide exceptional customer service, including effective communication, problem-solving, and maintaining a positive and professional demeanor when interacting with internal and external stakeholders.
• Self-motivated and able to work with minimal supervision.
• Excellent communication (verbal and written) skills in English.

Skills :

• Analytical and logical mindset
• Automation testing
• Programming languages
• Preparing software tests
• Agile working methodologies

BONUS, if you also are…

• Certifications in ISO lead auditor / internal auditor.
• Professional trainer for QA, QC and supplier audits.

Travel

This role requires work in our office. However, you will be expected to travel to our domestic suppliers for facility audits. And also be required to assist and audit our warehouse operations in adjacent countries.

What We Offer

• World-class product engineering and development - You will join a team of leaders who are dedicated to creating innovative and impactful solutions for our clients and their customers.
• Career growth and development - As a build-from-within company, we are committed to offering you a competitive salary package with responsibilities and projects designed to build mastery and leadership throughout the course of your career.
• Dynamic and respectful work environment - Working alongside some of the brightest minds, you will collaborate on impactful work within a supportive environment - one where company values are always embraced and expressed, and diversity is a business imperative.

To support our talented workforce, apart from the base salary, we also offer:

• Employer-paid Health, wellness, and lifestyle benefits to balance your heart, mind, and body which includes Health, Dental, Vision, Life Insurance
• STD and LTD Benefits.
• A minimum of 3% of your base salary towards GRSP as an employer contribution.
• Opportunity to participate in the Performance-based Profit-Sharing Program and earn up to an additional 15% of your Base Salary.
• Flexible working environment.
• Frequent social events – BBQ, Bowling, Picnics, Food drives, parties, and a lot more.

Embross values diversity and people of all backgrounds and abilities. Should you require any accommodations prior to or during the interview process, please email careers@embross.com