A workplace powered by you

At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need

people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,

inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,

and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers

and one of Canada's Best Diversity Employers.

We invite you to join us as we build an even cleaner B.C. We welcome applications from all qualified job seekers. If you’re a

person with a disability, please let us know by emailing RecruitmentHelp@bchydro.com, as adjustments can be made to

help support you in your application process.

Operations Analyst 1 (IT Service Ops and Jira)

Number of positions: 1 Job Location: Edmonds C02

Employment type: Permanent Region: Lower Mainland

Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Hybrid

Annual salary: $ 78,000.00 - 84,100.00

Position Highlights
To support the development of process improvements and metrics-based performance measurement and reporting by

analyzing operational data, financial data and operational processes to provide information about operational performance

and its cost to the organization. Ensures policies and procedures are consistently followed in order to enable the

comparison of meaningful and accurate operational and financial data.

What you'll do

• Implements new or revised analytical tools, processes, and reports by selecting analytical tools and methods, performing

requirements analysis, and testing and rolling-out new tools, processes and reports. Ensures requirements meet all

business and stakeholder needs by consulting with stakeholders and translating business needs into project components

such as analysis, reports, and new or revised systems or processes.

• Participates with senior department staff in system, report or process enhancement projects by drafting business cases,

proposing resource requirements, and by developing preliminary scope definitions and cost analyses that will meet targets.

Develops and presents process change proposals and recommendations; liaises with system development staff to discuss

and organize programming and other resources to meet task schedules for approved projects. Tests features of proposed

systems changes and evaluates the associated process changes.

• Communicates on project status by preparing and distributing communication updates and other information regarding the

status of assigned systems and process projects.

• Participates with senior department staff in the implementation of new systems and processes by training users and

business partners and by developing procedures to support business and operational requirements.

• Provides training and on-going support to process users including the development of procedures to support business and

operational requirements. Follows up to ensure that conflicts, anomalies and problems between operational and financial

systems, procedures and policies are identified and corrected and that changes improve the effectiveness of management

reporting.

• Provides information on operational and financial performance through continuous improvement or development of

various PC-based applications to facilitate analysis, financial and operational controls, summarization of information and

preparation of informal and formal reports.

• Identifies and evaluates new or revised systems, processes, ad hoc query tools and reporting opportunities by analyzing

existing and proposed business systems, processes and reports, and by identifying opportunities to improve processes,

controls, information and decision-making.

• Carries out business process modelling by developing process and data flows depicting the integration of operational and

financial systems, processes and data for use by others in the identification of root problems and in the facilitation of

discussions with stakeholders to develop a shared understanding of opportunities and issues.

• Prepares informal and formal communication materials and participates in different venues (such as reports, email, face-

to-face discussions) to build relationships between operations, finance and information technology support and other

business partners in an effort to enhance processes and operational metrics.

• Performs minor duties related to the above duties that do not affect the rating of the job.

What you bring

• Completion of a university degree in business administration or commerce with additional coursework or work experience

in business modeling, business analysis and business writing plus completion of in-house courses or equivalent courses in

Poweron, Outage Management Data Warehouse, Portal Cognos Data Warehouse and Passport Work Management.

• A minimum of 4 years of experience in the process analysis of operational and financial data gained by involvement in a

variety of different projects.

What we offer

• A comprehensive benefits package

• A minimum of 15 paid vacation days

• A lifetime pension

• Flexible work model, depending on your role type

• Training and development courses

For more information on the benefits we offer, visit bchydro.com/benefits.

PN 2008147

Location: Burnaby, BC, V3N 4X8 Canada

What else you should know

This position is affiliated with the Movement of United Professionals union (MoveUP/COPE). http://moveuptogether.ca

• This is a hybrid position requiring two days in the office, Tuesday and Wednesday.

• This role is part of the IT Service Operations and Jira Platform team, responsible for supporting Incident Management,

Process Management tools and workflows, and the Service Desk function. Additionally, the role provides administration and

support for the Enterprise Jira Cloud platform, including identifying and evaluating opportunities for business teams to

maximize the platform’s value.

• Information Technology Infrastructure Library (ITIL) Foundation Certificate considered an asset

• Experience with Atlassian cloud platform administration is preferred.

• Experience with ServiceNow is preferred.

Before you apply, please confirm you meet BC Hydro’s time in role

Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable,

include your Trades Qualification. This will ensure we have all the necessary information to assess your application without

any delays.

Date Posted: 2025-09-16 Closing Date: 2025-09-30

For internal use 52243308