Top Benefits
Health insurance
Generous paid time off
Generous paid parental leave
About the role
Who you are
- Proven experience in senior engineering leadership roles, managing multiple layers of managers
- Significant experience as a hands-on technical contributor earlier in your career
- Deep knowledge of modern infrastructure and software delivery: high availability, distributed systems, public cloud (AWS), microservices, containers, CI/CD pipelines, observability, and automation
- Track record of building and scaling high-performing, inclusive engineering organizations
- Deep experience designing, operating, and scaling large-scale SaaS platforms on AWS (or other public clouds)
- Familiarity with core AWS services (EC2, ECS/EKS, S3, DynamoDB, RDS, VPC, IAM, CloudWatch, etc.) and cloud-native patterns such as multi-tenancy, container orchestration, infrastructure as code, observability, and incident response
- Proven ability to manage cloud costs, contracts, and vendor relationships to optimize spend and efficiency
- Awareness of compliance and security frameworks relevant to SaaS companies (FedRAMP, SOC2, ISO 27001) and how AWS services map to them
- Prior experience leading Infrastructure or Platform Engineering groups in a SaaS company
- Experience running or partnering closely with SRE teams in a DevOps/on-call environment
- Experience leading globally distributed teams across multiple time zones
- Excellent communication skills—comfortable engaging executives, customers, and engineers alike, with bonus points for public speaking experience
- Track record of coaching and mentoring engineering leaders across both management and technical career paths
- Demonstrated ability to balance strategic vision with operational execution and tough prioritization decisions
- Strong business acumen and comfort in customer-facing discussions about technical capabilities, reliability, and roadmap
- A passion for building collaborative, inclusive engineering teams and cultures
What the job involves
- Our Infrastructure group builds and evolves the foundation on which all of PagerDuty runs. This includes:
- Cloud Delivery & Site Reliability: Driving scale, resiliency, and performance for our global SaaS platform
- Automation & Deployment Tooling: Enabling engineering velocity through CI/CD pipelines, infrastructure as code, and automation
- Observability: Providing the visibility, metrics, and insights that power data-driven engineering
- Data Stores: Operating and scaling the distributed storage systems at the heart of our platform
- Developer Experience: Ensuring our engineering teams can deliver value to customers as soon as possible with best-in-place tooling and processes
- The team’s mission is to ensure our infrastructure is not just keeping pace with customer needs, but staying ahead—so PagerDuty can grow reliably, securely, and efficiently
- We are looking for a Senior Director of Engineering to lead this critical group
- You will set the vision for our infrastructure strategy, grow and mentor a team of leaders and engineers, and drive execution of high-impact initiatives that shape PagerDuty’s future
- This role is both deeply technical and highly strategic: you’ll need to zoom into technical details when necessary, while also influencing peers and executives on business-critical decisions
- You’ll collaborate closely with Product, Security, Legal, and Customer teams, ensuring our infrastructure underpins not only engineering velocity but also customer trust, compliance, and business innovation
- Define and drive the multi-year strategy for PagerDuty’s infrastructure and platform foundations
- Strong ownership of PagerDuty’s reliability patterns and practices. Bar raiser for all engineering functions
- Lead, mentor, and scale a diverse team of Engineering Managers, Senior Managers, and technical leaders across multiple geographies
- Ensure the reliability, scalability, and security of PagerDuty’s global SaaS platform
- Partner with peers in Engineering, Product, and Security to deliver large cross-functional initiatives
- Champion engineering excellence: CI/CD maturity, observability best practices, operational rigor, and incident readiness
- Manage budgets, headcount, and vendor relationships to optimize infrastructure investments
- Represent Infrastructure externally with customers and partners, and internally with executives, as a trusted voice on technical and business tradeoffs
- Foster a culture of inclusion, accountability, collaboration, and growth
Benefits
- 20 hours per year of paid volunteer time
- Health insurance
- Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
- Generous paid parental leave and return to work policy to help with transition back
- Generous paid time off
- Hands-on career and leadership development programs
- Flexible workplace/WFH
About PagerDuty
Software Development
1001-5000
In an always-on world, teams trust PagerDuty to help them deliver an optimal digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations. We identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 18,000 businesses rely on PagerDuty to help them continually improve their digital operations—so their teams can spend less time reacting to incidents and more time building for the future.
Dutonians believe that we are a part of a bigger movement of businesses being built to benefit everyone—the customer and the employee, as well as our community. We are go-getters fueled by the fire to reinvent how people and companies work together. We take the lead and get creative to be first in the hearts of our customers. Whether it’s keeping the world on or changing it entirely, Dutonians are fueled by the fire to reinvent how people and companies work together to deliver in real-time, across the globe.
Join us to lead uncharted efforts and reinvent how companies run.
