Top Benefits
About the role
Do you have a knack for spotting areas of improvement and believe in the power of exceptional customer service? As a Quality Manager, you’ll be at the heart of the action: evaluating customer interactions, supporting teams, and evolving our practices to strive for excellence. If you love to collaborate, structure, and inspire, this role is made for you!
Harnois Énergies, that’s truly us!
Your future responsibilities as Customer Service Quality Manager:
-
Evaluate the quality of customer interactions (calls and emails) from contact center agents and regional offices;
-
Identify training and coaching needs based on evaluations;
-
Organize and lead monthly calibration sessions with internal teams and management;
-
Develop, adapt, and monitor the quality program, including performance indicators;
-
Write, update, and improve operational procedures in collaboration with the teams.
We offer plenty of perks for our Customer Service Quality Manager:
-
A comprehensive benefits package: group RRSP, group insurance, corporate discounts, etc.
-
A fuel discount card
-
Competitive vacation program
-
Health and wellness program with access to a gym
-
Social activities organized by the company
-
A friendly and relaxed atmosphere
To be our Customer Service Quality Manager, you need to:
-
Have experience in a similar role or in customer service
-
Be bilingual (English is required to communicate with our English-speaking clientele)
-
Be proficient in Microsoft Office Suite
-
Have the ability to collaborate and positively influence teams
To become a Customer Service Quality Manager at Harnois Énergies, apply directly on our Careers page!
A company that invests in its people — that’s exactly who we are. Harnois Énergies.
Please note that the masculine form is used without discrimination and solely to simplify the text.
The displayed title may differ from the internal title to reflect a commonly used market title.
About Harnois Énergies
Harnois Énergies is a family business since 1958 that specializes in energy distribution. It markets the Harnois, Esso and Pétro-T brands and also runs a chain of convenience stores, the Proxi Extra corporate network. Harnois also offers refueling and delivery services, commercial, industrial and automotive lubricants, fuel and lubricants for aviation, fuel oil delivery and H-Go products.
We’re known for our human approach and our workplace environment that encourages autonomy and fun! Our large team includes about 900 colleagues who put their talents and skills to work for our customers. They are spread throughout the network of corporate convenience stores, the petroleum products transportation division, the head office and the regional offices.
We’re known for our passion for innovation, meeting our commitments, acting authentically and, most of all, working together to achieve success and having fun along the way!
Our mission: Efficiently provide sources of energy, specialty products and quality services with a distinguished customer experience.
Our vision: Be a leading supplier in Canada in all our business sectors.
Harnois Énergies. #RightOn
Top Benefits
About the role
Do you have a knack for spotting areas of improvement and believe in the power of exceptional customer service? As a Quality Manager, you’ll be at the heart of the action: evaluating customer interactions, supporting teams, and evolving our practices to strive for excellence. If you love to collaborate, structure, and inspire, this role is made for you!
Harnois Énergies, that’s truly us!
Your future responsibilities as Customer Service Quality Manager:
-
Evaluate the quality of customer interactions (calls and emails) from contact center agents and regional offices;
-
Identify training and coaching needs based on evaluations;
-
Organize and lead monthly calibration sessions with internal teams and management;
-
Develop, adapt, and monitor the quality program, including performance indicators;
-
Write, update, and improve operational procedures in collaboration with the teams.
We offer plenty of perks for our Customer Service Quality Manager:
-
A comprehensive benefits package: group RRSP, group insurance, corporate discounts, etc.
-
A fuel discount card
-
Competitive vacation program
-
Health and wellness program with access to a gym
-
Social activities organized by the company
-
A friendly and relaxed atmosphere
To be our Customer Service Quality Manager, you need to:
-
Have experience in a similar role or in customer service
-
Be bilingual (English is required to communicate with our English-speaking clientele)
-
Be proficient in Microsoft Office Suite
-
Have the ability to collaborate and positively influence teams
To become a Customer Service Quality Manager at Harnois Énergies, apply directly on our Careers page!
A company that invests in its people — that’s exactly who we are. Harnois Énergies.
Please note that the masculine form is used without discrimination and solely to simplify the text.
The displayed title may differ from the internal title to reflect a commonly used market title.
About Harnois Énergies
Harnois Énergies is a family business since 1958 that specializes in energy distribution. It markets the Harnois, Esso and Pétro-T brands and also runs a chain of convenience stores, the Proxi Extra corporate network. Harnois also offers refueling and delivery services, commercial, industrial and automotive lubricants, fuel and lubricants for aviation, fuel oil delivery and H-Go products.
We’re known for our human approach and our workplace environment that encourages autonomy and fun! Our large team includes about 900 colleagues who put their talents and skills to work for our customers. They are spread throughout the network of corporate convenience stores, the petroleum products transportation division, the head office and the regional offices.
We’re known for our passion for innovation, meeting our commitments, acting authentically and, most of all, working together to achieve success and having fun along the way!
Our mission: Efficiently provide sources of energy, specialty products and quality services with a distinguished customer experience.
Our vision: Be a leading supplier in Canada in all our business sectors.
Harnois Énergies. #RightOn