Job Description:

Job posting closes: August 15, 2025, at 05:00 p.m. (Yukon Standard Time)

At our core, the City of Whitehorse is committed to cultivating an inclusive employee community and workspace, confronting racism and biases for fairness and equity, and advancing reconciliation and accessibility.

The City promotes work-life balance for its employees and offers flexible work arrangements, such as work-from-home and compressed work weeks, subject to applicable administrative directives.

An Eligibility List may be established from this competition – the duration of the eligibility list may be up to 12 months. The eligibility list may be used to fill future permanent full-time, permanent part-time, temporary full-time, temporary part-time, term, or casual vacancies within the same department and classification based on the organizational needs by going to the next highest ranked candidate until the eligibility list expires.

This position is covered by a collective agreement between the City of Whitehorse and the Public Service Alliance of Canada/Yukon Employees Union.

The City wishes to thank all applicants for their interest, but only those candidates selected to advance in the recruitment will be contacted. Note that only those candidates eligible to legally work in Canada will be considered.

Representative, Client Services

Job Code: 022 Department: Financial Services

Job Summary**:**

The incumbent provides customer service, administrative and financial support, responding to inquiries and receiving and processing payments for a variety of services.

Duties and Responsibilities:

1. Act as a front-line counter and telephone resource person for the general public. This may include:

• Receiving and routing a high volume of calls;
• Responding to requests for information;
• Directing customers to the appropriate department for assistance;
• Issuing licenses, permits and passes (animal licenses, parking permits, etc.);
• Issuing and providing assistance for a variety of municipal forms and applications (i.e. Home Owners, Senior’s Utility, Business License Renewals, etc.); and
• Providing information to voters related to elections, plebiscites and referenda.

1. Process and reconcile payments for a wide range of services according to established internal controls in an accurate and timely manner. This may include:

• Receiving, verifying, coding, posting and reconciling daily cash receipts;
• Matching funds deposited to the general bank account statement;
• Checking transactions for accuracy;
• Posting Summary Conviction ticket data and preparing weekly tickets for court;
• Calculating appropriate fees to add on to conviction tickets;
• Maintaining miscellaneous general vouchers and cash receipt filing;
• Calculating, preparing and applying interest on delinquent accounts; and
• Recording U.S. exchange.

1. Provide administrative support, including:

• Opening and distributing incoming mail and parcels;
• Providing outgoing mail services (i.e. stamps, courier, preparing mail, etc.);
• Distributing procurement documents (tenders, proposals);
• Preparing correspondence; and
• Maintaining filing and bring forward systems;

1. Ensure all public entrances for City Hall, including the Gazebo, are opened and locked at the beginning and end of each work day. Ensure accessible lift is unoccupied during power interruptions; if occupied a manual rescue occurs.
2. Act as Accounts Receivable Clerk 1 and 2 as assigned.
3. Follow, so far as is reasonably practicable, established safety procedures and standards.
4. Other related duties.

This description contains elements necessary for the identification and evaluation of the job. The incumbent may be required to perform other related duties.

Job Requirements:

Working Conditions:

Majority of the work is performed under normal office conditions with exposure to a high volume of traffic and contact with irate and sometimes intoxicated customers.

Required Knowledge, Skill and Abilities:

• 1 year post-secondary Business Administration or Accounting certificate.
• 2 years previous related experience and 6 months on the job training.
• Standard First Aid with CPR Level C certificate.
• Proven skills working with computerized financial systems software.
• Ability to work and maintain accuracy under pressure, attention to details and meet critical deadlines.
• Ability to work independently in a fast paced environment with little supervision.
• Strong client service orientation and good interpersonal skills.
• Good organizational and multi-tasking skills.

An equivalent combination of education, training and experience may be considered.

Examples of Equipment to Operate:

General office equipment with the ability to operate ERP software programs, spreadsheets, electronic mail, word processing, etc.

Accommodation Requests:

Shortlisted candidates who require accommodation or have accessibility needs during the selection process are encouraged to contact the Recruiter and make requests to ensure their full participation. The City of Whitehorse is committed to reviewing requests and making arrangements for reasonable accommodation and accessibility requests. You may email GeorgeAnthony.Lapido@whitehorse.ca and careers@whitehorse.ca.

Other Details:

Job seekers are required to create an online profile and submit their application electronically through the City's online Applicant system via www.whitehorse.ca/careers. Instructions on applications are provided at https://www.whitehorse.ca/our-government/employment/how-to-apply/. If you have any further questions regarding this posting, please contact the recruiter at HR@whitehorse.ca.

To apply for this position, you are required to submit your resume.

Various tests and/or exams may be administered as part of the recruiting process.

At the time this posting closes, candidates must have valid and current licenses/certifications/education that match the position requirements. Candidates who are selected to continue with the recruiting process will be required to provide proof of qualifications during their interview.