Top Benefits
Health insurance
Generous paid time off
Generous paid parental leave
About the role
Who you are
- Proven experience in senior engineering leadership roles, managing multiple layers of managers
- Significant experience as a hands-on technical contributor earlier in your career
- Deep knowledge of modern infrastructure and software delivery: high availability, distributed systems, public cloud (AWS), microservices, containers, CI/CD pipelines, observability, and automation
- Track record of building and scaling high-performing, inclusive engineering organizations
- Deep experience designing, operating, and scaling large-scale SaaS platforms on AWS (or other public clouds)
- Familiarity with core AWS services (EC2, ECS/EKS, S3, DynamoDB, RDS, VPC, IAM, CloudWatch, etc.) and cloud-native patterns such as multi-tenancy, container orchestration, infrastructure as code, observability, and incident response
- Proven ability to manage cloud costs, contracts, and vendor relationships to optimize spend and efficiency
- Awareness of compliance and security frameworks relevant to SaaS companies (FedRAMP, SOC2, ISO 27001) and how AWS services map to them
- Prior experience leading Infrastructure or Platform Engineering groups in a SaaS company
- Experience running or partnering closely with SRE teams in a DevOps/on-call environment
- Experience leading globally distributed teams across multiple time zones
- Excellent communication skills—comfortable engaging executives, customers, and engineers alike, with bonus points for public speaking experience
- Track record of coaching and mentoring engineering leaders across both management and technical career paths
- Demonstrated ability to balance strategic vision with operational execution and tough prioritization decisions
- Strong business acumen and comfort in customer-facing discussions about technical capabilities, reliability, and roadmap
- A passion for building collaborative, inclusive engineering teams and cultures
What the job involves
- Our Infrastructure group builds and evolves the foundation on which all of PagerDuty runs. This includes:
- Cloud Delivery & Site Reliability: Driving scale, resiliency, and performance for our global SaaS platform
- Automation & Deployment Tooling: Enabling engineering velocity through CI/CD pipelines, infrastructure as code, and automation
- Observability: Providing the visibility, metrics, and insights that power data-driven engineering
- Data Stores: Operating and scaling the distributed storage systems at the heart of our platform
- Developer Experience: Ensuring our engineering teams can deliver value to customers as soon as possible with best-in-place tooling and processes
- The team’s mission is to ensure our infrastructure is not just keeping pace with customer needs, but staying ahead—so PagerDuty can grow reliably, securely, and efficiently
- We are looking for a Senior Director of Engineering to lead this critical group
- You will set the vision for our infrastructure strategy, grow and mentor a team of leaders and engineers, and drive execution of high-impact initiatives that shape PagerDuty’s future
- This role is both deeply technical and highly strategic: you’ll need to zoom into technical details when necessary, while also influencing peers and executives on business-critical decisions
- You’ll collaborate closely with Product, Security, Legal, and Customer teams, ensuring our infrastructure underpins not only engineering velocity but also customer trust, compliance, and business innovation
- Define and drive the multi-year strategy for PagerDuty’s infrastructure and platform foundations
- Strong ownership of PagerDuty’s reliability patterns and practices. Bar raiser for all engineering functions
- Lead, mentor, and scale a diverse team of Engineering Managers, Senior Managers, and technical leaders across multiple geographies
- Ensure the reliability, scalability, and security of PagerDuty’s global SaaS platform
- Partner with peers in Engineering, Product, and Security to deliver large cross-functional initiatives
- Champion engineering excellence: CI/CD maturity, observability best practices, operational rigor, and incident readiness
- Manage budgets, headcount, and vendor relationships to optimize infrastructure investments
- Represent Infrastructure externally with customers and partners, and internally with executives, as a trusted voice on technical and business tradeoffs
- Foster a culture of inclusion, accountability, collaboration, and growth
Benefits
- 20 hours per year of paid volunteer time
- Health insurance
- Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
- Generous paid parental leave and return to work policy to help with transition back
- Generous paid time off
- Hands-on career and leadership development programs
- Flexible workplace/WFH
About PagerDuty
Software Development
1001-5000
In an always-on world, teams trust PagerDuty to help them deliver an optimal digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations. We identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 18,000 businesses rely on PagerDuty to help them continually improve their digital operations—so their teams can spend less time reacting to incidents and more time building for the future.
Dutonians believe that we are a part of a bigger movement of businesses being built to benefit everyone—the customer and the employee, as well as our community. We are go-getters fueled by the fire to reinvent how people and companies work together. We take the lead and get creative to be first in the hearts of our customers. Whether it’s keeping the world on or changing it entirely, Dutonians are fueled by the fire to reinvent how people and companies work together to deliver in real-time, across the globe.
Join us to lead uncharted efforts and reinvent how companies run.